NHS England

NHS England

The NHS Commissioning Board (NHS CB), which is known as NHS England, was established on 1st October 2012 as an executive non-departmental public body.

The organisation has three distinct, but interconnected roles:

  1. A leader and enabler of the overall commissioning system – supporting Clinical Commissioning Groups (CCGs) to commission services for their communities;
  2. A direct commissioner – securing continuously improving quality from the services it commissions, including primary care; and
  3. A system wide leader for quality improvement – collaborating with other parts of the system, including Public Health England and Health Education England.

NHS England receives a Mandate from the Government which sits alongside the NHS outcomes Framework, against which the success of the organisation will be measured:

NHS Outcomes Framework graphic

From the Mandate and NHS Outcomes framework, NHS England has distilled The Idea:

High quality care for all, now and for future generations.

From this flows their Vision:

Everyone has greater control of their health and their wellbeing, supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving.

…their Purpose:

We create the culture and conditions for health and care services and staff to deliver the highest standard of care and ensure that valuable public resources are used effectively to get the best outcomes for individuals, communities and society for now and for future generations.

…and their Values, which are those values enshrined in the NHS Constitution:

Respect and dignity; Commitment to the quality of care; Compassion; Improving lives; Working together for patients; Everyone counts.

Commissioning responsibilities

NHS England is responsible for commissioning:

  • the national community pharmacy contract as well as the other primary care contracts for general practices, dentistry and optometry;
  • some nationally commissioned public health services such as vaccination programmes, e.g. seasonal flu vaccination, and national screening programmes; and
  • specialist services (e.g. regional provision of treatment for rare cancers), offender healthcare and services for members of the armed forces.

Alongside its direct commissioning of services, it is also responsible for overseeing the work of CCGs.

Directorates and Regions

NHS England has a number of Directorates which collaborate to create and implement policy via direct commissioning of services and through provision of support for and oversight of CCG commissioning of health services:

  1. Medical
  2. Nursing
  3. Strategy and Innovation
  4. Finance, Commercial and Specialised Commissioning Group
  5. Operations and Information
  6. Transformation and Corporate Operations Directorate

The Medical directorate leads the negotiations with PSNC, working with the other directorates such as the Operations and Information and Nursing directorates, where required, and the Department of Health.

NHS England regions and sub regions

Click on this image for a larger map of the Regions / local teams

The Operations and Information directorate contains a central team and four regional teams:

  1. North
  2. Midlands and East
  3. London
  4. South

Twelve local teams are integrated into the regional teams (previously there were 27 Area Teams).

Region contact details

LPCs mapped to local teams

The local teams within the Regions are responsible for determining applications for pharmacy contracts, contract monitoring, pharmacy opening hours and providing support for EPS. Some roles of the local team, such as provision of support for EPS, may be provided by other organisations such as the local Commissioning Support Unit (CSU), working under contract to NHS England.

Each former Area Team includes three Local Professional Networks (LPNs) covering pharmacy, dentistry and eye care.

Contact details for local NHS England teams

Twelve local NHS England teams are integrated into the four regional teams listed further below. Contact details are listed at the links:

NHS England local team email addresses for community pharmacy matters

  1. North
  2. Midlands and East
  3. London
  4. South

Related resources

PSNC Resources

NHS Identity Guidelines: NHS logo use by pharmacies
In January 2017 NHS England updated the guidelines on the use of the NHS Identity, including revised guidance for all primary care contractors who are commissioned under a primary care contract. Where pharmacy contractors choose to use the NHS identity, they must ensure that the revised guidance is adhered to when producing, updating or replacing designs.

PSNC Briefing 025/16: NHS England’s business plan 2016/17 (April 2016)
At the end of March 2016 NHS England published their business plan for 2016/17, which describes the organisation’s priorities for the forthcoming year. The document states that NHS England and its partners have made progress over the last year in bringing the vision of the NHS Five Year Forward View (5YFV) to life and it will continue to be their framework for action over 2016/17. The business plan describes how this will be achieved. This PSNC Briefing summarises the elements of the plan which are of most relevance to community pharmacy.

PSNC Briefing 005/16: NHS mandate 2016/17 (February 2016)
This PSNC Briefing summarises the elements of the mandate that are of most relevance to community pharmacy.

PSNC Briefing 022/15: NHS England Business Plan 2015/16 (April 2015)
At the end of March 2015 NHS England published their business plan for 2015/16 Building the NHS of the Five Year Forward View – which describes the organisation’s priorities for the forthcoming year. As the title suggests the plan reflects the commitment to the vision set out in the NHS Five Year Forward View (5YFV) that NHS England and its partners published in October 2014. This PSNC Briefing summarises the elements of the plan which are of most relevance to community pharmacy.

PSNC Briefing 027/14: The Proactive Care Programme (November 2014)
Following on from PSNC Briefing 026/14 (below), this briefing provides more detail on the Proactive Care Programme, which was one of the main proposals in the Transforming Primary Care document.

PSNC Briefing 026/14: Transforming Primary Care: Safe, proactive, personalised care for those who need it most (October 2014)
In April 2014, the Department of Health and NHS England published a joint plan – Transforming Primary Care: Safe, proactive, personalised care for those who need it most. The plan details how the NHS and social care services need to change in primary care to be able to support an ageing population and to be able to offer more support to those with complex health and care needs by providing personalised, proactive care. This PSNC Briefing summarises the elements of the plan that are of most relevance to community pharmacy.

PSNC Briefing 011/14: NHS England’s Business plan 2014-15 to 2016-17 (April 2014)
At the end of March 2014 NHS England published a refreshed business plan – Putting Patients First Business plan 2014-15 to 2016-17 – which describes the organisation’s plans for the next two years. The business plan builds on Everyone Counts: Planning for Patients 2014/15 to 2018/19, NHS England’s earlier planning guidance for the healthcare system, which was published in December 2013. This PSNC Briefing summarises the elements of the plan which are of most relevance to community pharmacy.

PSNC Briefing 114/13: Everyone Counts – NHS England’s planning guidance for 2014/15 to 2018/19 (December 2013)
In late December 2013 NHS England published Everyone Counts: Planning for Patients 2014/15 to 2018/19, the new planning guidance for NHS organisations. It also sets out a requirement for local commissioners to develop 5 year strategic plans over the next few months. The key points in the document are summarised in this PSNC Briefing. LPCs will want to be aware of the key points in the document, as they will influence future local commissioning by clinical commissioning groups (CCGs) and NHS England area teams (ATs). LPCs will want to seek to influence the development of the strategic plans to ensure community pharmacy services feature prominently.

PSNC Briefing 108/13: NHS England’s mandate for 2014/15 and the NHS Outcomes Framework 2014/15 (December 2013)
This briefing summarises NHS England’s refreshed mandate for 2014/15 and highlights the associated NHS Outcomes Framework 2014/15. The mandate sets out the goals that the Department of Health (DH) expects NHS England to achieve and it consequently will inform the organisation’s national and local commissioning priorities. LPCs and pharmacy contractors may want to consider this information when they discuss service developments with NHS England’s Area Teams (AT) and clinical commissioning groups (CCGs).

PSNC Briefing 105/13: Guide to NHS Standard Policies and Procedures (November 2013)
NHS England has produced a number of standard policies and procedures which should be followed by their Area Teams. This briefing provides a central listing of the main policies which have been adopted by NHS England, along with additional details

PSNC Briefing 080/13: Update on NHS England (July 2013)
This PSNC Briefing contains an update on a number of matters related to NHS England which will either be of interest to pharmacy contractors and LPCs or may require action at a local level.

PSNC Briefing 042/12: Commissioning Primary Care services (July 2012)
This PSNC Briefing summarises Securing excellence in commissioning primary care which was published by the NHS Commissioning Board in June 2012.

For more information visit the NHS England website.

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