NHS mail


Community pharmacy contractors that wish to take part in the Quality Payments Scheme must:

  1. have an NHSmail account for their pharmacy by the review points (28th April 2017 and 24th November 2017) at which they wish to make a Quality Payments Scheme claim;
  2. http://psnc.org.uk/services-commissioning/essential-services/quality-payments-nhsmail/

Important: Action required by contractors ahead of the November review point if you haven’t yet got a shared NHSmail account

If contractors have applied for a shared NHSmail account, but have not yet had one allocated, it is important that contractors act now to ensure they have one for the November review point of the Quality Payments Scheme (having applied for an account  will not mean contractors meet the gateway criterion at the November review point).

Further information on the action contractors need to take can be found in the news story, Quality Payments: action required if you haven’t got a pharmacy NHSmail account.

How to achieve this gateway criterion

Not got an NHSmail account? Guidance on how to request an NHSmail account for your pharmacy

Already have an NHSmail account for your pharmacy?

Some pharmacies already have an NHSmail account for their pharmacy. This may be a shared mailbox, which users log into using a personal NHSmail account, or it may be an NHSmail account which has been created for the pharmacy using a personal NHSmail account. NHS England and NHS Digital want all pharmacies to have shared mailboxes which can only be accessed by authorised users who log in using their personal NHSmail account, but for the purposes of meeting the Quality Payment gateway criteria, either type of NHSmail account will be acceptable.

If you already have a shared mailbox – NHS Digital will put in place a process later in 2017 to ensure all such shared mailboxes are modified so that they conform to the approach now being taken to creating new pharmacy shared mailboxes. Further details on this process will be released in due course.

If you already have a pharmacy NHSmail account, but it is not a shared mailbox – request a shared mailbox from NHS Digital. Further guidance will be provided by NHS Digital in due course on what should be done with your existing NHSmail account.

The declaration process

Contractors will be required to provide, through the NHS BSA online declaration page, the details of the NHSmail email address (this could be a shared account or an individual account of a regular member of staff).

FAQs

Q. A regular member of staff in my pharmacy has an individual NHSmail account; does this mean my pharmacy will meet the gateway criterion for NHSmail?
Yes, if a regular member of staff in your pharmacy has an individual NHSmail account, which allows them to send and receive NHSmail, then your pharmacy will meet the NHSmail gateway criterion. However, PSNC strongly recommends that contractors should still apply for a premises specific shared NHSmail account. Using individual NHSmail accounts could mean that contractors face information governance (IG) challenges, for example, if a pharmacy manager resigned from working at a contractor’s pharmacy, the contractor would not be able to access any of the emails in the pharmacist manager’s personal NHSmail account, relating to their pharmacy.

Q. My pharmacy has an NHSmail account previously set up by the NHS Local Organisation Administrator, but it was not created as a shared mailbox. Is this sufficient to meet the gateway criterion of pharmacy staff being able to send and receive NHS mail?
NHS England and NHS Digital want all pharmacies to have shared mailboxes which can only be accessed by authorised users who log in using their personal NHSmail account. Since NHSmail accounts are likely to contain patient sensitive information, sharing log-in information (such as passwords) for NHSmail accounts with pharmacy team members would constitute a breach of NHS Information Governance requirements. Any pharmacies with such an account should request a new shared mailbox.

Q. Does the pharmacy shared mailbox owner need to work in the pharmacy?
No. The pharmacy shared mailbox owner can be someone who works in the pharmacy, someone who is field-based or it can be someone who works at the pharmacy’s head office. It would be up to the individual contractor to decide who should take on this role.

Q. Can I be a pharmacy shared mailbox owner for more than one pharmacy?
Yes. An individual can be appointed as the pharmacy shared mailbox owner for all the pharmacies that a contractor owns or a pharmacy shared mailbox owner can be appointed for each individual pharmacy. It would be up to the individual contractor to decide on the approach to take.

Q. What is the role of the pharmacy shared mailbox owner?
The pharmacy shared mailbox owner will have the responsibility of managing the shared pharmacy NHSmail account, authenticating personal NHSmail accounts and linking or deleting NHSmail accounts to the shared pharmacy NHSmail account.

More frequently asked questions (FAQs) on Quality Payments can be found on the Quality Payments – FAQs page of the PSNC website.