Clinical Governance

Clinical Governance

Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 set out the ‘Terms of Service of NHS pharmacists in four parts.  Part 2 are the Essential services, Part 3 are the Hours of opening provisions, and Part 4 set out the other terms of service, which includes Clinical Governance.  Adherence with the clinical governance requirements is thus a part of the terms of service.

The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues detailed below.

Clinical governance deadlines passed for 2016/17 

PSNC has produced a quick reference guide identifying the actions to be completed by 31 March 2017, as well as details of ongoing clinical governance requirements: PSNC Briefing 012/17: Upcoming clinical governance deadlines – actions to be completed by 31 March 2017.


Guidance for pharmacy contractors

The PSNC/NHS Employers guidance summarises the CPCF clinical governance requirements:

PSNC and NHS Employers guidance for pharmacy contractors on clinical governance (all references to PCTs in this document should now be interpreted at relating to the local NHS England team)

The clinical governance approved particulars define specific requirements which are set out in the Terms of Service. These approved particulars will be updated to reflect the changes agreed to the community pharmacy contractual framework in September 2014.

Clinical Governance Service Specification (note – this service specification was published in 2004 and has not been subsequently updated. The PSNC/NHS Employers guidance provides an up to date source of information on the CPCF’s clinical governance requirements)

Changes agreed to the community pharmacy contractual framework in September 2014 included amendment of the clinical audit and patient safety incident reporting requirements. Further information on the amended requirements can be found in PSNC Briefing 015/14: Changes to Contractual Requirements 2014/15.


Related resources

Audit

Chaperone policy

PSNC briefing on Chaperone Policies – this guidance document summarises the Chaperone Guidance issued by the National Clinical Governance Support Team. It is not mandatory to have in place a chaperone policy, but pharmacy contractors may wish to consider the adoption of a policy in order to protect patients and staff.

Clinical governance lead

Outline job description for a clinical governance lead (Microsoft Word) – each pharmacy is required to have a clinical governance lead, to act as the main contact on clinical governance matters between the pharmacy and the local NHS England team.

Complaints procedures

Confidentiality

CPPQ (patient satisfaction survey)

Patient safety incident reporting

Practice leaflets

Patient safety incident reporting

Raising concerns (Whistle-blowing)

 



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