Services Database Minor Ailments (Portsmouth CCG Area)

Service ID



The pharmacy will provide verbal and printed advice and support to people on the management of minor ailments. Where appropriate the pharmacy may provide OTC medicines to the person to help manage the minor ailment. The pharmacy will also operate a triage system, including referral to other health and social care professionals, where appropriate.

When a patient is eligible for free provision of treatment then medicines and or appliances from the designated formulary may be provided free of charge.

Location of service

Hampshire & IOW LPC


Clinical Commissioning Group (CCG)

Method of commissioning

Source of funding

Clinical Commissioning Group (CCG)

Service type

Minor ailment service

Other organisations involved


Start date:
End date:




Recommended training resources include:

  • The Royal College of General Practitioners (RCGP) elearning course for self-care for minor ailments which was originally designed for GPs. The Centre for Pharmacy Postgraduate Education (CPPE), has published a guide to be used in conjunction with the course, which provides the pharmacy context for pharmacy professionals taking the e-learning course, allowing them to apply their self-care learning to their own interactions with patients in the pharmacy and to increase awareness amongst patients and the public of the alternatives to GP appointments; and
  • The National Pharmacy Association’s (NPA’s) ‘Implementing a community minor ailment scheme’ is available to download from their website.


This service is available in the Portsmouth CCG area only.