Post-payment verification process of community pharmacy Advanced Services

Post-payment verification process of community pharmacy Advanced Services

From October 2017, the NHS Business Services Authority (NHS BSA) will start undertaking a new post-payment verification (PPV) of payments to community pharmacy contractors for provision of the Medicines Use Review (MUR) service. This will involve requesting evidence from a sample of contractors to support payment claims they have submitted for MURs over a specified period.

Over time, this work will develop to cover the provision of other Advanced Services.


Click on a heading below for more information.

Background information

NHS England is responsible for monitoring the provision of Essential and Advanced Services by contractors and they have a duty to assure themselves of the quality and probity of activity provided under the Community Pharmacy Contractual Framework (CPCF).

Until now, this monitoring has been the sole responsibility of local NHS England teams; however, in many areas resource constraints have limited their ability to perform this work, which has resulted in a lack of consistency in how this is carried out across the country.

Following a review of internal audits of NHS England’s operations, NHS BSA has been asked to pilot a national process for parts of the PPV and performance management of Advanced Services.

This means NHS BSA will do some of the work previously undertaken by local NHS England teams; these activities will be described as ‘provider assurance’. Taking a standardised and centralised approach to this work means the variability in the way post-payment verification is currently carried out by NHS England will be removed and all pharmacies will be treated equally and fairly using a consistent, transparent, proportionate and evidence-based approach.

The standardised approach has been agreed by PSNC, NHS England and NHS BSA. It aims to identify any issues related to the claiming of payment for Advanced Services and to facilitate resolution of those issues with the individual contractor. Where common issues are identified, advice will be provided to all contractors on how such issues could be avoided in the future.

Proof of concept

The new approach will operate for a six-month period (commencing in October 2017) as a proof of concept pilot to establish a centralised approach and evaluate its effectiveness.

The work will involve requesting supporting information for Advanced Services payment claims, where NHS BSA already has authorisation to use patient records for PPV purposes (by virtue of the consent statement agreed and signed by the patient receiving the service).

What does this mean for contractors?

Each month, NHS BSA will request evidence from a sample of contractors to support the payment claims they have submitted for Advanced Services over a specific three-month period.

This will start with payment claims for MURs and the evidence requested will be the signed patient consent forms for the service that correspond to the payment claims made. Contractors will be asked to submit the requested forms with their next monthly prescription bundle.

Contractors are reminded that a consent form signed by the patient is a prerequisite for undertaking an MUR. These forms include the permission from the patient that they can be shared with NHS England, NHS BSA and the Secretary of State for Health to make sure the pharmacy is being correctly paid by the NHS for the service provided.

The process has been designed to be as easy as possible for contractors to provide the evidence; however, if there are any difficulties, NHS BSA will be on hand to provide assistance to the contractor.

What is NHS BSA's process once the forms are submitted?

NHS BSA will review the submitted forms against the payment claims received for the period and will share their findings with the contractor. If there appears to be missing evidence, NHS BSA will discuss this with the contractor and they will be asked if they can provide alternative evidence that the service was provided.

Once NHS BSA’s findings are agreed with the contractor, information will be shared with the relevant local NHS England team. Where necessary, the local team will contact the contractor to discuss the findings. The consent forms submitted by contractors will be returned to them once the NHS BSA has finished reviewing them.

The potential outcomes of the process are:

  1. The evidence provided by the contractor matches the submitted payment claims. No further action is required;
  2. The evidence provided and the submitted payment claims do not match and the contractor agrees the payment claim was inaccurate and / or a payment adjustment is appropriate. An adjustment will be made;
  3. The evidence provided and submitted payment claims do not match and the contractor believes that the discrepancy may be because of service provision and claims being in different periods (i.e. an MUR has been carried out in one month, but not claimed for until a later month). The contractor will be offered the opportunity to provide evidence for a different time period (up to the 12 months within the financial year); or
  4. The evidence provided and submitted payment claims do not match (including following outcome 3 above) and no satisfactory resolution is achieved. The case will be passed to the local NHS England team who will initiate the local dispute resolution process.

What do contractors need to do now?

Contractors may want to review how they currently file signed patient consent forms; if for example, forms are filed alphabetically, by patient surname, a change to filing the forms in chronological order may be worth considering, making retrieval of forms for any specified time period easier, should the pharmacy be selected for participation in this work.

If a contractor is selected by NHS BSA to take part in this work, they will receive a letter which includes full instructions on how to submit the MUR consent forms to NHS BSA; only contractors that are contacted by NHS BSA need to submit their MUR consent forms.



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