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Complaints policy update reminder

Pharmacy owners must make information available to the public as to their arrangements for dealing with complaints; and how further information about those arrangements may be obtained. From 1 July 2023 the way members of the public make a complaint [...]

Published on: 6th July 2023 | Updated on: 7th July 2023

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NHS complaints procedure

Please note, this page is intended for community pharmacy owners. If you are a patient or member of the public who wishes to raise an issue about a pharmacy, the first step is to speak to a member of the pharmacy [...]

Published on: 23rd July 2013 | Updated on: 29th August 2023

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Service case study: Identification of undiagnosed hypertension

Community Pharmacy Surrey and Sussex worked with NHS Sussex to develop a pathway to maximise the use of the Hypertension Case-Finding Service to increase the detection rate of undiagnosed hypertension. The pathway was developed using a digital communication platform and [...]

Published on: 22nd December 2023 | Updated on: 22nd December 2023

Latest News

Service case study: Identification of undiagnosed hypertension

Community Pharmacy Surrey and Sussex worked with NHS Sussex to develop a pathway to maximise the use of the Hypertension Case-Finding Service to increase the detection rate of undiagnosed hypertension. The pathway was developed using a digital communication platform (Accurx) [...]

Published on: 22nd December 2023 | Updated on: 10th January 2024

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CPCF services and Terms of Service – Important dates

This page provides a list of important dates for the Community Pharmacy Contractual Framework (CPCF) which relate to national services including the: COVID-19 Vaccination Service; Discharge Medicines Service (DMS); Flu Vaccination Service; Hypertension Case-Finding Service; Lateral Flow Device (LFD) Service; [...]

Published on: 13th December 2023 | Updated on: 29th April 2024

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Class 3 Medicines Recall: Lacidipine 4 mg Film-Coated Tablets (Dr Reddy’s)

Class 3 Medicines recall: Lacidipine 4 mg Film-Coated Tablets (Dr Reddy’s Laboratories (UK) Ltd) Drug alert number: EL (23)A/03 Date issued: 19 January 2023 The Medicines and Health products Regulatory Agency (MHRA) has issued a class 3 medicines recall for: [...]

Published on: 19th January 2023 | Updated on: 19th January 2023

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MHRA Class 2 Medicines Recall: Sandimmun Oral Solution Novartis Pharmaceuticals UK

Class 2 Medicines Recall: Sandimmun Oral Solution (Novartis Pharmaceuticals UK) Drug alert number: EL(22)A/40 Date issued: 20 September 2022 The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a class 2 medicines recall for: Sandimmun Oral Solution PL 00101/0124 [...]

Published on: 20th September 2022 | Updated on: 20th September 2022

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Voluntary recall for Alimentum and EleCare powder formula (Abbott)

Update 23/02/22: additional batches added to recall highlighted in red below, updated recall can be found here MHRA have notified that Abbott has issued a proactive voluntary food standards agency recall of some powder formulas – Alimentum and EleCare. This [...]

Published on: 21st February 2022 | Updated on: 4th May 2022

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Our Structure & Governance

Community Pharmacy England last reviewed its structures and made changes to its composition during 2023/24 following recommendations made by the Review Steering Group (RSG). Community Pharmacy England Structure Community Pharmacy England (the operating name of the Pharmaceutical Services Negotiating Committee) [...]

Published on: 9th February 2022 | Updated on: 23rd April 2024

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Maintaining access to pharmacy services – Changes to CPCF services

This page is now archived and will not be updated This archive page details temporary changes to the service requirements within the NHS Community Pharmacy Contractual Framework (CPCF) which were in place during the pandemic. The changes were agreed by [...]

Published on: 19th December 2021 | Updated on: 4th October 2023