LPC Support Training- How to be an effective Coach and Mentor

Tuesday, 4 July, 2017 10:00-16:00
Wakefield and London


Many LPCs tell us that one of the most effective ways to support contractors is face to face. Coaching and mentoring skills can form a key part of your toolkit for helping them cope with the increasing pressures and constant change.

You can use coaching and mentoring skills to support contractors with services or other parts of the Community Pharmacy Contractual Framework, you can better support contractors who are underperforming on service delivery and so get the result both you and they need.

‘I have done a lot of contractor coaching on skill mix and use these skills to help facilitate pharmacists to make the change in training and using ACTs – so increasing effectiveness of the business’

LPC chief officer

Coaching and mentoring skills can help LPC members and officers support each other too through working with new LPC members, LPC officers managing other office staff, or LPC members and officers mentoring others in the LPC network. These are just some of the instances where coaching and mentoring skills can help create a coaching culture in LPCs which will lead to healthier ways of working and improved productivity.

PSNC is introducing an LPC mentoring programme and will soon be inviting LPC mentors to be part of a network of support across LPCs, sharing their expertise and understanding, helping others develop as leaders. Through the PSNC mentoring programme LPC members and staff – particularly those trained as mentors – will have the opportunity to be nationally recognised for their knowledge, experience and leadership.

Previous feedback on this course

“Learnt so much; hugely valuable; excellent training; very useful training- one of the most valuable I have been part of; would recommend this course to anyone.” 
LPC course participants 2014

What you will learn

Through this one day, practical and interactive programme LPC delegates will learn and practice the skills needed to be an effective coach and mentor. LPC delegates will leave the course with greater confidence in their abilities and a clear idea of the areas they need to continue to develop. It is useful for those new to these skills as well providing an excellent opportunity to sharpen up a skill set for those who are already practicing.  

We will cover:

  • What are the skills and qualities of a coach and mentor and how can they be used effectively?
  • Coaching and Mentoring – what’s the difference and what do they have in common?
  • If you are already doing some coaching/mentoring how do you know whether you are on the right track?
  • When is a need a coaching need?
  • What coaching can do for individuals and the LPC
  • How to get the best out of people using coaching and mentoring
  • How to build coaching and mentoring relationships
  • Coaching and mentoring – how do you know when it’s working
  • Using facilitation skills as part of mentoring and coaching
  • Coaching peers and groups
  • Coaching in action: the GROW model


Leading the day

The facilitator for the training is Rachel Harrison. Rachel specialises in helping organisations and people to make change and move forward. Since 1997 Rachel has been consulting, coaching and training, researching and writing on management and leadership, organisational development, cross cultural communications, performance management, working with change and conflict resolution.

Rachel has experience of consultancy and learning development across a broad range of sectors, multi-nationals, large public sector organisations, small and medium sized businesses and the third sector and offers experience in the healthcare industries.

Rachel leads PSNC’s Leadership Academy and is an excellent and very experienced facilitator of people.

Where and when

30th June- Wakefield

4th July – London

How to register

The delegate fee is £145.

To book a place, please visit:

Wakefield booking

London booking



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