Patient Facing Services (PFS)

Patient Facing Services (PFS)

Online patient facing services (PFS), sometimes referred to as ‘GP online services’ allow patients to increasingly use the internet for: viewing their electronic medical record; ordering repeat prescriptions; communicating with their GP practice, and booking GP appointments.

Overview

It is expected that PFS will complement the existing methods of contact patients have with their GP practice rather than replace them. The four services are:

1. Patient access to electronic health records.

Providing the capability for patients to register for, and to access, internet-facing services that provide read-only access to their GP records, either a sub-set, or the full record.

2. Ordering of repeat prescription.

Enabling patients to request their repeat prescriptions online, and for that request to be approved and transmitted electronically to the community pharmacy so that the patient can collect it from their chosen pharmacy or have the item delivered to their home.

3. Communication with GP practice (e.g. email).

Providing the capability for patients to register for, and to access, alternative ways to contact and communicate with clinicians e.g. email or video messaging.

4. GP appointment booking.

Providing the capability for patients to register for, and to access, internet-facing services that allow booking appointments and requesting repeat medications.

Access to PFS

NHS Digital statistics reveal that more than 97% of the population could be provided with access to PFS, and reveal that access to the services is on the increase. Over time, patients will be able to access PFS from a range of suppliers, including from a range of mobile app developers.

In the future apps which provide access to PFS could be publicized on nhs.uk and within the NHS Health Apps Library.

Related resources

 



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