PSNC Pharmacy Advice Audit

PSNC Pharmacy Advice Audit

PSNC is asking community pharmacy teams to take part in an audit that will capture information about all of the advice that pharmacies are giving to patients and local communities.

Can your pharmacy team help demonstrate community pharmacy’s value? Everything you need to know about what the audit is trying to capture and how to take part is outlined in the sections below.

This audit has now ended.

Aims and purpose

Apart from referrals via the Community Pharmacist Consultation Service (CPCS), patient consultations are not recorded anywhere, but from anecdotal reports we know that they are having a significant beneficial impact on local communities, patients and the wider NHS.

The audit will help PSNC to assess how many of these informal consultations are happening and their positive impact on the patient and wider health care system, and this evidence will be used to support the ongoing funding negotiations.

Led by Richard Brown, working at PSNC but also an LPC Chief Officer, the audit has been designed to be as straightforward as possible for pharmacy teams to carry out and tested with a small number of pharmacies in the south west of England.

Why take part?

This audit has been made as simple as possible to complete and we hope that as many community pharmacy teams as possible will take part. By participating, you will be:

  • Recording the valuable advice you are giving;
  • Capture evidence for PSNC to use in making the case for more investment in the sector; and
  • Fulfilling your contractual requirement to undertake a clinical audit.

PSNC CEO Audit Video
In this short video message, PSNC Chief Executive Simon highlights the importance of capturing data on informal patient consultations to press the Government and the NHS on the need for fair funding for the sector. He also says that this simple audit could be the start of a bigger project to track how patient behaviour changes over time.

How to participate

Pharmacies are asked to carry out the audit on a single day by Friday 10th July 2020.

To successfully complete the audit, pharmacy teams will need to:

  1. Record patient/customer interactions where advice was given by either a non-pharmacist team member and/or a pharmacist.
  2. Carry this out for one whole day recording all consultations. (To be a valid audit, each pharmacy needs to achieve at least 20 consultations, therefore a small number will need to continue for a second day.)
  3. Estimate the percentage of consultations that were recorded during that time period (this is to recognise that some consultations may be missed).
  4. Rate your confidence in the advice given to help identify areas for improvement to reflect on post-audit.
  5. Enter the data on PharmOutcomes*. (If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk.)

*Please note you need to complete both PharmOutcomes forms – one called ‘Overview Service’ is about your pharmacy information and the other captures the data from each individual patient consultation. Read more in the Team Briefing Sheet.

Resources to help you participate

Team Briefing Sheet
This document sets out the criteria for inclusion, what needs to be recorded and how to reflect on your pharmacy’s results. It also answers some frequently asked questions as identified during testing with a small number of pharmacies.

Audit Template
This document provides a simple way to record the required data, making things smoother for data entry onto PharmOutcomes.

Digital Guide
The below 30-minute video describes what the audit aims to capture and how pharmacy teams can participate. It also outlines the quick and easy process of entering data on PharmOutcomes once the audit has been completed and answers some common queries.


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