IT and EPS contingency planning

IT and EPS contingency planning

Business continuity resources are found at our Business continuity hub and the emergency and business continuity and template planning page. IT/EPS-specific additional resources and some suggested actions include the below. This website section will continue to be updated in light of the ongoing COVID-19 pandemic.

Temporary or emergency closures

Broader IT/EPS planning

Updating opening hours on Directory of Services (DoS) and NHS website

For information about updating hours at DoS and NHS website see:

Working with EPS prescriptions and tokens

Reporting IT/EPS


Technical failure, outages, systems

Top tips

  • Ensure team members have Smartcards set-up with the appropriate roles and ODS codes on them (multi-site where needed) and NHSmail personal accounts that link to the pharmacy shared NHSmail mailbox.
  • Review the webpages within this website section to support your IT contingency efforts.
  • Sign-up to receive Spine EPS and NHS IT alerts so that you can receive an email or text when there are national EPS problems.
  • Favourite and use the EPS and NHS IT service status checker webpage to check if NHS IT issues relate to national or system issues.
  • Sign-up for Priority Services Register (PSR) for priority to utilities access in event of problems.

Other resources



Return to the IT section: EPS home

Return to the Pharmacy IT hub or IT a-z index


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