Directory of Services (DoS)

Directory of Services (DoS)

Directory of Services (DoS)

The Directory of Services (DoS) is a central directory which provides NHS 111 call handlers with real time information about services available to support a particular patient. Pharmacies are included in the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate in order to allow patients to be appropriately referred to community pharmacies.

The DoS is not publicly available, as it contains information such as private telephone numbers for use by healthcare professionals, but some pharmacy teams can already access DoS (via a web-based system e.g. MiDoS, or within some areas the ‘NHS Service Finder’ may be being tested for some pharmacies) and may therefore check their DoS entry is accurate or access the information related to another health and care organisation. Such systems are designed to allow real time access to the DoS via a web browser or mobile device (such as a mobile phone or tablet). It is likely that this will be the route by which more pharmacy teams will be able to check their DoS entry in the future.

NHS England and NHS Digital are considering the different ways that pharmacies can better access and correct their DoS entry, in some cases involving the need to notify NHS 111 DoS leads. DoS checking opportunities may also be linked to past and future Quality Payment Scheme announcements.

NHS Pathways

The NHS Pathways tool is not publicly available. Commissioners are provided with information about the demand and supply of healthcare skills and services in their area via the combined use of the NHS Pathways tool and the Directory of Services. Whilst NHS Pathways provides the clinical assessment, the Directory of Services holds a comprehensive list of primary care services available that can be used to refer patients into.

Frequently asked questions

Q. How do I update the DoS information about my pharmacy?

A. Using the DoS Profile updater tool may relates to Quality Payment Schemes criteria.  If the updater will not be available for you for some time, but you need to update information, then you may contact your local DoS Lead to ask that information is updated. If you do not know who your DoS Lead is then you may wish to contact your local LPC to ask about this information.

Further information


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