Quality Payments: Updated patient safety report resources

Quality Payments: Updated patient safety report resources

December 3, 2018

PSNC and the Community Pharmacy Patient Safety Group have updated the patient safety report resources, ahead of the February review point (15th February 2019) of the Quality Payments Scheme.

The monthly and annual patient safety report templates have been updated to include the additional requirement for contractors to actively identify and manage the risks associated with specified look-alike sound-alike (LASA) errors. *

Completed monthly and annual patient safety report examples and the resource which explains how contractors can use the monthly and annual template patient safety reports to meet the quality criterion have also been updated.

All of these resources can be found at psnc.org.uk/safetyreport

As well as having a patient safety report available, contractors are reminded of the additional requirement to meet the safety report quality criterion, which requires contractors to upload any LASA incident reports to the National Reporting and Learning System (NRLS) and keeps a record for confirmation of this activity at the pharmacy premises or within any electronic reporting system used by the contractor to meet the quality criterion. Contractors should also include the text ‘LASA’ as a unique identifier in the description of what happened in the report to facilitate future national learning.

PharmOutcomes support

Contractors can also access support on PharmOutcomes for this quality criterion. This support has been made available to all contractors, as PSNC has agreed to use their licence to provide access to this service.

Contractors can complete their annual patient safety report on PharmOutcomes and a report of this can then be printed out, if required, as evidence of meeting the patient safety report element of the quality criterion. The PharmOutcomes annual patient safety report mirrors the updated annual patient safety report as detailed above.

The patient safety report template can be accessed by logging into PharmOutcomes, selecting ‘Services’; and then ‘Annual Patient Safety Pharmacy Report’ which is listed under the ‘Quality Payment Criteria’ heading.

If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk. Contractors will need to provide details of the pharmacy, contact information and an email address to issue the login details to. 

Other support

patient safety information page is also available on the PSNC website which contains a quick reference guide to patient safety alerts, recalls, advice and guidance relating to patient safety which have previously been highlighted as news stories on the PSNC website and a link to the Medicines and Healthcare products Regulatory Agency monthly drug safety updates.

*The four LASA errors listed by NHS Improvement as top combinations by likelihood and harm caused are propranolol and prednisolone; amlodipine and amitriptyline; carbamazepine and carbimazole; azathioprine and azithromycin; and atenolol and allopurinol.



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