Positive patient verdict on the Flu Vaccination Service 2016/17

Positive patient verdict on the Flu Vaccination Service 2016/17

September 19, 2017

NHS England has shared the collated results of the patient questionnaire for the Flu Vaccination Service in 2016/17, showing that the community pharmacy service was highly valued by patients last year.

The headline figures* include:

  • 98% of patients were very satisfied with the service;
  • 99% would be willing to have a flu vaccination at a pharmacy again;
  • 99% would recommend the service to family and friends;
  • 15% said they might not have had a flu vaccination if the service had not been available in the pharmacy;
  • 10% did not have a flu vaccination in the previous year; and
  • 64% previously had a flu vaccination in another setting and swapped to pharmacy.

An infographic summarising the main results has been produced by PSNC and LPCs may like to consider using this at lobbying events or if they intend to contact local charities/organisations about the Flu Vaccination Service (further support for this activity can be found in the Flu Vaccination Service promotional toolkit for LPCs).

The below pie chart illustrates how people heard about the community pharmacy Flu Vaccination Service and shows that over three quarters (77%) of patients* heard about the service from the pharmacy team or a promotional poster within the pharmacy.

Alastair Buxton, Director of NHS Services at PSNC said:

“The results of the patient questionnaire from last year show just how much patients value the accessibility of the community pharmacy Flu Vaccination Service. This is very encouraging, but of course comes as no surprise given that pharmacies allow patients to have their flu vaccination without needing to make an appointment and at a time and place that is convenient to them.

The facts that 15% of survey respondents said they might not otherwise have had a flu vaccination and that 10% did not have a flu vaccination in the previous year confirm that the community pharmacy service is reaching patients who may otherwise have gone unvaccinated.

For the 2017/18 service, pharmacy teams are once again required to ask patients to complete a patient questionnaire. I would strongly encourage all pharmacy teams to use NHS England’s IT platform to record this, whether by entering the results themselves (if patients have completed a paper copy) or signposting patients directly to the IT platform. As we have seen this year, the data collected can be really powerful, and it helps us to showcase the positive impact of the community pharmacy service.”

Number of patients who completed the questionnaire

*The patient questionnaire is optional for patients to complete, and not all respondents answered all questions. The minimum number of responses to a question included in the percentages provided above and on the infographic, was 99,931 and the maximum number of responses to a question was 110,981.

A total of 950,765 patients received an NHS flu vaccination under the community pharmacy NHS Flu Vaccination Service in 2016/17.



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