Updating Smartcard passcode/contact details

Updating Smartcard passcode/contact details

1. Updating your own passcode/contact details

The relevant leaflet can be used to assist.

The process involves logging into ‘My Profile’ of the Care Identity Service (CIS) to enter-in the information.

Note: Prior to passcode expiry you will receive a renewal prompt inviting you to CIS to update your passcode.

Any changes to core identity attributes: Name, Date of Birth or National Insurance Number need to go through a check similar to that needed to obtain a Smartcard i.e. a face to face check with a person holding an RA role and appropriate documentary evidence will be needed.

2. Administrator/Sponsor assistance

If you have a Local Smartcard Administrator (LSA)/Sponsor in the branch you could ask them for assistance, or else refer to your local IT helpdesk.

PSNC recommends one person at each premises is provided with the Administrator (LSA) role.

Sponsors will ask users to enter a new passcode during the unlocking process.

3. RA assistance

In the event contact details cannot be updated, you might also need to contact your RA.


FAQs

Q. Why are passcodes used?
A. The combination of the passcode and the Smartcard together help protect the confidentiality of every patient’s information.

Q. What is the process if my surname changes (e.g. by marriage)?
A. Any changes to core identity attributes: Name, Date of Birth or National Insurance Number need to go through a check similar to that needed to obtain a Smartcard i.e. a face to face check with a person holding an RA or Sponsor role and appropriate documentary evidence will be needed (i.e. marriage certificate or other legal document).

In practice some areas had been able to remotely print a replacement card which would then be sent to the sponsoring organisation. The process had involved a Sponsor using the ‘Modify a User’, and conducting a face-t0-face identity check in which the Sponsor meets the user and has sight of documentary evidence.

Contact your RA to ask for details about the process which is involved in your area.

Q. Do I need to add my details to the CIS?
A. PSNC recommends that Smartcard users who have not already, can add on email and phone contact information via CIS to support the possibility of swift contact in the event of a Smartcard issue. It is particularly important to add contact information for those users who have the 5F locum code.

Related resources

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