Services Database The Haven service for asylum seekers and refugees (restricted to certain pharmacies only) (BNSSG area)

Local context
The CCG has been made aware by The Haven service for asylum seekers and refugees that some of their patients are unable to pay their prescription charges while they are awaiting their HC2 exemption certificate, which is causing a problem for the community pharmacy that needs to collect those charges.
The CCG have agreed a system with The Haven, where if the Haven has a patient in this situation, they will stamp the top of the prescription to identify that this patient who does not have the money to pay their prescription charge.
Aims and Intended Service Outcomes

• To ensure that patients can, where appropriate, be supplied with prescribed products when they are unable to pay their prescription charges and are awaiting their HC2 certificate.
•  To improve access for people patients of The Haven requiring an FP10 prescription.
• To provide a mechanism for community pharmacy to be reimbursed for costs

Scope of Service

• If the Haven has a patient in this situation, they will stamp the top of the prescription to identify that this is patient who does not have the money to pay their prescription charge.
• Pharmacists should dispense the prescription as normal and submit the FP10 to the NHSBSA as per usual processes.
• Providers should then submit a claim through PharmOutcomes for reimbursement of the prescription charge(s), plus a £2.50 administration fee per patient