New business continuity feature added to EPS Prescription Tracker

New business continuity feature added to EPS Prescription Tracker

September 22, 2017

NHS Digital has added a new business continuity feature to the online EPS Prescription Tracker tool.  This new mode allows pharmacy staff to view outstanding prescription medicines information if there is N3/HSCN access but the pharmacy system is experiencing downtime.

The Tracker tool already allows GP practice staff and pharmacy teams to be able to check the status of an EPS prescription. The new business continuity mode feature can be used by community pharmacy teams if their PMR system has a temporary technical issue, but staff can continue to access an N3/HSCN internet connection.

Pharmacy staff who have the pharmacy premises set on their Smartcard will be able to see their pharmacy’s outstanding EPS prescriptions and medicines information for each of those prescriptions. In the event of an outage, this information may help pharmacy teams to continue to provide services to patients and to plan additional actions they need to take, including with local GP practices, if the outage is likely to last for a prolonged period.

Commenting on this, David Broome, pharmacy contractor, PSNC regional representative and Vice Chair of the joint Community Pharmacy IT Group said:

“A technical issue with my PMR system could cause real difficulties. This will potentially save the day allowing me to see information about my pharmacy’s outstanding prescriptions, meaning we can continue to help our patients. Its easy-to-use, which is a big plus.”

Alastair Buxton, Director of NHS Services at PSNC added:

“I encourage contractors and their teams to explore the new feature and to incorporate it into their business continuity plans. PSNC will continue to work with NHS Digital to develop further systems to support EPS business continuity.”

 Find out more about using the Tracker in business continuity mode on the PSNC Tracker webpage and briefing.

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