Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. One of the quality criteria is:

‘On the day of the review, the results of the Community Pharmacy Patient Questionnaire from the last 12 months is publicly available on the pharmacy’s NHS Choices page or for distance selling pharmacies it is displayed on their website and the NHS Choices service desk has been notified as per the NHS England guidance document, “Pharmacy Quality Payments – Quality Criteria Guidance”.’


Click on a heading below for more information.

NHS England guidance

NHS England has published new guidance ahead of the June 2018 review point of the Quality Payments Scheme:

  • NHS England – Pharmacy Quality Payments Guidance for the June 2018 Declaration (published 30th April 2018).

The June 2018 guidance should be read in conjunction with NHS England’s gateway criteria guidance and the quality criteria guidance:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

These documents are available on the NHS England website.

PSNC strongly encourages all contractors to read the new NHS England guidance, as well as the previous guidance, to ensure they are fully briefed on the requirements of the Quality Payments Scheme ahead of the June 2018 review point.

Quality criterion points and value

The value of this quality criterion is as follows:

Total points for the June 2018 review point 5
Value of total points £160-320*

*The funding will be divided between qualifying pharmacies based on the number of points they have achieved. Each point will have a minimum value worth £32 and a maximum of £64.

Aim/rationale for this quality criterion

The Community Pharmacy Patient Questionnaire (CPPQ) allows patients to provide valuable feedback to community pharmacies on the services they provide. The aim of this quality criterion is to be open about the performance of the pharmacy, to publicise what it is doing well and what it is doing to improve in response to feedback from patients and the public.

How to achieve this quality criterion

All pharmacies must ask a sample of patients to complete the CPPQ on an annual basis. Since 2012 there has also been a requirement that once analysed, the results must be published by the contractor.

In order to meet this quality criterion, the results of the CPPQ from the last 12 months must be uploaded to the pharmacy’s NHS Choices profile by the contractor in a Portable Document Format (PDF) file format. This will be achieved by the contractor creating a news item within the overview section of the profile.

A User Guide on the process to follow to upload the CPPQ onto an NHS Choices profile is available on the NHS Choices website. Please note that if the naming conventions and mandatory introductory text are not followed as outlined in the guidance, the pharmacy will not appear on the report, provided by NHS Choices to NHS England, validating that the pharmacy meets this quality criterion.

Contractors are strongly advised to check their NHS Choices profile 12 hours after uploading the CPPQ to ensure the CPPQ results are visible. Should the results not be visible, contractors are advised to ensure they have followed the steps outlined in the user guide correctly. After creating a news article, contractors should see a green confirmation message.

Please note, for contractors that claimed for this quality payment in 2017, they will need to have undertaken a new survey, analysed the responses, produced a report of the results and then published the results on the pharmacy’s NHS Choices page to meet this quality criterion in June 2018.

Mandatory introductory text

In order that the CPPQ is presented in a way that NHS Choices users can easily understand and interpret, the following introductory text must be inserted by the contractor into the ‘description text’ field of the news item so that it will appear before the questionnaire report. The text is:

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.

Template documents

A template worksheet and report for publication on the NHS Choices website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page of this website.

Distance selling pharmacies - how to achieve this quality criterion

Distance selling pharmacies (DSPs) do not, currently, have full NHS Choices entries and so cannot publish the CPPQ on their pharmacy’s NHS Choices page. To qualify for this criteria DSPs must upload and display the results of their latest CPPQ on their website. This should be the same website that is listed in their NHS Choices entry. Once a DSP contractor has published their latest CPPQ results on their website to meet the criterion, they must notify the NHS Choices service desk (nhschoicesservicedesk@nhs.net) including ‘CPPQJUNE’ in the subject line of the email and the pharmacy ODS code in the subject line.

For example a DSP contractor with an ODS code AAA001 will need to submit an email with the subject heading:

CPPQJUNE AAA001

Failure to add the ODS code or “CPPQJUNE” in the subject line will result in the email not being recorded in the NHS Choices summary report of DSP contractors who have achieved this gateway criteria which will be provided to NHS England. This will mean that the contractor fails the validation process which will be undertaken by the NHS BSA.

Template documents

A template worksheet and report for publication on the DSP’s website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page of this website.

The declaration process

Contractors will be required to confirm through the NHS BSA online declaration page (this webpage is not live yet) that they have uploaded their CPPQ report from the last 12 months to their NHS Choices profile.

Distance selling pharmacies

Distance selling pharmacies (DSPs) do not, currently, have full NHS Choices entries and so cannot publish the CPPQ on their pharmacy’s NHS Choices page. To qualify for this criteria DSPs must upload and display the results of their latest CPPQ on their website. For contractors that claimed for this quality payment in 2017, they will need to have undertaken a new survey, analysed the responses, produced a report of the results and then published the results on the pharmacy’s website. The DSP website used for publication should be the same website that is listed in the DSPs NHS Choices entry.

Once a DSP has published their latest CPPQ results on their website, to meet the criterion, they must notify the NHS Choices service desk (nhschoicesservicedesk@nhs.net) including CPPQJUNE in the subject line of the email and the pharmacy ODS code in the subject line

DSP contractors will be required to declare through the NHS BSA online declaration page that they have uploaded their CPPQ report from the last 12 months onto their website which is accessible via NHS Choices.

FAQs

Q. How do I upload the CPPQ results to the pharmacy’s NHS Choices page?
A User Guide on the process to follow to upload the CPPQ onto an NHS Choices profile is available on the NHS Choices website.

Q. Which year’s CPPQ do I need to publish on my NHS Choices profile?
The CPPQ results from the survey conducted in the last 12 months must be uploaded to the pharmacy’s NHS Choices page to meet the quality criterion and this must be different to the one uploaded to NHS Choices for the 2017 declaration points.

Further FAQs on the Quality Payments Scheme can be found on the Quality Payments – FAQs page.

Q. Are there specific naming and uploading conventions which contractors are expected to follow in order to achieve the CPPQ criterion?
Yes. Full instructions on how to name and upload your file, including the mandatory text, are available in the NHS Choices CPPQ user guide and the PSNC website. Contractors must follow these naming and uploading conventions in order to achieve this quality criterion.

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