For general enquiries, please use our email contact form or telephone 0203 1220 810.
If you are looking for details of those who sit on the PSNC committee, please visit this page.
If you want to find out more about how PSNC operates, please visit this page.
If you want to find out more about PSNC’s vision for community pharmacy, please visit this page.
Sue Sharpe OBE, Chief Executive Officer
Role: Sue joined PSNC in 2001 as CEO when PSNC embarked on a restructuring to build an organisation with the skills and capacity to represent community pharmacy contractors in a rapidly changing and challenging NHS. Since then Sue has overseen the introduction of the 2005 Community Pharmacy Contractual Framework and the first national advanced services for community pharmacies – Medicines Use Reviews and the New Medicine Service.
Background: After qualifying as a barrister Sue began her career as an academic before becoming a government lawyer, working as an adviser to the Attorney General where she was involved in reform of the legal profession. She joined the Royal Pharmaceutical Society in 1991 as Director of Legal Services.
Shiné Daley, Executive Assistant
Role: Shiné started working at PSNC in May 2012 and is the Executive Assistant to the Chief Executive. In this capacity, she performs all administrative tasks for the daily business operation of the organisation. Her duties include providing administration support for the Chief Executive, organising key events and providing secretarial services for PSNC Meetings.
Shantel Christian, Admin Assistant
Role: Shantel joined PSNC as the Administrative Assistant in September 2014. Her main roles include: providing administrative support to the Executive Assistant, assisting in the organisation of events and reception cover.
Salha Mansour, Check34 Administrator
Role: Salha has been working as a Check34 Administrator at PSNC since January 2015. Her responsibilities include: monitoring registrations and validating subscription applications; managing subscription renewals and invoicing subscribers; keeping the contractors database up to date and managing the subscriber list; and providing a help desk function and responding to subscribers’ inquiries.
Background: Salha has an MSc in Business Information Systems, and has previously worked for Barking & Dagenham Council. She has also worked as a part time teacher, teaching parental skills.
Pharmacy Funding Team
Mike Dent, Director of Pharmacy Funding
Role: Mike has worked for PSNC since 2004. His main focus is on the level and distribution of funding for contractors and related projects such as margins surveys and cost inquiries.
Background: Prior to this Mike worked in strategy and finance for Boots. He is a member of the Institute of Chartered Accountants and the Chartered Institute of Marketing, and has a degree in Economics from Cambridge.
Harpreet Chana, Head of Funding Strategy
Role: Harpreet joined PSNC in 2012 and leads on Drug Tariff policy which involves negotiating changes to drugs reimbursement with the Department of Health. She works closely with the NHSBSA to improve prescription pricing accuracy and leads the program for improving pricing transparency for contractors. She also provides information to LPCs and contractors on pricing queries and Drug Tariff related matters.
Background: Harpreet is a pharmacist and has worked in both hospital and community pharmacy as well as with GPs and PCT Medicines Management teams.
Ciara Clifford, Funding Analyst
Role: Ciara’s role is to maintain PSNC’s core statistics capability and data, monitor contractor payments at a market level and provide support to the Head of Funding Strategy.
Background: Ciara joined PSNC in 2016, having previously held an Operational Statistics position in Hackney Council’s Emergency Planning & Community Safety Department. She has 2 years’ pharmacy experience as a medicines counter assistant.
Komal George, Payment Accuracy Manager
Role: Komal joined PSNC in 2011. She is the lead for prescription pricing accuracy with responsibility for the Pricing Audit Centre in Enfield which performs routine audits of the NHSBSA’s pricing of contractors’ prescription bundles.
Background: Komal is a pharmacist and has worked in the hospital and community pharmacy sectors before joining PSNC. Her previous roles include being an Information Pharmacist and later on Team Leader at the National Pharmacy Association.
Nicole Shersby, Pricing Audit Centre (PAC) Manager
Pricing Audit Centre (PAC) Team
Based in our North London office.
Jack Cresswell, Funding Delivery Manager
Role: Jack joined PSNC in 2007. He joined the funding team in 2012, having previously been in the Information Team and prior to that the Margin Survey Team.
Michael Digby, Margins Lead
Role: Michael’s main areas of responsibility are producing statistics on all areas of pharmacy funding and answering funding related queries from contractors.
Background: Michael joined PSNC in 2012, working in the Margins Survey Team for three years before joining the funding team in May 2015.
Mitesh Bhudia, Dispensing and Supply Team Supervisor
Role: Mitesh joined PSNC in 2014. He manages the Dispensing and Supply Team. Mitesh also provides first line support to LPC website administrators.
Background: Mitesh has a degree in Pharmaceutical Sciences and also completed his Dispensing Assistant (Level 2) training in 2015.
Gemma Hackett, Dispensing and Supply Officer (on maternity leave)
Role: Gemma joined the PSNC in 2014. She is our lead on dealing with issues/queries relating to branded medicine shortages and works with pharmacies, manufacturers and other organisations to monitor branded issues. Gemma also co-ordinates the Dispensing and Supply Team content for our monthly Community Pharmacy News.
Background: Gemma has a pharmacy background with 12 years’ experience as a dispenser in community pharmacy.
Ryan Cotter, Dispensing and Supply Officer
Role: Ryan joined PSNC as part of the Margins Survey team. In October 2016 he joined the Dispensing and Supply Team.
Background: Ryan has a degree in Biomedical Science and has previous pharmacy experience in both dispensing and customer service roles.
Jubril Balogun, Margins Survey Supervisor
Role: Jubril joined PSNC in 2012. As the Margins Survey Supervisor, Jubril has co-ordinated and managed all stages of the Margin Survey and is currently managing the mirror inquiry of the Margin Survey which is now conducted by the BSA.
Background: Jubril has a degree in Business and Management and is Prince2 Foundation and Practitioner qualified.
Gloria Balogun, Margins Survey Assistant
Role: Gloria joined PSNC in 2012. She undertakes projects associated with the Margins Survey such as the monitoring of price concessions, and helping audit the BSA’s work. This work involves managing the administration by preparing invoices, identifying drugs and data inputting.
Abi Sobande, Margins Survey Assistant
NHS Services Team
Alastair Buxton, Director of NHS Services Follow @ABuxtonPSNC
Direct dial: 0203 1220 825
Role: Alastair joined PSNC in November 2002 as Head of NHS Services, with responsibility for policy on national community pharmacy services. In May 2015 he became Director of NHS Services, leading a team covering policy and support on locally and nationally commissioned community pharmacy services, monitoring of the wider NHS and healthcare policy environment and community pharmacy and internal PSNC IT.
Alastair is a member of PSNC’s negotiating team and regularly works with colleagues at NHS England and the Department of Health on matters relating to his policy responsibilities.
Background: Alastair qualified as a pharmacist in 1994 and worked in community pharmacies in Shropshire for 8 years. In 2012 Alastair was designated a Fellow of the Royal Pharmaceutical Society for distinction in the pharmacy profession.
Rosie Taylor, Head of Service Development Follow @Rosieanntaylor
Direct dial: 0203 1220 828
Role: Rosie joined PSNC in 2014 as Pharmacy and NHS Policy Officer, working to support LPCs and contractors with service development. In December 2015 she became Head of Service Development and works closely with Alastair Buxton and Zainab Al-Kharsan. Rosie leads PSNC’s work on collating information on community pharmacy services and works on the development of local and national NHS pharmacy services. She also identifies and analyses health and care policy developments relevant to community pharmacy to support ongoing service development.
Background: Rosie qualified as a pharmacist in 2004 and initially worked for Rowlands Pharmacy for 7 years in various positions including working as a Pharmacist Manager and as the Professional Standards Pharmacist in the Superintendent’s Office. While working at Rowlands Rosie was also a member of Wirral LPC. Previous to joining PSNC she worked at the National Pharmacy Association as an Advice and Support Pharmacist in the Pharmacy Services Team.
Zainab Al-Kharsan, Service Development Pharmacist
Direct dial: 0203 1220 834
Role: Zainab joined PSNC in 2015 and works with Rosie Taylor to support LPCs and contractors with service development. Zainab is involved in PSNC’s work on collating information on community pharmacy services and using this information to create resources to support LPCs and contractors. She is also involved in analysing health and care policy developments relevant to community pharmacy to support ongoing service development.
Background: Zainab qualified as a pharmacist in 2014 and worked as a locum pharmacist in independent pharmacies as well as large chain companies across London. She completed a Diploma in asthma in November 2015 and is currently studying towards an Msc in public health.
Dr Nicky Hall, PSNC Research Fellow
Direct dial: 0191 515 3261
Role: Nicky started her role as PSNC Research Fellow in September 2016. Based within the Faculty of Health Sciences and Wellbeing at the University of Sunderland, she is responsible for developing and conducting research that will contribute to the development of the existing evidence base relating to the role of Community Pharmacy in the optimisation of lifelong health.
Background: Nicky’s academic background is in health psychology. She has experience of managing and conducting research within primary care and work settings using a range of quantitative and qualitative methods and evaluation approaches. After completing her PhD on adherence to the gluten-free diet in adult coeliac disease at the University of Sunderland, she worked for 6 years as a Research Associate within the School of Medicine, Pharmacy and Health at Durham University. Nicky’s research to date has included the evaluation of health-care services and health promotion interventions, but has been primarily focused on the investigation of patient experience and health-related behaviours, including adherence to treatment advice, screening uptake, health-care seeking behaviour and self-management.
Daniel Ah-Thion, Community Pharmacy IT Lead Follow @ITdanPSNC
Direct dial: 0203 1220 816
Role: Daniel joined PSNC in 2011. He leads for PSNC on NHS IT including the Electronic Prescription Service (EPS), and therefore deals with relevant policy, liaises with relevant stakeholders, and provides information for LPCs and contractors on the subject.
Regulation and Support Team
Gordon Hockey, Director of Operations and Support
Direct dial: 0203 1220 821
Role: Gordon joined PSNC as Director of Operations and Support in 2016. He leads PSNC’s work on regulatory matters related to NHS pharmaceutical services, such as the market entry provisions, and the terms of service. Gordon also provides guidance on those regulatory matters to PSNC when it is consulted on proposals for amendments, and he pro-actively identifies issues that PSNC may wish to see amended.
Background: Gordon practised as a community pharmacist before working for the Royal Pharmaceutical Society of Great Britain in various roles, including secretary of the statutory (disciplinary) committee. For almost 17 years he has worked for the Royal College of Veterinary Surgeons, first as Assistant Registrar, in charge of standards and fitness to practise procedures for veterinary surgeons and nurses; and later as Registrar of the College.
William Goh, Regulations Officer
Direct dial: 0203 1220 814
Role: Will started in July 2015 as Regulations Officer and assists Gordon Hockey, Director of Operations and Support in PSNC’s work on regulatory matters related to NHS pharmaceutical services, such as the market entry provisions, and the terms of service. He provides guidance and support to LPCs and Pharmacy contractors on NHS legislation and other relevant regulatory matters. He works closely and supports the whole PSNC team. He is also responsible for promoting and supporting the interests of all NHS Community Pharmacies in England.
Background: Will read law at King’s College, University of London and previously worked at the Nursing & Midwifery Council and the Royal College of Nursing.
Mike King, Head of LPC and Contractor Support
Direct dial: 0203 1220 815
Role: Mike works closely with LPCs providing support and advice on a wide range of LPC matters. This includes training for LPC members and officers on areas relevant to LPC business and supporting the regional LPC structure.
Background: After qualifying as a pharmacist Mike gained wide experience in community pharmacy and worked at the National Pharmacy Association before joining PSNC.
Direct dial: 0203 1220 839
Role: Zoe works across PSNC’s policy areas to communicate news, updates and guidance to pharmacies, LPCs and other stakeholders. She is responsible for the coordination of communications across PSNC’s website and other channels; and she manages press functions, including offering LPCs and pharmacies advice on local media work. Zoe also works closely with the other national pharmacy organisations to promote community pharmacy more widely, working with the All-Party Pharmacy Group and helping to build relationships with politicians and charities.
Background: Zoe joined PSNC after five years working as a journalist and then News Editor at Chemist+Druggist magazine. She has a degree in Biological and Biomedical Sciences from Cambridge University and a Postgraduate Diploma in Magazine Journalism.
Melinda Mabbutt, Communications Officer
Direct dial: 0203 1220 826
Role: Melinda works with Zoe to help prepare news, updates and guidance for pharmacies and LPCs, with Dispensing and Supply as a particular area of expertise given her previous role on PSNC’s Information Team. Melinda manages PSNC’s website content and is responsible for PSNC’s email newsletters, one aimed at pharmacy staff and the other for LPC members. She also looks after PSNC’s presence on social media.
Dinesh Gomes, Finance Manager
Role: Dinesh joined PSNC in 2015. He is currently looking after all the financial aspects of PSNC including budgeting, tax matters, Management information and levy collection.
Background: Dinesh is a member of Association of Certified chartered Accountants (ACCA). He has also a graduate from University of Colombo , Sri Lanka. He has many years of working experience in the stream of accountancy and finance in UK and overseas industry and Accountancy practice including KPMG Sri Lanka.
Yulia Hladio, Finance Assistant
Role: Yulia has been working as a Finance Assistant at PSNC since 2012. She supports and assists the Financial Controller by undertaking all the book-keeping functions and also liaising with LPCs, PSNC’s partners and suppliers in following up on overdue levies, sponsorship income and supplier payment queries.
Background: Yulia was AAT qualified in 2009 at the City of Westminster College and also has a degree in Economics from the State University of Management in Moscow.