Ask PSNC: Quality Payments FAQs


Ask PSNC: Quality Payments FAQs

November 13, 2017

The team at PSNC has been receiving a number of queries on the Quality Payments Scheme; below are some of the questions asked over the last week.

Q. The NHS England guidance states that I need to edit or validate my opening times, the facilities the pharmacy provides and the services the pharmacy provides on my NHS Choices profile in order to meet that criterion. What if I don’t edit or validate all three parts of the NHS Choices profile?
The NHS England guidance clearly states that all three parts of the NHS Choices profile need to be edited or validated to meet the NHS Choices gateway criterion (the opening times, the facilities the pharmacy provides and the services the pharmacy provides) during the required time. Therefore, if all three sections are not edited or validated, contractors will not meet the requirements of the gateway criterion and will not be entitled to claim for a Quality Payment.

Q. Does completion of the patient safety report replace the need to report patient safety incidents to the National Reporting and Learning System?
No. Reporting patient safety incidents to the National Reporting and Learning Service (NRLS) is a professional responsibility and pharmacy teams should continue to do this.

Q. What duration of time should my pharmacy’s written safety report cover?
While NHS England has not defined a time period, it is expected that the written safety report should cover the previous 12 months if possible. Contractors should have records of incidents, near misses and responses to medicines recalls and national patient safety alerts that would allow contractors to complete an annual patient safety report retrospectively and reflect on learning from these.

Q. Is there a template patient safety report that must be used to meet this quality criterion?
A template patient safety report is available on the Quality Payments – Patient safety report page; however, contractors do not have to use this template to meet this quality criterion. If contractors choose to create their own report, they should ensure it includes all the information required by NHS England. Details on the requirements can be found on the Quality Payments – Patient safety report page.

Q. I have completed the assessment of compliance on the RSPH website; does that mean my pharmacy is now a Healthy Living Pharmacy (HLP) Level 1?
No. A pharmacy is not a HLP Level 1 until the Royal Society for Public Health has confirmed registration and provided the HLP logo and e-certificate. RSPH will endeavour to contact contractors by email within 10 working days after they have received the submitted online assessment of compliance.

Contractors are therefore advised to consider this time frame when planning how long it will take to achieve HLP Level 1 to ensure this ‘processing time’ does not prevent contractors from achieving the quality criterion at the April 2017 or November 2017 review point.

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