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Direction of prescriptions

The term ‘direction of prescriptions’ is used to describe the exercise of undue influence by a medical practice over the choice of where a patient takes or sends their prescription to be dispensed. It can also be used to describe [...]

Published on: 19th July 2013 | Updated on: 24th March 2022

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Patient Facing Services (PFS)

Online patient facing services (PFS), sometimes referred to as ‘GP online services’ or ‘online services’ allow patients to increasingly use the internet. It is expected that PFS will complement the existing methods of  NHS account options, and GP practice options for [...]

Published on: 2nd November 2015 | Updated on: 30th January 2024

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Reporting IT issues

This webpage for pharmacy teams and LPCs explains the correct way to use IT escalation routes. See also Community Pharmacy England’s Reporting NHS IT/CPCF IT/EPS one-page factsheet.   Return to the Pharmacy IT hub; IT contingencies; Suppliers or IT a-z [...]

Published on: 10th September 2014 | Updated on: 16th February 2024

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Nomination of patients (EPS)

Nomination is a process that was introduced in Release 2 of EPS. It gives patients the option to choose, or ‘nominate’, a preferred dispensing contractor(s) to which their prescriptions can be sent electronically using EPS. See also: Nomination Core Principles [...]

Published on: 16th July 2013 | Updated on: 18th October 2023

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Pharmacy First service – FAQs

This page contains the answers to Frequently Asked Questions (FAQs) on the Pharmacy First service. Return to the main Pharmacy First webpage Click on a heading below for more information

Published on: 5th January 2024 | Updated on: 4th April 2024

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Pharmacy Contraception Service – FAQs

This page contains the answers to Frequently Asked Questions (FAQs) posed by pharmacy owners and LPCs on the Pharmacy Contraception Service (PCS). Click on a heading below for more information Return to the PCS hub page  

Published on: 22nd November 2023 | Updated on: 7th December 2023

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Our Vision and Strategy

Pharmacies of Tomorrow Community Pharmacy England commissioned leading health think tanks Nuffield Trust and The King’s Fund to develop a vision for community pharmacy. The resulting independent report follows almost a year’s worth of research and consultation with the sector [...]

Published on: 19th September 2023 | Updated on: 23rd October 2023

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July Price Concessions Update

Following several weeks of discussion during which Community Pharmacy England made strong representations and put weekly evidence from pharmacy owners to the Department of Health and Social Care (DHSC), late on Monday (July 31st) DHSC announced its final price concessions [...]

Published on: 1st August 2023 | Updated on: 17th October 2023

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Pharmacy Supervision Group makes recommendations for legislative and regulatory changes

Today, the Pharmacy Supervision Practice Group has published a report that makes recommendations to reframe legislation, regulation and professional standards and guidance around the future of supervision in community pharmacy. The group includes organisations from across the community pharmacy sector, [...]

Published on: 1st August 2023 | Updated on: 1st August 2023

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MPs, Peers and media focus on community pharmacy

Community pharmacies have had further backing from MPs, Peers and others following the announcement of the Government and NHS plans to expand their roles this week. As Secretary of State for Health Steve Barclay announced the plans to invest £645m [...]

Published on: 11th May 2023 | Updated on: 11th May 2023

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VAT services exemption introduced

From this month, healthcare services carried out by pharmacy staff under the supervision of pharmacists have become exempt from VAT. This is something that PSNC has been seeking Government agreement on for a long time, including in recent CPCF negotiations. [...]

Published on: 3rd May 2023 | Updated on: 3rd May 2023

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Budget brings VAT changes but no wider relief for community pharmacy

The Chancellor has announced his Spring Budget today, including within it two VAT changes related to community pharmacy services, which PSNC had been pressing for over several years and was a focus within our CPCF negotiations. From 1st May 2023, [...]

Published on: 15th March 2023 | Updated on: 15th March 2023

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Pharmacy Contraception Service

This page contains information about the Pharmacy Contraception Service (PCS), which as commissioned by the NHS as an Advanced service.  The PCS started on 24th April 2023, allowing the on-going supply of oral contraception (OC) from community pharmacies. From 1st [...]

Published on: 22nd September 2022 | Updated on: 10th April 2024

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Death of HM the Queen: Bank Holiday announcement

Following the sad death of Her Majesty Queen Elizabeth II, her state funeral is on Monday 19th September. To help the nation pay its respects, the day has been declared a Bank Holiday. NHS England has discussed with PSNC how [...]

Published on: 12th September 2022 | Updated on: 19th September 2022