Digital training

Digital training

EPS training

IG and cybersecurity training

SCR training

Digital literacy

Training and assessment

Health Education England (HEE)

Health Education England (HEE) are supporting the promotion of digital literacy amongst healthcare staff. HEE may also support the community pharmacy sector to develop some new digital training opportunities in the future. A number of papers have been produced on their website which explore what is meant by digital literacy and how pharmacy teams can get more out of developing their digital literacy.

HEE have said that:

  • personal digitally literacy can involve personal development across a range of domains. Reaching proficient levels may help people to more easily acquire and use other skills and competencies.
  • becoming a digitally-literate person involves developing those function skills, plus attitudes, values and behaviours that can be categorised under the elements or domains seen in the image below.


Digital literacy
















IT Skills Pathway

The IT Skills Pathway was developed to provide an officially recognised route of learning and certification for the NHS workforce. Customisable training and assessment products are available to the NHS including pharmacy contractors.

IT skills pathway logo

Entry level

The entry level programme includes basic keyboard and mouse skills through to file management, web and email skills. This is particularly useful for staff with limited previous experience of computers, for example of accessing the internet and using email or who lack confidence in using computers. The programme contains diagnostic assessment and built in post learning assessments; successful completion of the post learning assessment will allow learners to print a personalised certificate recognising that they have passed the course. The course is delivered via the IT Skills Pathway online tracking system which records delegate’s progress using a simple registration and login process. The training can be completed at home or in the workplace. To locate your closest training centre, visit the IT Skills Pathway website.

Levels 1 – 3 (Intermediate to Advanced)

Levels 1 -3 cover more in-depth training on the Microsoft Office applications including Word, Excel, PowerPoint and Outlook. The learning materials, practice exams and Certification exams for levels 2 – 3 were free to all NHS staff and NHS contractors, the  exams, practice tests and printable learning material were no longer funded after 1st July 2013; elearning via the IT Skills Pathway Tracking System will continue to be available free of charge. To find out more visit the IT Skills Pathway website.

General digital literacy/IT skill training opportunities


  • Apps guide, 6th edition (Centre for Pharmacy Postgraduate Education (CPPE))

Standards and interoperability

Social media

General training providers

These include those listed below. You may speak with them about their future digital-related training opportunities.


Note: information about Royal Pharmaceutical Society (RPS) accreditation can be found here.

Return to Pharmacy IT

Latest Contract & IT news

View more Contract & IT news >

EPS Phase 4 piloting

NHS Digital continues to pilot EPS Phase 4. All pharmacy staff need to be aware that they could receive a...