Quality Payments – NHS 111 Directory of Services

Quality Payments – NHS 111 Directory of Services

Please note, the interim Quality Payments Scheme for the first six months of 2017/18 has now ended. No decisions have been made by the Department of Health and Social Care and NHS England on the future of Quality Payments beyond the first six months of 2018; this will be a matter for discussion with PSNC, once substantive negotiations for 2018/19 commence.

Community pharmacy contractors passing the gateway criteria will receive a Quality Payment if they meet one or more of the quality criteria. One of the quality criteria is:

‘On the day of the review, the pharmacy’s NHS 111 Directory of Services entry is up to date.’

Click on a heading below for more information.

NHS England guidance

NHS England has published new guidance ahead of the June 2018 review point of the Quality Payments Scheme:

  • NHS England – Pharmacy Quality Payments Guidance for the June 2018 Declaration (published 30th April 2018).

The June 2018 guidance should be read in conjunction with NHS England’s gateway criteria guidance and the quality criteria guidance:

  • NHS England – Pharmacy Quality Payments Gateway Criteria Guidance (published 23rd December 2016); and
  • NHS England – Pharmacy Quality Payments Quality Criteria Guidance (published 27th February 2017).

These documents are available on the NHS England website.

PSNC strongly encourages all contractors to read the new NHS England guidance, as well as the previous guidance, to ensure they are fully briefed on the requirements of the Quality Payments Scheme ahead of the June 2018 review point.

Quality criterion points and values

The value of this quality criterion is as follows:

Total points for the June 2018 review point 5
Value of total points £160-320*

*The funding will be divided between qualifying pharmacies based on the number of points they have achieved. Each point will have a minimum value worth £32 and a maximum of £64.

Directory of Services

The Directory of Services (DoS) is a directory which provides NHS 111 call handlers with real time information about services available to support a particular patient. Pharmacies are included in the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate in order to allow patients to be appropriately referred to community pharmacies.

The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals, but some pharmacies can already access DoS via various systems.

Aim/rationale of this quality criterion

For NHS 111 to refer patients appropriately to community pharmacies it is critical that they have access to accurate information about pharmacies, their location, opening hours, and services provided. The aim of this quality criterion is to enable pharmacy contractors, for the first time, to view their NHS 111 DoS demographic profile and to provide corrections to that information where necessary. This is so that patients are always given the correct information when they dial NHS 111 for help.

Types of DoS profiles

Pharmacies are profiled on the DoS using a series of different profiles. The number of these profiles varies, depending on where in the country the pharmacy is located. In order for contractors to understand the number of profiles they should expect to see, further guidance will be issued by NHS England shortly.

All DoS profiles that make up an individual pharmacy’s DoS entry need to be checked to meet the quality criterion.

How to achieve this quality criterion

The new Directory of Services (DoS) profile updater is available to be used by community pharmacy contractors to meet the NHS 111 DoS quality criterion of the Quality Payments Scheme.

For the June 2018 declaration, contractors are required to edit or confirm the information about their pharmacy is correct on the DoS profile updater by 11:59pm on 29th June 2018 to meet the quality criterion. Any changes and additional information, or confirmation that the profiles are accurate can be input directly into the DoS Profile Updater. This process is the same for ‘bricks and mortar’ pharmacies and distance selling pharmacies.

Guidance document on how to edit or confirm the information about a pharmacy is correct is available on the DoS profile updater website. Contractors are strongly advised to read the guidance to ensure they fully understand how to meet the quality criterion.

Please note, the DoS profile updater, in its current version, contains two fields in which contractors are asked to submit the superintendent’s GPhC registration number and name of their Health and Wellbeing Board; completion of these two fields is not mandatory and contractors do not have to fill them in.

Once the pharmacy’s details on the DoS profile updater have been submitted, the contractor will receive an email to confirm this. This email should be retained as evidence of meeting the DoS quality criterion.

The email should be received instantaneously after submitting the information on the DoS profile updater; however, please allow up to two hours for the email to be delivered. To help ensure contractors receive their confirmation emails, contractors are advised to add noreply@dos-profile.service.nhs.uk to their safe senders list before they update their profile. Alternatively, contractors will need to check their junk email folder in case the email has been inappropriately filed. If the emails are not received, please email exeter.helpdesk@nhs.net to confirm that the submission has been received.

If contractors have any technical difficulties accessing the DoS Profile Updater, they can email the NHS Digital helpdesk (exeter.helpdesk@nhs.net) or call them on 0300 303 4034

The declaration process

Contractors will be required to confirm through the NHS BSA online declaration page that they have checked and, if appropriate, requested appropriate changes to their DoS entry using the DoS profile updater.


Q. Can I change my hours on the DoS Profile Updater without informing my local NHS England team?
No. Under the Terms of Service, contractors:

  • wishing to amend the distribution of their core contractual hours must apply to NHS England for permission to change them; and
  • wishing to amend any supplementary hours, that they open additional to the core contractual hours, must notify NHS England, giving at least three months’ notice of the intended change.

Full details regarding a contractor’s contractual responsibilities regarding opening hours, including relevant application forms for changes, is available on the PSNC Opening hours page.

Further FAQs on the Quality Payments Scheme can be found on the Quality Payments – FAQs page.

Q. Which Bank Holidays’ opening hours need to be entered on the DoS Profile Updater in order to meet this criterion?
To meet this criterion, contractors will be required to enter their Bank Holiday opening hours for:

  • Monday 28th May 2018 (Spring Bank Holiday)
  • Monday 27th August 2018 (Summer Bank Holiday)
  • Tuesday 25th December 2018 (Christmas Day)
  • Wednesday 26th December 2018 (Boxing Day)
  • Tuesday 1st  January 2019 (New Year’s Day)

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