Services Database Pharmacy Urgent Repeat Medicines Service (Across the London Area – 13 LPCs Involved)

Service ID



Please note this service is commissioned across London by NHS England. Therefore, the following LPCs have the same Pharmacy Urgent Repeat Medicines service in their areas:

  • Barnet, Enfield & Haringey LPC
  • Bexley, Bromley and Greenwich LPC
  • Brent and Harrow LPC
  • Camden and Islington LPC
  • City and Hackney LPC
  • Croydon LPC
  • Ealing, Hammersmith and Hounslow LPC
  • Hillingdon LPC
  • Kensington, Chelsea and Westminster LPC
  • Kingston, Richmond and Twickenham LPC
  • Lambeth, Southwark and Lewisham LPC
  • North East London LPC
  • Sutton, Merton and Wandsworth LPC

The service has only been added onto the Services Database under this entry to avoid duplication.

The Pharmacy Urgent Repeat Medicines  (PURM) Service allows the emergency supply of a patient’s medicine at CCG expense when referred by NHS 111 in order to reduce the number of patients contacting urgent and emergency care providers. This may include both prescription only and other medicines usually obtained on prescription by the patient from their GP. The supply made is in under the emergency supply provisions. Supplies will only be made when deemed necessary by the pharmacist. The consultation will also include a discussion with the patient/patient’s representative about the importance of ordering prescriptions in a timely manner.

NHS 111 will refer to pharmacies via email. The NHS 111 provider will telephone the participating pharmacy when they have sent an email advising them to check email. The pharmacist will contact the patient on receipt of the telephone call within 30 minutes to discuss their medication requirements.

The pharmacist will supply 28 days of medication except where it is not possible to dispense this volume (e.g. inhalers, creams etc.); the smallest pack size should be dispensed in this instance.

This service was originally commissioned until 7th April 2015 but has been extended until 31st March 2016.

Location of service

Barnet, Enfield & Haringey LPC


NHS England

Method of commissioning

Source of funding

Clinical Commissioning Group (CCG)

Service type

Emergency supply NHS service

Other organisations involved


Start date: 01/12/2014
End date: 30/04/2017




The pharmacy contractor is obliged to ensure that pharmacists and pharmacy staff involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the service.