NHS IT and EPS service status checker webpage

NHS IT and EPS service status checker webpage

NHS Digital has made the live Service status checker webpage available to pharmacy teams through their Smartcard. The NHS Digital Service Status pages show the availability of national infrastructure services, such as EPS, Spine, N3 and the Care Identity Service, which manages Smartcard access.

This means that a pharmacy team experiencing problems accessing or processing an electronic prescription can see at a glance if there is a national service issue. If it is not a national service issue, it is likely to be a problem with their PMR system or with their local equipment or internet connection. In this case, users can be confident that they should contact their supplier’s helpdesk for support.

Pharmacy teams are encouraged to bookmark the link to the NHS Digital service status checker webpage (Smartcard required), where they will find information about the status of the national infrastructure services; this includes details of any current and recently closed incidents. There is also information on historic incidents and service outages.

EPS users are also encouraged to continue to sign up to receive text or email alerts.

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