Services Database Not Dispensed Scheme

Service ID



The aims and intended service outcomes are to:    

  • reduce the number of unwanted medicines dispensed by not dispensing items not required by the patient;
  • notify the prescriber when an item prescribed has not been dispensed;
  • promote, support and encourage good prescribing practices;
  • highlight over usage of medicines to GPs;
  • reduce unnecessary prescribing costs; and
  • note whether the non-supply would be clinically significant.

The main aspects of the service involve the pharmacist:

  • reviewing each prescription not in a repeat dispensing scheme;
  • discussing the prescribed medicine with the patient, or their authorised representatives to identify any item that is not required;
  • crossing the item(s) through and clearly endorse them on the prescription ‘ND’ or ‘Not Dispensed’ in a manner agreed with the NHS Business Service Authority;
  • notifying the GP of any item(s) not dispensed within two working days using the Not Dispensed Intervention Form; and
  • notifying the prescriber by fax of any item which is a Special on the same day, using the Information to Prescriber Form. 

Location of service

Sheffield LPC


Clinical Commissioning Group (CCG)

Method of commissioning

Source of funding

Clinical Commissioning Group (CCG)

Service type

Not dispensed scheme

Other organisations involved


Start date:
End date:




There are no specific training requirements for pharmacists; however, pharmacists should ensure that they are familiar with the scheme and any support staff be made aware of the scheme and signed off as competent to participate in the scheme.