Pharmacy system (PMRs) requested features and development

Pharmacy system (PMRs) requested features and development

It becomes ever more critical that pharmacy teams get the most out of their patient medication record (PMR) systems and help to feed into the development of those by emailing their system suppliers and also sharing feedback to help further develop the wish list:

CP ITG briefing: PMR wish list and briefing on use and development of pharmacy systems

CP ITG would also wish for overall system and NHS IT to develop in line with the CP ITG digital vision.

Wish list of PMR features

Following discussions at its meetings and feedback from pharmacy teams, the Community Pharmacy IT Group (CP ITG) published the PMR wish list and briefing (mentioned earlier) including items that pharmacy teams would like their IT systems to include. 

The full list is intended to assist pharmacy teams discussing future development of systems with their suppliers or selecting a system supplier. It is also intended to assist pharmacy system suppliers with their considerations for future development, although suppliers will primarily act on the direct input from those pharmacy contractors that use their system. It is essential that pharmacy staff assist their suppliers by providing email feedback for their system suppliers.

Top requests

Some of the wishlist top requested features include: 

  • Speedy to use, touch-screen systems that enable quicker recording or access to clinical observations, actions and progress;
  • more compatibility with other systems and health records; 
  • compatibility with hand-held devices; 
  • compatibility with the NHS App 
  • more ‘direct’ and speedier SCR access; and 
  • resilience – with affordable business continuity options if the pharmacy’s broadband connection fails. 

Top EPS features include:

  • ‘Claim amend functionality’
  • Providing confirmation that prescriptions have been sent to the Spine so there is further reassurance the Pricing Authority can access these and then price them
  • Mechanisms to prevent the wrong exemption status being applied
  • Effective alerts so that prescriptions will not reach the 180 expiry period.

Get involved or request an item for the wish list?

  • If you have any further feedback regarding features or prioritisation of the listings then please submit your thoughts using the IT feedback form or contact PSNC’s Community Pharmacy IT Lead. The list will be continually updated by the CP ITG based on feedback from community pharmacy teams and PMR suppliers. 
  • Join the Community Pharmacy Digital email group to hear about digital, IT and EPS developments and express your views on these topics.  
  • Look out for an upcoming survey on PMR preferences and provide your views on the questions posed. 
  • Submit your email ideas to your PMR supplier to explain how you think they should plan priority developments in future. The system features list may help you to think about your preferred features. 

Choosing/changing a system supplier

Further info

If you have queries on this webpage or you require more information please contact See also: Reporting or feeding back about IT issues



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