The EPS Service model (February 2016)

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The EPS Service model (February 2016)

February 18, 2016

This PSNC Briefing provides pharmacy teams with information about the service model of the Electronic Prescription Service Release 2 (EPS R2). The EPS service model determines how issues are to be raised, dealt with, escalated (where needed) and resolved. The service model should also involve relevant parties, such as pharmacy system providers, performing root-cause analyses of incidents to prevent them from reoccurring in the future.

PSNC Briefing 013/16: The EPS Service model

If you have queries on this PSNC Briefing or you require more information please contact Daniel Ah-Thion, EPS Lead.

To browse other PSNC briefings on Contract & IT, click here

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