Emergency Planning/Business Continuity

Emergency Planning/Business Continuity

Business Continuity Template

PSNC has produced a Business Continuity Template to meet the requirements of community pharmacy service providers including information governance ones.


Pharmacy Business Continuity Plan Check List

Priority Services Register

Contractors can now sign up for the Priority Services Register to boost their business continuity arrangements further. Inclusion on this register should mean your pharmacy has priority access to electricity, water and gas supplies.

The Priority Services Register is run by the UK’s utility companies.

How to sign-up?

A contractor’s utility bills may explain how to sign-up and provide contact details. Alternatively,contractors should identify who their energy supplier is at the Energy Networks Association’s (ENA’s) website or search for “PSR” and or “Priority Service Register” on their utility company websites.

Whilst signing up, contractors should tick the information-sharing box to confirm their details can be shared between utility companies for PSR purposes.

When requesting priority (usually via an online form):

  • enter two or more contacts;
  • confirm your email address for receiving messages about planned or unexpected service;
  • select the reasoning for your priority, including the options: medical equipment->refrigerated medicines; and chronic/serious illness; and
  • include the word ‘pharmacy’ within your request.

You will need to send a separate request to your water supply company explaining you are a ‘sensitive property’, as relevant data sharing between water and other utility companies is not yet in place.

Previous Guidance

Guidance to help community pharmacies continue operating in emergency circumstances has been developed by the RPSGB, PSNC and Community Pharmacy Wales.

Guidance on Service Continuity Planning for Pharmacy

Appendix A: Service Continuity Planning Template

Related resources

For advice specifically on IT and EPS issues see EPS/IT contingency arrangements

Pandemic flu resources:

Community Pharmacy Pandemic Flu template

Department of Health guidance and resources


Q. Are pharmacies still exempt from the requirement to have a business continuity plan?

No, pharmacies are no longer exempt from that requirement and they therefore need to have a business continuity plan in place. Guidance on developing a plan can be found in the clinical governance section of the website.

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