Quality Payments – Healthy Living Pharmacy (HLP) self-assessment

Quality Payments – Healthy Living Pharmacy (HLP) self-assessment

The Quality Payments Scheme has now ended for 2017/18. The review points have now passed and contractors can no longer claim payment for the scheme. 

No decisions have been made by the Department of Health and NHS England on the future of the Quality Payments Scheme beyond 2017/18. 

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. The Department of Health has weighted these based on an assessment of the difficulty of achieving them and the benefit to patients for doing so, with each criterion being designated a number of points.

One of the quality criteria is:

‘On the day of the review, the pharmacy is a Healthy Living Pharmacy level 1 (self-assessment).’


Click on a heading below for more information.

NHS England guidance

NHS England has published new guidance ahead of the November review point of the Quality Payments Scheme:

  • NHS England – Pharmacy Quality Payments Guidance for the November 2017 declaration (published 2nd October 2017)

The November guidance, should be read in conjunction with NHS England’s gateway criteria guidance and the quality criteria guidance which was issued ahead of the April review point:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

All three documents are available on the NHS England website.

PSNC strongly encourages all contractors to read the new NHS England guidance, as well as the previous guidance, to ensure they are fully briefed on the requirements of the Quality Payments Scheme ahead of the November review point.

Quality criterion points and value

The value of this quality criterion is as follows:

Number of review points at which it can be claimed One
Points at any one review point 20
Total points over the two review points 20
Value of total points £1,280

Aim/rationale for this quality criterion

The aim of this quality criterion is to maximise the role of the pharmacy in prevention of ill health, reduction of disease burden, reduction of health inequalities and in support of health and wellbeing. The Healthy Living Pharmacy (HLP) concept is designed to develop (in respect of health and wellbeing services):

  • the community pharmacy workforce;
  • community pharmacy engagement with the general public (including ‘Making Every Contact Count’);
  • community pharmacy engagement with local stakeholders such as local authorities, voluntary organisations and other health and social care professionals; and
  • the environment in which health and wellbeing services are delivered.

How to achieve this quality criterion

Further information on how to achieve HLP Level 1 can be found on the HLP page of the PSNC website.

In order to meet this quality criterion, the pharmacy must on the day of the review be meeting the requirements of a Level 1 HLP as defined by (Public Health England (PHE) or have been accredited as an HLP locally between 1st December 2014 and 24th November 2017.

This may be demonstrated in one of the following ways:

  • an entry in the Royal Society for Public Health (RSPH) online register as a profession-led self-assessed HLP Level 1; or
  • a copy of the signed and dated documentation that demonstrates that between 1st December 2014 and 24th November 2017 the pharmacy was accredited as an HLP Level 1 locally. Pharmacies that have been accredited between 1st December 2014 and 24th November 2017, do not need to go through the profession-led self-assessment process led by PHE to qualify for the quality criterion; or
  • a copy of the signed and dated documentation that demonstrates that the pharmacy was accredited as an HLP Level 1 prior to 1st December 2014 and that the contractor has completed the profession led self-assessment and is meeting the requirements of a HLP Level 1 as defined by PHE on the day of the review, without the pharmacy being listed on the RSPH registry.

Pharmacies becoming Healthy Living Pharmacies for the first time

Pharmacies becoming HLPs for the first time will need to register on the RSPH online register by completing the assessment of compliance once they have met the requirements of a HLP Level 1 as defined by PHE.

The RSPH online register has been commissioned by PHE and is only open to those pharmacies that have undertaken the profession led self-assessment process and have not been previously accredited as an HLP. This online register is a pilot and is open to a limited number of pharmacies for a limited period of time.

The declaration process

Contractors will be required to confirm through the NHS BSA online declaration page that they meet this quality criterion.

Frequently asked questions

Frequently asked questions can be found on the HLP page of the PSNC website.

Other frequently asked questions on HLP can be found on the RSPH website.

More frequently asked questions (FAQs) on Quality Payments can be found on the Quality Payments – FAQs page of the PSNC website.

Return to the Quality Payments hub page



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