Quality Payments: Urgent action required by contractors who did not fully meet the NHS Choices gateway criterion

Quality Payments: Urgent action required by contractors who did not fully meet the NHS Choices gateway criterion

August 10, 2017

Community pharmacy contractors who only partly edited or validated their NHS Choices profile to meet the gateway criterion for the April review point of the Quality Payments Scheme, will receive an email from the NHS Business Services Authority (NHS BSA) later today (Thursday 10th August 2017) which requires urgent action to ensure contractors meet the gateway criterion for the April review point.

Following the declaration period for the April 2017 Quality Payments Scheme closing, NHS England has been working with NHS BSA to validate or verify contractors’ declarations for the gateway criteria.

The first part of this process has involved NHS Digital providing a list of contractors who only partly edited or validated their NHS Choices profiles, for example, they only edited or validated one or two of the three sections of their profiles instead of the required three sections. It is important that all three sections are up to date to ensure that patients and the public can access information on NHS Choices that they may require about a pharmacy.

Contractors on this list will receive an email from NHS BSA today which will advise that they have until 10th September 2017 to edit or validate any sections of their NHS Choices profile that they failed to edit or validate by 28th April 2017, which was the deadline for meeting the NHS Choices gateway criterion.

Contractors are advised to check their junk/clutter folder in case the email goes into this folder.

If contractors do not edit or validate the outstanding sections by 10th September 2017 they will NOT meet the gateway criterion and there will be a risk that the Quality Payment already made for the April review point will need to be recovered.

View a copy of the letter which will be sent by email to contractors

Important information for the November review point

Please note, contractors will not be given a ‘second chance’ to edit or validate their NHS Choices profile following the November 2017 review point like they are being given for the April review point. It is therefore imperative that for the November review point, contractors edit or validate all THREE sections of their NHS Choices profile or they will not meet the NHS Choices gateway criterion and will therefore not be entitled to a Quality Payment.

Contractors are required to edit or validate three parts of their NHS Choices profile to meet the gateway criterion at the November review point which are:

  • their opening hours;
  • the facilities the pharmacy provides e.g. consulting room, parking etc; and
  • the services the pharmacy provides.

Further information on the process to follow for the November review point can be found at: psnc.org.uk/QPNHSChoices

Distance selling pharmacies

Distance selling pharmacy (DSP) contractors who provided some, but not all the required information to meet the NHS Choices gateway criterion will also receive an email from NHS BSA today requesting that they provide the NHS Choices help desk with all the required information by 10th September 2017.

DSP contractors are advised to check their junk/clutter folder in case the email goes into this folder.

If DSP contractors do not provide all the information there will be a risk that the Quality Payment already made for the April review point will need to be recovered.

View a copy of the letter which will be sent by email to DSP contractors



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