Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. The Department of Health has weighted these based on an assessment of the difficulty of achieving them and the benefit to patients for doing so, with each criterion being designated a number of points.

One of the quality criteria is:

‘On the day of the review, the results of the Community Pharmacy Patient Questionnaire from the last 12 months is publicly available on the pharmacy’s NHS Choices page or for distance selling pharmacies it is displayed on their website and the NHS Choices service desk has been notified as per the NHS England guidance document, “Pharmacy Quality Payments – Quality Criteria Guidance”.’

Having problems accessing your NHS Choices profile? Click here for advice.

Please note, the declaration period for the Quality Payments Scheme is now finished for the April 2017 review point.

Some of the processes that need to be followed to meet the gateway and quality criteria for the November 2017 review point and the declaration process may be subject to change; therefore, contractors are encouraged to ensure they are signed up to receive PSNC’s e-newsletters so updates on the Quality Payments Scheme for the November 2017 review point are delivered straight to their Inbox. Contractors who are not signed up for PSNC’s e-newsletters can sign up at: psnc.org.uk/enews

NHS England guidance (for the April review point)

NHS England has issued guidance on the gateway criteria. Contractors are strongly encouraged to read this guidance document, as well as NHS England’s guidance on the quality criteria, to ensure they are fully briefed on the Quality Payments Scheme.


Click on a heading below for more information.

Quality criterion points and value

The value of this quality criterion is as follows:

Number of review points at which it can be claimed One
Points at any one review point 5
Total points over the two review points 5
Value of total points £320

Aim/rationale for this quality criterion

The Community Pharmacy Patient Questionnaire (CPPQ) allows patients to provide valuable feedback to community pharmacies on the services they provide. The aim of this quality criterion is to be open about the performance of the pharmacy, to publicise what it is doing well and what it is doing to improve in response to feedback from patients and the public.

In the longer-term, NHS Choices will be developed to allow for the CPPQ to be uploaded in a way that is more accessible to NHS Choices users and will ensure that the CPPQ information for each pharmacy looks the same and can be compared.

How to achieve this quality criterion

All pharmacies must ask a sample of patients to complete the CPPQ on an annual basis. Since 2012 there has also been a requirement that once analysed, the results must be published by the contractor.

In order to meet this quality criterion, the results of the CPPQ from the last 12 months must be uploaded to the pharmacy’s NHS Choices profile by the contractor in a Portable Document Format (PDF) file format. This will be achieved by the contractor creating a news item within the overview section of the profile.

A User Guide on the process to follow to upload the CPPQ onto a NHS Choices profile is available on the NHS Choices website. Please note that if the naming conventions are not followed as outlined in the guidance, the pharmacy will not appear on the report, provided by NHS Choices to NHS England, validating that the pharmacy meets this quality criterion.

Mandatory introductory text

In order that the CPPQ is presented in a way that NHS Choices users can easily understand and interpret, the following introductory text must be inserted by the contractor into the ‘description text’ field of the news item so that it will appear before the questionnaire report:

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Template documents

A template worksheet and report for publication on the NHS Choices website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page.

How to achieve this quality criterion - distance selling pharmacies

Distance selling pharmacy (DSP) contractors may display the results of their latest CPPQ on their website. This should be the same website that is listed in their NHS Choices entry. Once a DSP contractor has published their latest CPPQ results on their website to qualify for the Quality Payments Scheme, they must notify the NHS Choices service desk (email address is: nhschoicesservicedesk@nhs.net) and include ‘distance selling pharmacy’ in the subject line. They must then provide a link to the publication in the email.

Template documents

A template worksheet and report for publication on the DSP’s website have been developed to collate and analyse the responses received in the CPPQ. Both documents can be found on the CPPQ page.

The declaration process

Contractors will be required to confirm through the NHS BSA online declaration page that they have uploaded their 2016/2017 CPPQ report to their NHS Choices profile.

Distance selling pharmacies

DSP contractors will be required to declare through the NHS BSA online declaration page that they have uploaded their 2016/2017 CPPQ report onto their website which is accessible via NHS Choices. They must then provide a link to the publication in the email.

FAQs

Q. How do I upload the CPPQ results to the pharmacy’s NHS Choices page?
Details on how to do this can be found on the Quality Payments – Community Pharmacy Patient Questionnaire (CPPQ) results page.

Q. Am I required to upload the results of the 2015/16 CPPQ to my NHS Choices page to meet the quality criterion?
No. Only the CPPQ results of the last 12 months (covering 2016/17) must be uploaded to the pharmacy’s NHS Choices page to meet the quality criterion.

Q. Do I need to upload my CPPQ results to my NHS Choices profile by 11.59pm on 28th April 2017 (the April review point) to claim the quality criterion?
Yes, if you want to claim the quality criterion at the April review point. However, the CPPQ quality criterion can be claimed at either the April review point or the November review point. Contractors can only claim for this criterion once, therefore it is up to the contractor to decide whether to upload their CPPQ 2016/17 results following the procedure stated in NHS England’s quality criteria guidance (pages 21-22) by 11.59pm on the 28th April 2017 to be able to claim for this quality criterion at the April review point or to upload the results by 11.59pm on 24th November 2017 to be able to claim this quality criterion at the November review point.

More frequently asked questions (FAQs) on Quality Payments can be found on the Quality Payments – FAQs page of the PSNC website.

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