Useful Contacts and Resources


Information for Community Pharmacy within Cumbria

For further information click on the links below:

                North Cumbria ONLY – Allerdale Carlisle Copeland and Eden Localities    – Email address  – ENGLAND.Pharmacyandoptometry@nhs.net

Send NMS/MUR certificates, Bank holiday opening hour queries, CPAF queries. Any queries relating to NHS England

NHS England regional address and phone numbers – click here 

ACTION TO TAKE IN THE EVENT OF AN EMERGENCY INCIDENT IMPACTING ON YOUR CONTRACTUAL OBLIGATIONS

Please be advised that in the event of an emergency situation occurring that will impact upon your ability to open your pharmacy and prevent you from fulfilling your contractual duties;

You must notify this to the Pharmacy and Optometry team of NHS England North – Cumbria and the North East, by email to: ENGLAND.Pharmacyandoptometry@nhs.net

Within opening hours:

You should report any incidents to the first on-call via North West Ambulance Service on 01772 867761 for Cumbria contractors and via North East Ambulance Service on 0191 4302453 for North East contractors.

Lancashire South Cumbria Contractors ONLY from 1st April 2017- ( South Cumbria and Furness Localties)

Email address  – england.lancsat-pharmacy@nhs.net

 Send NMS/MUR certificates, Bank holiday opening hour queries, CPAF queries. Any queries relating to NHS England

NHS England regional address and phone numbers – click here 

  • Directory of Services
    • To apply for your Directory of Services information please email DoS.Maintenance@blackpool.nhs.uk
    • Once you have received the information, please check this it is correct. Any changes should be highlighted  to the DoS team asap.
  • Primary Care Support England (PCSE) portal is now available
  • NECS Website – This includes Guidelines, Wound formulary, Prescription pad/RAG_drugs_Algorithm plus other resources – CD information
  • Controlled Drugs – Includes Accountable Officer information and requirements for CD destruction
  • Community Pharmacy Services – Contact information for Essential, Advanced and Locally commissioned services
  • Smartcards – Information needed to contact Smartcard Helpline and becoming a sponsor. this includes SCR information.
  • UNITY Finance Contact  – Sharon Chandler will be the Carlisle contact for any Unity finance issues for Cumbria Pharmacies her contact details are as follow : Sharon.chandler@gmmh.nhs .uk. Sharon is based in our Carlisle Office: 01228 212064.
  • Medicine Shortage Fax Form – To communicate medicine shortages to GP practices
  • Manage Prescription Direction and Complaint booklet“Prescription direction” occurs where a patient is directed by their GP practice to a certain pharmacy to have their prescription dispensed. Prescription direction undermines a patient’s right to have a free choice between any community pharmacy, and damages trust and cooperation between healthcare professionals. Pharmacy Voice, PSNC and the BMA published a joint statement against prescription direction in October which you can view hereAs a follow up to this statement, a leaflet “Your prescription your choice” has now been produced which can be used by patients to easily register a complaint about undue pressure to use a particular pharmacy. If a patient is willing to fill out the complaint, this will then be sent to the relevant bodies and NHS England who will then act appropriately.
  • Freedom-to-Speak-Up-Guardian-Agreement Cumbria CPC