Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. The Department of Health has weighted these based on an assessment of the difficulty of achieving them and the benefit to patients for doing so, with each criterion being designated a number of points.

One of the quality criteria is:

‘On the day of the review, the results of the Community Pharmacy Patient Questionnaire from the last 12 months is publicly available on the pharmacy’s NHS Choices page or for distance selling pharmacies it is displayed on their website and the NHS Choices service desk has been notified as per the NHS England guidance document, “Pharmacy Quality Payments – Quality Criteria Guidance”.’


Click on a heading below for more information.

NHS England guidance

NHS England has published new guidance ahead of the November review point of the Quality Payments Scheme:

  • NHS England – Pharmacy Quality Payments Guidance for the November 2017 declaration (published 2nd October 2017)

The November guidance, should be read in conjunction with NHS England’s gateway criteria guidance and the quality criteria guidance which was issued ahead of the April review point:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

All three documents are available on the NHS England website.

PSNC strongly encourages all contractors to read the new NHS England guidance, as well as the previous guidance, to ensure they are fully briefed on the requirements of the Quality Payments Scheme ahead of the November review point.

Quality criterion points and value

The value of this quality criterion is as follows:

Number of review points at which it can be claimed One
Points at any one review point 5
Total points over the two review points 5
Value of total points £320

Aim/rationale for this quality criterion

The Community Pharmacy Patient Questionnaire (CPPQ) allows patients to provide valuable feedback to community pharmacies on the services they provide. The aim of this quality criterion is to be open about the performance of the pharmacy, to publicise what it is doing well and what it is doing to improve in response to feedback from patients and the public.

In the longer-term, NHS Choices will be developed to allow for the CPPQ to be uploaded in a way that is more accessible to NHS Choices users and will ensure that the CPPQ information for each pharmacy looks the same and can be compared.

How to achieve this quality criterion

All pharmacies must ask a sample of patients to complete the CPPQ on an annual basis. Since 2012 there has also been a requirement that once analysed, the results must be published by the contractor.

In order to meet this quality criterion, the results of the CPPQ from the last 12 months must be uploaded to the pharmacy’s NHS Choices profile by the contractor in a Portable Document Format (PDF) file format. This will be achieved by the contractor creating a news item within the overview section of the profile.

A User Guide on the process to follow to upload the CPPQ onto a NHS Choices profile is available on the NHS Choices website. Please note that if the naming conventions are not followed as outlined in the guidance, the pharmacy will not appear on the report, provided by NHS Choices to NHS England, validating that the pharmacy meets this quality criterion.

Mandatory introductory text

In order that the CPPQ is presented in a way that NHS Choices users can easily understand and interpret, the following introductory text must be inserted by the contractor into the ‘description text’ field of the news item so that it will appear before the questionnaire report:

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Template documents

A template worksheet and report for publication on the NHS Choices website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page.

How to achieve this quality criterion - distance selling pharmacies

Distance selling pharmacy (DSP) contractors can display the results of the CPPQ from the last 12 months on their website. This should be the same website that is listed in their NHS Choices entry. Once a DSP contractor has published their latest CPPQ results on their website to qualify for the Quality Payments Scheme, they must notify the NHS Choices service desk (email address is: nhschoicesservicedesk@nhs.net) and include ‘distance selling pharmacy’ in the subject line. They must then provide a link to the publication in the email.

Template documents

A template worksheet and report for publication on the DSP’s website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page.

The declaration process

Contractors will be required to confirm through the NHS BSA online declaration page that they have uploaded their CPPQ report from the last 12 months to their NHS Choices profile.

Distance selling pharmacies

DSP contractors will be required to declare through the NHS BSA online declaration page that they have uploaded their CPPQ report from the last 12 months onto their website which is accessible via NHS Choices. They must then provide a link to the publication in the email.

FAQs

Q. How do I upload the CPPQ results to the pharmacy’s NHS Choices page?
A User Guide on the process to follow to upload the CPPQ onto a NHS Choices profile is available on the NHS Choices website. Please note that if the naming conventions are not followed as outlined in the guidance, the pharmacy will not appear on the report, provided by NHS Choices to NHS England, validating that the pharmacy meets this quality criterion.

Q. Am I required to upload the results of the 2015/16 CPPQ to my NHS Choices page to meet the quality criterion?
No. Only the CPPQ results of the last 12 months (covering 2016/17) must be uploaded to the pharmacy’s NHS Choices page to meet the quality criterion.

 

More frequently asked questions (FAQs) on Quality Payments can be found on the Quality Payments – FAQs page of the PSNC website.

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