Distribution of medicines

Distribution of medicines

Below are details of all the current distribution arrangements of UK medicine suppliers. To find out more about the background of medicine distribution, please visit this page.

A quick reference guide to key branded manufacturers’ distribution arrangements is also available to download:
Branded Medicine Manufacturers’ Wholesaler Distribution Arrangements – Quick Reference Guide

Manufacturer and start date of current arrangements

Products affected

Available from

Distribution model

Extra information

Abbott

1st January 2015

Developed markets portion portfolio. See list of affected products here  BGP Products Ltd. Reduced Wholesaling  

Alcon Laboratories 

1st October 2012

  AAH Alliance Wholesaling N/A

Alliance Pharmaceuticals Limited (APL) 

1st February 2012

List of affected products here. This excluded Biorphen and Broflex. AAH Alliance Wholesaling N/A

ALK-Abello 

1st April 2010

Grazax Alliance Wholesaling Support: Any customers who have difficulties obtaining these products can contact their Alliance Account Manager or Customer Services team or ALK-Abello customer services on 01488 686 016

Almirall

1st July 2011

All AAH Alliance Phoenix (Co-operative pharmacy chain supplied directly) Wholesaling Support: Any customers who have difficulties obtaining these products can contact Almirall on 020 7160 2500

AMCo

1st January 2015

List of products here. Alliance Reduced Wholesaling  For more information on how this will affect your “spend targets”  and other information see Alliance Healthcare’ letter here.

Archimedes

1st March 2014

List of affected products on page two of manufacturer’s letter. AAH Wholesaling The manufactuer explained the arrangement in a letter to pharmacies which can be viewed  here.

Arjun

1st November 2010

All

AAH

Alliance

Wholesaling Support: Any customers who have difficulties obtaining these products can contact Arjun on 01932 268286

Astellas

1st November 2012

All  Alliance Agency Discount: Determined by Astellas Pharma Ltd, who will from 1st November 2012, apply a flat 8% discount off the NHS List price of all qualifying medicines at the point of invoice, for purchases made from agency partner, Alliance Healthcare. (Please refer to the attached link for the product price List as of 1st November 2012)Please refer to the attached media statement for further information Support: Should you encounter any problems obtaining Astellas products contact the Astellas Customer Service Team on 0203 379 8721 Previous arrangements: 26/11/07 onwards select products distributed under Agency model using Alliance: Prograf, Advagraf, Mycamine and Modigraf. 01/11/10 until 31/10/12 AAH/Phoenix/Alliance (RW) for these products.

AstraZeneca

June 2016

All

AAH

Alliance

Agency

Discount: Different AZ products will attract different levels of discount with the same level of discount applied for a particular product regardless of the volume purchased. AstraZeneca Customer Services can be contacted on 0800 032 0501.

Click here to view the original Astra Zeneca letter to customers AZ Product Discount Levels(as of 10/02/09)

Bausch + Lomb 1st April 2009 All

AAH

Alliance Phoenix Mawdsleys Sants

Wholesaling  

Bayer Diabetes Care

1st April 2010

List of affected products on Bayer website. No changes to the distribution of Bayer Consumer Care products.

AAH

Alliance Phoenix

  Discount: Discount available on these lines will be set by wholesalers (standard wholesaling model)Support: Bayer Diabetes Support can be contacted on 0845 6006030
Bayer Schering 1st July 2009 List of affected products on Bayer website. Not all Bayer products are affected.No changes to the distribution of Bayer Consumer Care products.See above for information on Bayer Diabetes Care products.

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: Bayer Schering can be contacted on 01635 563000

Boehringer Ingelheim

1st June 2010

Products affected: All Boehringer Ingelheim Limited’s prescription medicine products AAH Alliance Phoenix   Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: Boehringer Ingelheim Customer Services can be contacted on 01344 741 101
Bristol-Myers Squibb Pharmaceuticals 1st August 2009

Products affected:

All BMS products

AAH and Alliance for most products but some products available from BMS direct only.   Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: BMS Customer Services can be contacted on 01244 586 250. For medical-related enquiries, please contact BMS Medical Information Department on 0800 7311 736BMS media statement

Chiesi

4th April 2011

Products affected:

All Chiesi products

AAH

Alliance Phoenix Sangers Northern Ireland

  Discount: Discount on these lines is set by wholesalers (standard wholesaling model)Support: Chiesi Customer Services Team on 0161 488 5521A copy of the letter sent by Chiesi Ltd to its customers, including a list of affected products, can be viewed by clicking here.
Daiichi Sankyo 1st June 2016  

AAH

Alliance

Phoenix

  Discount: Discount available on these lines is set by wholesalers (reduced wholesaling model)Support: Should you encounter any problems obtaining Daiichi Sankyo products contact them at 01753 893600 / info@daiichi-sankyo.co.uk

Eisai

1st January 2011

Products affected: Aricept, Inovelon, Pariet, Zebinix and Zonegran

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: Eisai Customer Services can be contacted on 0208 600 1400

Ferring

June 2016

Products affected: All branded products AAH   Surcharges: AAH will not apply low account sur-charges for all Ferring products.Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: customer.services@ferring.com

Genzyme

1st February 2011

 

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: 01865 774254

GSK (including former Stiefel products)

1st November 2008

 

AAH

Alliance

  Discount: Determined by the manufacturer (agency model). For queries contact the GSK Customer Contact Centre on 0800 221441. or your GSK account manager Click here to view GSK Letter (2008) Stiefel info: From 1st January 2010 products previously marketed by Stiefel Laboratories (UK) Ltd Stiefel products were incorporated under GSK distribution arrangements

Ipsen

1st February 2014

All Products are AAH only except Decapeptyl® SR (triptorelin) and Increlex® (mecasermin). AAH Agency

Ipsen products can be ordered via AAH Pharmaceuticals Ltd. AAH Customer Services: 0844 561 2008. To open a new account with AAH please visit http://www.aah.co.uk/newaccount.
Decapeptyl® SR (triptorelin) is also available via Phoenix/PSUK, for Phoenix/PSUK please call Customer Services on 01904 558360.
Increlex® (mecasermin) should continue to be ordered via Ipsen Customer Services. Office hours 0900-1730, Monday-Friday, Ipsen Phone: 01753 627627.

All existing contracts and discount prices will be maintained via AAH and Phoenix.

Janssen-Cilag Ltd 1st January 2009. Products affected: All Janssen – Cilag Products

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: Should you encounter any problems obtaining Janssen- Cilag products, contact Janssen- Cilag customer service department on 0800 333 001Click here to view Janssen-Cilag letter
KoRa Healthcare and Newport Pharmaceuticals 1st September 2010 Products affected: All their pharmaceuticals products including Magnaspartate®, Relactagel®, Renapro, Renamil and Imunovir®. Alliance    

Leo

1st October 2014

  Alliance as of 1st October 2014 Distribution Model: Reduced Wholesaling Discount: Discount available is set by the wholesaler (reduced wholesaling model)

Lilly 

June 2016

 

AAH

Phoenix

  Discount: Determined by Lilly. Details available from Lilly Support: Should you encounter any problems obtaining Eli Lilly products contact Eli Lilly Customer Care Line on 0800 0121178

Lifescan

1st December 2009

Products affected:

All Lifescan Products

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)

Lundbeck

7th June 2016

Products affected:

All Lundbeck Products – downloadable product list

Alliance   Discount: Discount available on these lines is set by wholesalers (standard wholesaling model).Support: Should you encounter any problems obtaining Lundbeck products contact Lundbeck Customer Service department on 01908 638935.Alliance letter to contractors
Meda Pharmaceuticals Ltd 1st April 2011 Products affected: EpiPen®, EpiPen Jr Auto-injectors and Muse urethral sticks Alliance Distribution Model: Reduced Wholesaling Support: Any customers who have difficulties obtaining these products should contact their Alliance Account Manager, the Alliance Customer Services team or Meda on 0845 4600000

Medac (Metoject only)

1st March 2010

Products affected: Metoject Alliance Distribution Model: Wholesaling Distribution Model Discount: Metoject is exempt from discount deductionSupport: If you have any enquiries regarding this change or if you experience issues ordering Metoject, contact Alliance

Merck Sharpe and Dohme (MSD)

1st October 2014.

All AAH as of 1st October 2014   Discount: Discount available is set by the wholesaler (reduced wholesaling model)

Merus Labs

1st June 2013

Emselex Alliance   Support: Any pharmacy having difficulty in obtaining stock should contact their local Alliance Healthcare Customer Services Team.

Napp

1st October 2007

All

AAH

Alliance Phoenix

  Discount: Note no discount is available on a number of Napp products which are listed in the ‘Drugs for which discount is not deducted List’ (Part II of the Tariff). Products not considered ‘Zero Discount’ are continuing to be sold on standard terms to the three chosen distributors, discount available to contractors on these lines is set by the wholesalersSupport: Should you encounter any problems obtaining Napp products contact Napp Customer Service department on 0122 342 4444.

Novartis

June 2016

All except following which are available direct from Novartis 01/06/10 onwards: : Aclasta, Afinitor, Exjade, Farydak, Gilenya, Glivec, Jakavi, Myfortic, Sandimmun, Sandostatin LAR, Tasigna, Tobi, Votubia, Zometa and Zykadia.

AAH

Alliance

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)More information: Novartis Press Statement (June 2008)Novartis Press Statement (May 2010)

Novo Nordisk

June 2016

All (see product_list). Alliance  

Discount: Discount available on these lines is set by Alliance (standard wholesaling model). Note, a number of the affected products are listed in the ‘Drugs for which discount is not deducted List’ (Part II of the Tariff)

Support: Should you encounter any problems obtaining Novo Nordisk products please call the Novo Nordisk customer service department on 0845 600 5055

Nutricia Advanced Medical Nutrition 4th April 2015 See Nutricia’s letter.

AAH

Alliance 

Distribution Model: Solus

Alliance- to distribute Metabolics and Allergy
products to all Retail Pharmacies and Dispensing Doctors in England, Scotland and Wales.

AAH- to distribute products to all hospitals with a formal contract or other commercial arrangement with Nutricia, in England, Scotland and Wales.

Pfizer

June 2016

All Prescription Only Medicines Alliance  

Support: Should you encounter any problems obtaining Pfizer products contact Pfizer customer service department on 0845 6088866 option 2, option 9 to speak to a Pfizer representative. 

Pfizer Customer Contact Centre opening hours are from 9am until 5.15pm Monday – Friday. The most up to date stock availability can also be viewed online by signing in to www.accesspfizer.co.uk

RB Pharmaceuticals 2nd July 2012 All medical products

AAH

Alliance

  Support: Questions can be directed to 01753 217800

Roche UK

15th January 2009

All. AAH and Alliance will supply most products however there are a number of lines which will only be available from Roche direct   Discount: Discount available to contractors on these lines is set by the wholesalersSupport: If you have any queries regarding this information or relating to ordering arrangements, please contact Customer Care on 0800 731 5711Roche Letter to Contractors + List of Products (2009)Roche Media StatementRoche letter – (July 2010) Should pharmacies have demand for Copegus, Fuzeon, Mircera, Neorecormon, Pegasys, Pulmozyme, Tarceva, Valcyte, Xeloda please contact Roche Customer Care on 0800 731 5711 who will arrange to supply packs directly to pharmacy on the next working day although longer delivery timelines may apply to highlands and islands. Standard delivery is free of charge
Sanofi All

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: Should you encounter any problems obtaining Sanofi products, contact Sanofi customer service department on 0800 854430
Servier Laboratories Ltd 1st September 2012 All branded products.

AAH

Alliance

  Discount: Discount available on these lines is set by wholesalers (reduced wholesaling model)Previous arrangements: 01/08/10 until 01/08/12AAH/Phoenix/Alliance (RW)

Shire

1st May 2012

  Alliance Phoenix   Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: If you have any issues obtaining stock call Shire’s Customer Care Centre on 01234 248653Previous arrangements: 04/05/10 until 30/04/12,  these_products had reduced wholesalers AAH/Phoenix/Alliance (RW). Shire Human Genetic Therapies products e.g. Replagal, Elaprase and Firazyr or Equasym were not affected (SW)

Smith & Nephew Advanced Wound Management

1st June 2009

All

AAH

Alliance Phoenix

  Support: If you have any queries regarding this information or relating to ordering arrangements, please contact Smith & Nephew Customer Care on (01482) 673848 or visit http://www.smith-nephew.com/

UCB (Neupro only)

27 April 2009

Products affected: Neupro Alliance   Discount: The Department of Health have designated Neupro as a drug for which discount is not deductedSupport: If you have any enquiries regarding this change or if you experience issues ordering Neupro please contact UCB Pharma customer services on 01753 477770

UCB

1st November 2009

All UCB except Neupro (see above)

AAH

Alliance Phoenix

  Discount: Discount available on these lines is set by wholesalers (standard wholesaling model)Support: If you have any enquiries regarding this change or if you experience issues ordering UCB products please contact UCB Pharma customer services on 01753 477770
Wyeth (Pfizer) 12th April 2010 All Wyeth Prescription Only Medicines Alliance   Discount: Determined by Pfizer (DTP/Agency Arrangement)Support: Should you encounter any problems obtaining Pfizer products contact Pfizer customer service department on 0845 608 8866Click here to view the Pfizer letter to contractors

 



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