Working with GPs
Working with GPs
Community pharmacy teams need to work closely with colleagues in general practices in order to provide the best possible care for patients. Effective collaborative working is helped by GP and pharmacy teams understanding how their colleagues work on a day to day basis.
The below guides aim to support GPs and community pharmacists in developing more effective working relationships and in turn, improve primary care services for patients:
'Walk in my Shoes' toolkit
PSNC Briefing 040/17: ‘Walk in my Shoes’ toolkit
This PSNC Briefing provides a toolkit for community pharmacy contractors or LPCs to use who are interested in setting up a ‘Walk in my Shoes’ programme to bring together community pharmacy teams and GP practice teams to help each other understand their roles, improve working relationships and ultimately provide better care for their patients.
The toolkit includes a number of annexes as well as a template PowerPoint presentation. Standalone versions of the documents included in the annexes and the PowerPoint presentation can be found below:
Template letter for a GP practice – from an individual contractor
Template letter for an LMC – from an LPC
GP practice/LMC briefing document
Template PowerPoint presentation
Community pharmacy visit checklist
GP practice visit checklist
Reflective log for members of pharmacy staff/GP practice staff
Action plan for pharmacy/GP practice
Outcomes of action plan for pharmacy/GP practice
- PSNC Advanced Services PowerPoint presentation for GPs and hospital colleagues (August 2017)
- PSNC Advanced Services PowerPoint presentation for GPs and hospital colleagues (August 2017) (PDF)
- PSNC Briefing 040/17: NHS community pharmacy Advanced Services – information for general practitioners and practice staff (June 2017)
- PSNC Briefing 038/17: A summary of literature relating to Medicines Use Reviews (June 2017)
- PSNC Briefing 062/16: Services Factsheet – NMS guide for other healthcare professionals (October 2016)
- PSNC Briefing 061/16: Services Factsheet – MUR guide for other healthcare professionals (October 2016)
- CPPE NMS detailing card (October 2011)
For information on referring patients to their GP practice, following provision of Advanced Services click on the following links:
Contractors should talk to their local GP practices about the CPCF requirement for pharmacies to highlight the benefits of repeat dispensing/eRD to appropriate patients.
NHS England published Electronic Repeat Dispensing – Guidance in June 2015. This document clearly describes how eRD works and is aimed at CCGs and GP practice teams. Contractors may want to use the document in discussions with local GP practices about repeat dispensing/eRD.
The joint PSNC/NHS Employers/BMA GP Committee guidance for GP practices on repeat dispensing may also be helpful to use in discussions.
PSNC has developed a repeat dispensing/eRD template letter which can be used by contractors to increase a GP practice team’s awareness of repeat dispensing/eRD.
The following presentation can also be used in discussions with GP practices in order to demonstrate the similarity of repeat prescribing and EPS repeat dispensing and the additional benefits of using repeat dispensing:
NHS Digital has also developed a series of materials to boost the usage of eRD which contractors could highlight to GP practice teams:
- eRD webinars: A recorded eRD webinar;
- eRD learning module for pharmacy teams and GP practice staff; and
- eRD toolkit – This toolkit is suitable for pharmacy teams as well as GP practice staff. The toolkit includes a dispenser quick guide, full dispenser guide, presentation and patient text.
Clinical codes for GP practices
GP practices can use the following clinical codes to record patient consent for information sharing for the repeat dispensing/eRD service:
Patient consent given for repeat dispensing information transfer:
- CTV3 code: XaKRX
- V2 code: 9Nd3.
- SNOMED CT code: 416224003
Electronic Prescription Service (EPS)
In July 2015 NHS England launched a pilot scheme to support clinical pharmacists working in general practice in patient facing roles. Funding was made available to support more than 450 pharmacists in 650 practices across 90 pilot sites.
Following on from the pilot programme, which resulted in 491 pharmacists working in general practice, the General Practice Forward View committed over £100 million to support an extra 1,500 pharmacists to work in general practice by 2020/21. This is part of a wider expansion of the general practice workforce so that patients have better local access to a range of highly trained health professionals for their needs.
Including the pilots, around 580 clinical pharmacists are working in general practice and following approval to fund more posts, this will increase to over 1,100 pharmacists across over 3,200 GP practices.
Practice pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medicines and better access to health checks. The role is pivotal to improving the quality of care and ensuring patient safety.
The University of Nottingham has published an evaluation of NHS England’s initiative to integrate pharmacists into general practice.
PSNC Briefing 027/16: General Practice Forward View (May 2016)
The General Practice Forward View (GPFV), sets out a plan, backed by a multi-billion-pound investment, to stabilise and transform general practice. It has been developed by NHS England with Health Education England (HEE) and in discussion with the Royal College of GPs (RCGP) and other GP representatives.
This briefing sets out a summary of the key changes to the General Medical Services contract in England for 2016/17, which may be of relevance to community pharmacy teams. These changes have been agreed between NHS Employers, on behalf of NHS England and the British Medical Association’s General Practitioners Committee.
PSNC Briefing 012/16: Update on Patient Facing Services (PFS) (February 2016)
This PSNC Briefing describes patient facing services (PFS) being provided via NHS and GP IT systems. Such services increasingly allow patients to use the internet to view their electronic medical record, order repeat prescriptions, communicate with their GP practice and book GP appointments. Community pharmacy teams may want to ensure they understand how these services are being used in their area in order to allow them to provide appropriate advice to patients.
PSNC Briefing 027/14: The Proactive Care Programme (November 2014)
Following on from PSNC Briefing 026/14: Transforming Primary Care: Safe, proactive, personalised care for those who need it most, this briefing provides more detail on the Proactive Care Programme, which was one of the main proposals in the Transforming Primary Care document.
PSNC Briefing 010/14: Changes to the GMS contract in 2014/15 (update) (April 2014)
This briefing updates PSNC Briefing 107/13 which summarised the changes being introduced to the GMS contract in April 2014. This briefing incorporates extra information on the changes, following the publication of briefings on the changes to the contract by NHS Employers. It highlights those aspects of the changes that may have an impact on community pharmacies.
PSNC Briefing 009/14: NHS England’s emerging findings from the general practice Call to Action (April 2014)
In late 2013 NHS England undertook a national engagement exercise to seek people’s views on the future of general practice. Improving General Practice – A Call to Action followed the main Call to Action process which had commenced in the summer of 2013, aimed at patients and the public.
In March 2014 NHS England published a summary of the responses to the general practice CTA and its emerging findings. The report focuses on the central role NHS England wants general practice to play in wider systems of primary care, and it describes their ambition for greater collaboration with clinical commissioning groups (CCGs) in the commissioning of general practice services.
This PSNC Briefing provides a summary of the key elements of the document.
PSNC Briefing 107/13: Changes to the GMS contract in 2014/15 (December 2013)
This briefing summarises changes being introduced to the GMS contract (the GP contract) in 2014/15 and highlights those aspects of the changes that may have an impact on community pharmacies.
PSNC Briefing 089/13: Changes to the GMS contract in 2013/14 and development of a strategic framework (September 2013)
This briefing is an update to a briefing issued earlier in 2013 (PSNC Briefing 047/13) which summarises the changes to the GMS contract in 2013/14 and highlights those aspects of the changes that may have an impact on community pharmacies. The briefing also highlights the NHS England call to action for general practice which was published in mid-August 2013 as part of the wider development of a primary care strategic framework.
PSNC Briefing 047/13: Changes to the GMS contract in 2013/14 (May 2013)
This PSNC Briefing provides a brief summary of the changes to the GMS contract which the Department of Health has decided to impose on general practices, following negotiations between NHS Employers and the GP Committee of the BMA and a subsequent consultation process.