Instant messaging

Instant messaging

Instant messaging is a type of communication in which messages are sent from one computer/device to another enabling two persons at different locations to pass messages backwards and forwards on a live basis.

The message appears immediately on the screen of the device you send it to, provided the computer is using the service.

Data security

NHS Digital has highlighted guidance produced by the Information Governance Alliance (IGA): Information governance and instant messaging (pdf, version 1.0 updated 2018).

NHSX stated that:

It is absolutely fine to use mobile messaging to communicate with colleagues and patients/service users as needed. It is also fine to use commercial, off-the-shelf applications such as WhatsApp and Telegram where there is no practical alternative and the benefits outweigh the risk.

The important thing, as always, is to consider what type of information you are sharing and with whom. And as much as possible limit the use of personal/confidential patient information.” (NHSX COVID-19 IG advice for health and care professionals as of April 2020).

List of suppliers

NHSX have referenced potential use of WhatsApp and Telegram (see data security section) or equivalent products. (NHSX COVID-19 IG advice for health and care professionals as of April 2020). Many products are available.

NHSmail MS Teams (free during pandemic

NHSmail users were notified that Microsoft Teams usage was enabled for them from March 2020 for a free period. This was intended to support collaborative work during the ongoing COVID-19 pandemic. For organisations that run NHSmail, all users will have access to Teams, subject to local administration and configuration.

Microsoft Teams includes instant messaging functionality. This can be used between two NHSmail users from different health and care organisations.

The free period was scheduled to last for three months initially which also included access to Office 365. The free period duration may be further reviewed given the ongoing pandemic.

Read more at: https://support.nhs.net/

If you have queries about pharmacy usage of NHSmail Microsoft Teams please contact it@psnc.org.uk.

Further info

If you have queries on this webpage or you require more information please contact it@psnc.org.uk. To share and hear views about digital developments with like-minded pharmacy team members, join the CP Digital email group today.

 

 

Go to the IT webpage: Mobile messaging and notifications

Go to the IT webpage: NHSmail

Return to the IT section: Communications across healthcare

Return to the IT section: Data security and IG

Return to the IT section: Technology, infrastructure & workflows

Return to the Pharmacy IT hub or IT a-z index



Latest Contract & IT news

View more Contract & IT news >

Have you completed the DMS DoC?

Pharmacists and pharmacy technicians are reminded that they must complete the Discharge Medicines Service (DMS) Declaration of Competence (DoC) before...