PSNC Pharmacy Advice Audit: Please undertake this week

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PSNC Pharmacy Advice Audit: Please undertake this week

June 29, 2020

The participation period for the pharmacy advice clinical audit takes place this week.

Community pharmacy teams are encouraged to undertake PSNC’s audit to capture information about the advice they give to their patients and local communities. The audit will help demonstrate the added value your pharmacy team delivers and, alongside data from other pharmacies, will assist PSNC in gathering evidence to support the ongoing funding negotiations, including our call for more investment in the sector.

Pharmacies are requested to carry out the audit on a single day this week (29th June to 5th July) and, once completed, pharmacy teams are asked to submit their data to PSNC via PharmOutcomes.

This audit has been made as simple as possible to complete following testing with a small number of pharmacies in the south west of England. Also, it can be carried out as one of pharmacies’ contractual (clinical) audits for 2020/21. We hope this will enable as many pharmacy teams as possible to take part.

How to take part

To successfully complete the audit, pharmacy teams will need to:

  1. Record patient/customer interactions where advice was given by either a non-pharmacist team member and/or a pharmacist.
  2. Carry this out for one whole day recording all consultations. (To be a valid audit, each pharmacy needs to achieve at least 20 consultations, therefore a small number will need to continue for a second day.)
  3. Estimate the percentage of consultations that were recorded during that time period (this is to recognise that some consultations may be missed).
  4. Rate your confidence in the advice given to help identify areas for improvement to reflect on post-audit.
  5. Enter the data on PharmOutcomes. (If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk.)

Further information and resources can be found at: psnc.org.uk/adviceaudit



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