Manufacturer contingency arrangements

Manufacturer contingency arrangements

The table below summarises the contingency arrangements for the manufacturers and products that PSNC is currently most frequently receiving calls about:

Manufacturer

Affected Products include

Summary of Contingency Ordering Procedure

ALK-Abello

Grazax

Jext®

If a pharmacy has difficulties in obtaining stocks of these medicines from the wholesaler they should contact the ALK Customer Services Team on 0118 903 7940, emergency supplies can then be located and dispatched. The Customer Services Team are available 9am to 5.00pm Mon-Thurs and 9am to 3.30pm Friday.

Alcon Laboratories

Any

If a pharmacy is unable to obtain stock via the wholesale route, they should call Alcon customer services on 0845 600 1453

Astellas Pharma Limited

Any

If a pharmacy is unable to obtain stock via Alliance Healthcare Distribution Limited, they should call Astellas Customer Services on:

0203 379 8721. Alternatively please email ukcustomerservices@astellas.com

Astrazeneca

Any

If any pharmacy has problems with obtaining stock of any AZ medicine from AAH or Alliance – they should contact the Supply Chain Team on 0800 032 0501. Website www.simply4doctors.co.uk/az-medicines/supply-of-medicines.html

Boehringer Ingelheim

Any

If any pharmacy has problems with obtaining stock of Boehringer Ingelheim medicines – they should contact Boehringer Ingelheim customer services on 01344 741 101. Alternatively complete the emergency supply form and fax it to: 0845 601 2633

Pradaxa range of products are only available via Phoenix Wholesale

Spiriva Respimat and Spiolto Respimat are only available through Alliance Wholesale

Bristol-Myers Squibb

Questran 4g sachet Powder

BMS Customer Services can be reached directly on 01244 586 250.

Chugai

Antepsin

Chugai advised that due to manufacturing difficulties community pharmacies are not expected to be able to obtain Antepsin until early 2017. See here for details.

Daiichi Sankyo

If you experience any problems obtaining Daiichi Sankyo products please contact their Head Office on 01753 893 600

Dr Falk

Budenofalk, Salofalk and Ursofalk

For pharmacies experiencing difficulties obtaining stock of Dr Falk products:

Budenofalk capsules, Budenofalk granules and Salofalk suppositories are only available via our solus distribution partner AAH. For these products please phone AAH customer care on 0844 561 8899.

If any other Dr Falk product is not available from wholesalers, please phone our pre-wholesaler Alloga UK on 01773 441702 to place a direct to pharmacy order. Retail pharmacies can be invoiced via AAH, Alliance or Phoenix.

Dr Falk Pharma UK Ltd Tel: 01628 536 600 Email: office@drfalkpharma.co.uk

Ferring

 All licensed products

Contingency or emergency supplies of Ferring products can be obtained by calling Ferring Customer Services on 0844 931 0052 or by e-mail: customer.services@ferring.com.

Grunenthal UK Ltd

Arcoxia, Palexia IR, Palexia SR, Recivit, Tramacet, Versatis & Zydol

From February 1 2015, the following products are available through AAH in a sole distribution model: Arcoxia, Recivit, Tramacet, Versatis & Zydol.

Should you not be able to obtain stock of one of the above products from AAH, please contact UDG Customer Services on

01773 515171.

Palexia IR & Palexia SR are currently available to purchase through:

AAH Pharmaceuticals, Alliance Healthcare, Phoenix Healthcare & Movianto/ Sangers in Northern Ireland.

GSK

Any

Should GSK’s UK products not be available through our appointed distribution agents AAH or Alliance, current supply information for GSK’s UK medicine and vaccines can be found at https://hcp.gsk.co.uk/supply.html#.

For any additional information, please contact the GSK customer care team on 0800221441

Janssen-Cilag

Topamax
Risperdal
Concerta
Evra
Cilest
Invega

If any pharmacy has problems obtaining Janssen-Cilag products from their wholesaler they should complete the emergency supply form, and fax it to the emergency supply fax number: 01494 567 401

To download the form click here.

Kyowa Kirin

Any

If a pharmacy cannot obtain a Kyowa Kirin product from their wholesaler, they should contact head office on 01896 664 045

Leo Pharma

Any

Emergency Supplies of Leo products can be obtained via their distribution partner, Alliance Healthcare. Please contact them directly on Tel. 0203 044 8930 Mail. EOHotline@alliance-healthcare.co.uk

Lilly UK

Any

If wholesaler can’t supply the product, contact Lilly’s emergency ‘Direct 2 Pharmacy’ customer service desk which is open Monday – Friday, 9am – 5pm 0800 012 1178

Lundbeck

Cipralex

Ebixa

Cipralex & Ebixa: Lundbeck products are distributed to the market via Alliance Healthcare.Lundbeck advise:If you have outstanding prescriptions and your Alliance Healthcare depot has stock you must call your local Alliance customer service and request that these are fulfilled.If Alliance cannot fulfil your order due to you having reached your quota please ask alliance to review.
If Alliance are out of stock then please call Lundbeck on 01908 638 935 for emergency orders.

Lundbeck shall, from time to time, randomly carry out script verification and you may be requested to fax over copies of prescriptions you require emergency supplies for. All patient data and prescriber details must be obscured.

Merus Labs

Emselex

Any pharmacy having difficulty in obtaining stock should contact their local Alliance Healthcare Customer Services Team.

MSD

Any

If you are unable to obtain an MSD product from your wholesaler, please contact MSD customer services on 01992 452 094 or email customer.service_msduk@merck.com for further information.

Delivery will normally be made within 48 hours.

 

Mylan

EpiPen ® and EpiPen Jr Auto-injectors

If a pharmacy has difficulties in obtaining stocks of these medicines from Alliance they should contact their Alliance account manager, as stock can be redistributed amongst the Alliance depots. If necessary, they can contact Mylan’s customer service team on 01707 853 100 or mguk_customer.services@mylan.co.uk, from 8.00am to 5.00pm Mon-Fri

Novartis

Afinitor 5mg & 10mg

Entresto 24/26mg, 49/51mg & 97/103mg

Estradot TTS-25, 37.5, 50, 75 & 100 Patches

Exjade 90mg
Exjade 180mg
Exjade 360mg

Sandostatin LAR powder and solvent for susp for injection vials 10mg, 20mg & 30mg

Tasigna 150mg &200mg

Ultibro Breezhaler

Votrient 200mg & 400mg

Products are only available via Alliance and AAH.

Novartis are also able to provide direct deliveries of certain prescription medicines to pharmacies with a direct account if there are supply difficulties from the wholesalers,

For direct delivery of Ultibro please contact Alliance Emergency Orders Line on 0203 044 8930

To Order directly call Novartis Customer Care on 08457 419 442, fax the emergency order form to 08457 419 443 or e-mail novartis.customercare@novartis.com

Novo Nordisk

Any

If sufficient supplies of product are not available from a pharmacy’s wholesaler for any reason, Novo Nordisk can ship direct to a pharmacy if they have a patient prescription to fulfill.

Urgent orders can be placed by phoning Novo Nordisk Customer Care on 0845 600 5055 from 8am-8pm Monday-Friday, or by emailing CustomerCare@novonordisk.com.

Nutricia

Metabolics and Allergy products

If a pharmacy has difficulties in obtaining stocks of Nutricia Advanced Medical Nutrition products from Alliance, they should contact Nutricia on 01225 711 688 requesting to speak to the Key Account Team – Supply Chain, where emergency supplies can be located and dispatched.
The Key Account Team – Supply Chain is available 9am to 5.00pm Mon-Thurs and 9am to 4.00pm Friday.

Otsuka

Abilify 30mg

If any customer has difficulty in securing Abilify stock for UK patients, please contact Otsuka Customer Services directly on 0203 747 5300

Pfizer

All

If a pharmacy is unable to obtain a Pfizer product from Alliance Healthcare they should call the Pfizer Customer Contact Centre on 0845 608 8866, Option 2 to speak to a Pfizer representative. Pfizer Customer Contact Centre opening hours are from 9am until 5.15pm Monday – Friday.

The most up to date stock availability can also be viewed online by signing in to www.accesspfizer.co.uk

Reckitt Benckiser

Subutex, Suboxone

Due to supply issues experienced by other alternative manufacturers, there has been a surge in demand for Subutex and Suboxone. RBP are doing everything they can do meet this increased demand and to replenish stock at all wholesalers.

In case of emergency only, please fax Reckitt Benckiser’s national distributor UDG, on 01773 810 644 with the following details:

   The name and address of the pharmacy

   Their wholesaler name, address (town) and account number

   Their order requirements i.e. what product /formulation/strength and how many packs

Alternatively, an order can be emailed to csg.udg@udg.co.uk

UDG Customer Services can be contacted on 01773 510 123 or 01773 515 170.

Roche

If wholesaler can’t supply the product, you can contact Roche Customer Care on 0800 731 5711. Delivery will normally be made next working day for orders received up until 4pm, dependent upon location.

Sanofi

Product Schedule

As one of the world’s leading healthcare companies, Sanofi strives to identify ways to improve our effectiveness for the benefit of new and existing customers, whilst ensuring our products remain accessible to all patients.

We are dedicated to strengthening our partnerships with healthcare providers in order to get closer to the customer and ensure we are fully leveraging the unique diversity of our portfolio and strength of our pipeline to empower people to live life to the fullest.

As part of our shared agenda to deliver improved healthcare for patients we are pleased to introduce some changes to our ways of working with you that will apply with effect from 1st December, 2017:

  1. New Supply Agents: Sanofi has appointed AAH Pharmaceuticals Limited and Phoenix Healthcare (Distribution) Limited as our agents for the supply of a wide range of Sanofi medicines in the UK. From 1st December 2017, AAH and Phoenix will be responsible for managing orders and delivering the Sanofi products detailed in Appendix 1 to all dispensing points in the United Kingdom, the Isle of Man or the Channel Islands.
  2. New Supply Terms: Whilst AAH and Phoenix will be acting as our agents, Sanofi will retain a direct contractual relationship with you. Our new standard terms and conditions of sale are attached in Appendix 2.   These will apply to all your orders for Sanofi products placed with our agents from 1st December, 2017Our supply terms may be updated periodically, and we will notify you when this happens.  The latest version of the terms is available on http://url.sanofi.co.uk/pharmacy.

PHOENIX Central Customer Service
Telephone: 0844 736 2287
Fax: 0844 736 2289
Email : customerservice@phoenixmedical.co.uk
Account opening: 0844 892 2130 or centralfile@phoenixmedical.co.uk

AAH Customer Care Contact Numbers
Community Pharmacy – 0344 561 8899
Hospitals – 0344 561 6699
Hospitals (Romford Branch) – 0344 561 7799
Visit www.aah.co.uk/open-account to complete an online application

If you would like to discuss these changes in more detail, or have any further queries, please contact the Sanofi Customer Services team: 0800 854 430

email: gb-customerservices@sanofi.com.

UCB

Any

If a pharmacy is unable to obtain stock via Alliance Healthcare Distribution Limited, they should call UCB Cares on:

01753 777 100   Alternatively please email UCBCares.UK@ucb.com

Warner Chilcott Ltd (previously Procter & Gamble   Pharmaceuticals)

Actonel Once Weekly

Warner Chilcott Ltd have provided the following statement regarding emergency supplies of Actonel:

“Warner Chilcott (formerly Procter & Gamble Pharmaceuticals) does not have a direct ordering system.

We make Actonel available through three wholesalers in the UK- AAH, Alliance & Phoenix and in N. Ireland – AAH, Sangers & Alliance.

If you experience problems sourcing Actonel from any of these wholesalers you can contact us at 0800 0328701 (UK) and 1800 882937 (ROI). You will be asked to try with the wholesalers for three (3) working days from the first call. If you are still unable to get the product from any of the wholesalers we will be able to source an emergency supply.”

 



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