Alliance Healthcare Supply Issue Update

Alliance Healthcare Supply Issue Update

September 13, 2017

Contractors will be aware that Alliance Healthcare experienced a power failure on 7 September, leading to disruption of services to community pharmacies.

On 12 September all pharmacies were advised that they could resume placing orders as normal, and on 13 September Alliance said that twice-daily deliveries had resumed for all customers.

UPDATED COMMS ISSUED AT 4:30PM, WEDNESDAY 13 SEPTEMBER

Following an air conditioning outage at Alliance Healthcare UK on 7 September 2017, which caused service disruption across our network, we can confirm that the faults have been fixed, and our IT system has been fully operational since Monday 11 September 2017.

Teams at Alliance Healthcare UK have been working around clock to process and pick orders, and we have made significant progress towards a full recovery of our service. As a result, 80 per cent of our Service Centres will have recovered today, Wednesday 13 September 2017, and twice-daily deliveries have resumed for all customers. The remaining sites will have recovered by close of play tomorrow.

Customers are advised to order normally from Alliance Healthcare UK, and our emergency order process remains in place for any urgent orders.

Patient safety is always our main priority. To that effect, we have added 100 personnel to our service centres, so we can process any remaining orders as quickly as possible.

All our customers are being kept informed about the progress of the situation. We offer our customers our sincere apologies for the inconvenience caused, and thank them for their support.

UPDATED COMMS ISSUED AT 7:30AM, WEDNESDAY 13 SEPTEMBER

This morning, customers are advised that:

  • Alliance Healthcare can now take orders as normal via all channels.
  • Orders placed via the following Service Centres yesterday will be delivered no later than this morning: Chessington, Croydon, Newcastle, Belfast, Swansea and Leeds.
  • Orders placed via the following Service Centres yesterday will be delivered no later this afternoon – Hinckley, Livingston and Exeter.
  • Orders placed via Preston and Letchworth Service Centres from yesterday will be delivered no later than your afternoon delivery on Thursday 14 September.

For more information see the latest communication published by Alliance Healthcare. 

UPDATED COMMS ISSUED AT 7:30AM, TUESDAY 12 SEPTEMBER

This morning, customers are advised that:

  • Alliance Healthcare can now take any orders as normal via all channels.
  • Orders placed via the following Service Centres today by your morning cut-off will arrive in your afternoon delivery: Chessington, Croydon, Newcastle, Belfast, Swansea and Leeds.
  • Orders placed via the following Service Centres will be made either today or in your Wednesday morning deliveries: Preston, Hinckley, Livingston and Exeter.
  • Orders placed via Letchworth Service Centre will be delivered no later than your afternoon delivery on Wednesday 13 September.

For more information see the latest communication published by Alliance Healthcare.

UPDATED COMMS ISSUED AT 1:15PM, MONDAY 11 SEPTEMBER

Latest update from Alliance Healthcare is that Chessington, Swansea and Newcastle are now fully operational, and normal orders can be received.

Advice previously issued for emergency orders still stands for all other locations.

For more information see the latest communication published by Alliance Healthcare.

UPDATED COMMS ISSUED AT 7:30AM, MONDAY 11 SEPTEMBER

Alliance Healthcare have reported that their system is now fully operational and that they are working to clear the backlog. Alliance Healthcare have asked “for all customers support to clear this backlog of orders, and return to normal service, by limiting orders to emergency medical solus orders only. All other orders should be placed with an alternative supplier today. This is not applicable to Chessington, where normal orders can be received.

For emergency solus medical orders during opening hours Alliance Healthcare have asked that you email Customer Services: customerservice@alliance-healthcare.co.uk with the subject ‘EMERGENCY ORDER’ to ensure that these emails are prioritised. Alliance Healthcare ask that you provide as much detail as possible regarding the order required, including customer number, pip code, product name and contacts details so that they can process the order as quickly as possible.

For more information see the communication published by Alliance Healthcare.

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