All COVID-19 PPE now available via portal

All COVID-19 PPE now available via portal

September 27, 2020

The Government’s PPE portal can now be used by community pharmacies to obtain all the COVID-19 personal protective equipment (PPE) they need; the supplies will be provided free of charge.

How can I access the portal?

You will have received an email invitation to register to access the service, which will have been sent to your NHSmail shared mailbox.

If you cannot find the email, you can still create an account by visiting the portal and using your NHSmail shared mailbox email address to register.

Visit the portal

What can be ordered?

Pharmacies can use the portal to meet the extra need for PPE that has arisen as a direct result of the COVID-19 pandemic. You should not use the portal to order PPE for non-COVID-19 requirements; this should be ordered through your normal supply channels.

Pharmacies can order:

  • Type II masks;
  • Type IIR masks;
  • Aprons;
  • Gloves; and
  • Hand sanitiser.

The current weekly order limits for pharmacies are listed on the GOV.UK website; the more staff a pharmacy has, the larger the quantity of PPE that can be ordered each week.

N.B. the GOV.UK website information on order limits refers to ‘registered staff’; this is the number of staff providing pharmacy services at the pharmacy, which is recorded on the portal when an account for the pharmacy is initially set up – it is not referring to staff registered with the General Pharmaceutical Council.

DHSC are keeping order limits under review to make sure they reflect the latest public health guidance, COVID-19 demand modelling and analysis.

Delivery times and cost

PPE ordered from the portal is free of charge and orders will be delivered by Royal Mail within 4 days. Some orders will require more than one box and may be received as multiple deliveries.

PPE standards

All PPE offered on the portal meets UK Government quality standards.

You can find more information on PPE standards at Public Health England’s COVID-19 PPE hub and NHS guidance on supply and use of Personal Protective Equipment (PPE) and other supplies.

Question or queries

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.

The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.




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