Primary Care Support England (PCSE)

Primary Care Support England (PCSE)

On 1 September 2015, Capita assumed responsibility for the delivery of most of NHS England’s primary care support services. PCSE (formerly Primary Care Support Service – PCSS) provides administrative and support services to community pharmacies and other primary care providers on behalf of NHS England.

Not all PCS services were transferred as part of the contract with Capita, and some services will continue to be delivered by other organisations – including Commissioning Support Units, CCGs, NHS Shared Business Services and NHS Pensions.

The current range of services provided by PCSE

Contact PCSE

Online market entry applications

Primary Care Support England (PCSE) successfully launched a digital service for pharmacies to make market entry applications online earlier this year, hosted on its platform PCSE Online. It enables users to apply to open a new pharmacy, add or remove directors from their corporate structure and change ownership. 

The service is available to those wishing to make an application and modernises a paper-based service, which used over 20 separate forms. It’s a one-stop online tool giving users a streamlined, faster and more efficient application process, and enables users to track the progress of their applications in real time.  

The application process is simple – users register by emailing and the PCSE team will  contact them to guide them through setting up their profile and start making their application. Further information on the market entry process can be found on the PCSE website. 

If you are not ready to move online yet, paper forms can be accessed here

If you want to know how to get hold of NHS resources, please visit the Where to obtain external resources section of the PSNC website.


Disputes with PCSE

EPS token disputes

See the ‘Supplies, ordering & escalation‘ section of the EPS tokens webpage.

Other disputes

In the first instance, contact PCSE using their “contact us” form on a daily basis if you have any difficulties etc. Continue submitting a form until a response is received – keeping copies and / or a record of any of your emails / communications. If no response has been received within a reasonable time (such as, 5 working days) then please copy any emails to explaining the steps you have taken, and the current position so that the PSNC is able to escalate matters.

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