Community Pharmacy IT Group (CP ITG) workstream updates

Published on: 28th June 2021 | Updated on: 28th July 2022

Read more about CP ITG and its work at: the Community Pharmacy IT Group (CP ITG) webpage.

This ‘CP ITG workstream update‘ webpage sets out information following CP ITG meetings based on the the latest pharmacy IT bulletin.

The latest bulletin can be also be downloaded in pdf format: CP ITG Summer 2022 IT bulletin update (pdf)

Workstreams (overview)

CP ITG has five workstream areas:

  1. Interoperability and security: Ensuring information about people’s health and care can be safely and securely accessed, wherever it is needed. (WS1a-1d)
  2. Reducing burden: Use of digital to reduce the burden on pharmacy teams, so they can focus on patients, and appropriate infrastructure for the task. (WS2a)
  3. Good use of digital: Support the use of digital within pharmacy to improve health and care productivity, improve patient safety outcomes and improve cooperation between pharmacy teams and the health and care system. (WS3a-3c)
  4. Patient and pharmacy tools: Support enabling patients to be able to choose digital tools to access medicines information and pharmacy services directly, so they can receive the best outcomes, recognising the need to also remain inclusive for all patients. (WS4a)
  5. Set out roadmap priorities: Development and promotion of a wider community pharmacy digital roadmap / vision. (WS5a)

Those areas have some alignment with NHS Transformation Directorate missions. See downloadable PDF version of the full: CP ITG workstreams.

These sections below set out updates related to these workstreams based on the most recent pharmacy IT bulletin.

IT policy updates

IT policy: priorities, reports and the future

IT policy: NHS changes

IT policy: global case studies

IT policy (general)



Digital capabilities

Interoperability and records

NHS Profile Manager

  • Previously, community pharmacy contractors used two different NHS systems to ensure their pharmacy details were up to date in the Directory of Services (DoS) and on the NHS website: the NHS website profile editor and the DoS profile updater.
  • A new tool, NHS Profile Manager was launched to replace both the DoS Updater and the NHS website editor.
  • PSNC has participated within the NHS Profile Manager steering group since June 2022 and related sub-groups to support the project, preparatory work and the current launch.
  • A CP ITG sub group attended two demo meetings, both of which have were recorded and posted online: CP ITG Profile Manager Demo and meeting video 1 (December 2021); and Demo and meeting video 2 (February 2022). The group also discussed the future enhancements with NHS Profile Manager team.

Next steps:

  • In February, PSNC published communications about progress with the launch and further communications are expected before or just after the group’s June 2022 meeting. The group and contractors are encouraged to support the cascade of messages.
  • Multiples head office staff that use NHS Profile Manager should create a personal NHSmail account if they have not already done so. Advice is available within the ‘NHSmail personal accounts: creation and linking’ section of PSNC’s NHSmail
  • NHS Digital will also be working with pharmacy multiples regarding the NHS website and DoS Application programming interface (API).
  • If the group or contractors wish to discuss potential enhancements on the wishlist, please contact it@psnc,

Shared Care Records (ShCR) update

  • LPCs and/or local contractors that want to gain pharmacy access to such records should:
  • PSNC continues to work with the NHS Transformation Directorate and other relevant stakeholders on the actions set out within the Shared Care Record (ShCR/LHCR) NHS Transformation Directorate and pharmacy outputs and actions LPCs, ShCR project teams and other parties supporting ShCR pharmacy deployment are encouraged to contact with any technical ShCR information so that supplier and IT support helpdesks can authorize multiple ShCR domains simultaneously.
  • CP ITG representatives including PSNC, CCA, NPA and supplier reps attended several events hosted by the Professional Record Standards Body (PRSB) regarding Accelerating shared care records (March 2022), Driving standards (June 2022), two Core info standard workshops (June 2022) and a June meeting about draft pharmacy ShCR guidance from the NHS. PSNC and CP ITG attendance was to support the ShCR agenda and progression.
  • A CP ITG pharmacy records event will be held in mid-October 2022 for the group, Local Pharmaceutical Committee Chief Officers, ShCR/GP Connect teams and others. Work will be undertaken ahead of this.


Standards and interoperability

Booking, referrals and appointments (with IT)


  • PSNC has published a new factsheet about using shared NHSmail inbox within the Outlook mobile app for community pharmacy teams.
  • The Virtual Visits tool provides pharmacy contractors with an appointments system so that they can notify patients and better manage appointments. Pharmacy teams can also use the Virtual Visits tool to conduct face to face or virtual patient consultations (audio or video).
  • The Virtual Visits tool works in conjunction with NHSmail Microsoft Teams and the Microsoft Booking platform. To participate in the pilot, you must have an active personal NHSmail account, access to a shared NHSmail inbox, MS Teams installed on a computer or tablet and a computer or device with a webcam.
  • Virtual Visits can be piloted by many more contractors (potentially circa 100) across summer 2022. Contractors that have not done so should register interest with taking part in the Virtual Visits pilot via this webform.
  • Multi-Factor Authentication (MFA) provides additional security for digital access and the NHSmail team has been asked to explore the implications, benefits and impacts with MFA introduction for health and care NHSmail users. The group is asked to share views about NHSmail MFA and any associated pharmacy requirement to

IG, identity and security

Data Security and Protection Toolkit (DSPTK)

  • PSNC issued communications and guidance relating to the completion of this year’s Toolkit.
  • PSNC again worked closely with NHS Digital and contractor testers to keep the workload manageable but the data security protections appropriate. The key differences included the addition of new mandatory questions and improvements to the wording of all the questions.
  • PSNC updated its Data security and information governance hub during April 2022 to support Toolkit completion and published new guidance for the 2021/22 Toolkit submission including:o   Toolkit completion: Five steps to complete the Toolkit (overview)o   Toolkit completion: Question-by-question guidance (mandatory questions)
  • PSNC’s data security templates have all been updated:
  • A training option was revised: Pharmacy data security (for induction or refreshment).
  • PSNC has also hosted meetings with the PMR suppliers and NHS Digital, to help the PMR suppliers with their preparation of PMR-specific guidance for contractors.
  • PSNC and NHS Digital jointly presented a webinar. Around 500 people registered to attend the webinar on the night. The webinar was made available on demand.Next steps:
  • If you would like to feed into the development of the proposed 2022/2023 question set, please email Explorer support coming to an end, Care Identity Service and NHS Credential Management (particularly relevant for pharmacy IT support)
  • Microsoft announced a long time ago support for Internet Explorer (IE) 11 is to be withdrawn from June 2022.
  • PSNC, and NHS Digital teams met to discuss the impact on the community pharmacy sector.
  • NHS Credential Management (CM), is a new component from NHS Digital that supports the move away from IE (whether the browser itself or related IE plugins within other internet browsers). CM is standalone installation, which facilitates communication between the Identity Agent and modern browsers, removing the dependency on Java Applets and IE11.
  • NHS Credential Management also replaces current card management system operations within the NHS Care Identity Service (CIS) user registration service.
  • NHS Spine user tools such as SCRa and EPS Prescription Tracker are now CM compatible. By removing the requirement for applets and unsupported browsers, CM facilitates improved security and performance. CM is a required installation as part of the transition to CIS2 Authentication.
  • CIS1 is anticipated to shift into a sunset phase, with a deprecation date of September 2023. It is anticipated CIS2 benefits could include potentially enabling the move away from reliance only on physical Smartcards. Pharmacy system suppliers are currently engaged with the NHS CIS2 team, but if a system suppler requires further information they should contact and may also flag issues at their catch-ups with NHS Digital / EPS team / NHSBSA.
  • IT support may consider installation of NHS Credential Management onto community pharmacy machines where necessary. It is not recommended that contractors install components onto their machines without liaising with their IT support.

Other data security updates

Reducing burden

Smartcard identity checking process to be digitized

  • NHS Digital are exploring improved processes regarding face-to-face authentication checks for pharmacy team members to update their Smartcards – via a new NHS Digital product: Apply for Care ID. Extra pharmacy team and head office views are needed to support the discovery and business cases for a process which could involve pharmacy teams being given an offer to authenticate themselves via a phone app.
  • This new programme involves health care staff being given the opportunity to use an NHS authenticator app as an alternative instead of a face-to-face visit to the local Registration Authority. The group and contractors are encouraged to participate with user research (including feeding back regarding what authentication is necessary within community pharmacy e.g. whether or not NHSmail and Disclosure and Barring Service checking is required or not) by volunteering to take part in interviews by contacting ccing
  • NHS Digital previously added the multi-site ‘FFFFF’ Smartcard code and SCR rights onto Smartcards with the pharmacist or pharmacy technician role, because of the COVID-19 pandemic. This initiative was supported by PSNC and NHSE&I. NHS Digital previously confirmed to PSNC that assignment codes are further extended until 31st March 2022. This has been further extended. PSNC is in discussions with NHS Digital about the benefits of this innovation irrespective of the pandemic and the benefit with disentangling this from the Control of patient information (COPI) notice.



  • PSNC published a new webpage: Keeping your pharmacy profile information up-to-date. When information about pharmacies changes, there are multiple profiles to be updated (aside from NHS website and DoS). Regular updates and corrections will help ensure that others will be able to contact or visit the pharmacy as needed.
  • PSNC updated its webpage about the NHS Parent Organisation Code (POC). POC is the pharmacy’s unique identifying code for the parent organisation. Every pharmacy contractor has a POC even if there is one pharmacy within the organisation. There is a process to make corrections if required. The POC was utilised to help enable the running of the summer 2022 Pharmacy Representation Review Steering Group (RSG) meeting.
  • The NHS Transformation Directorate, NHS Digital, PSNC and others are supporting an initiative to rationalise central lists of pharmacy data used within NHS systems and datasets. This will help align data, reduce pharmacy workload, and improve accuracy and data quality. The workstream is also helping to identify future NHS Profile Manager enhancements, some of which are being added to the roadmap.

Development of pharmacy systems

Discharge Medicines Service (DMS) Manage Your Service (MYS) API

  • DMS was introduced as an Essential service last year. NHSE&I and PSNC have been keen for suppliers to be given information on the service, IT implications and dataset requirements. There is an objective to progress the integration work further. Some of this progress is dependent on NHSBSA and supplier preparations. NHSBSA shared an updated specification to suppliers in June 2022. NHSBSA will further engage with suppliers for comments during summer 2022. Supplier alignment to the specification could ease burden relating to pharmacy double data entry.

CPCF IT: Toolkits

GP Connect

  • GP Connect enables GPs and other authorised health care organisations to link in with GP system information. GP Connect enables those authorised to:
  • Access records: GP Connect lets authorised clinicians access GP patient records in a HTML read-only format or within an editable format;
  • Send Documents: the tool enables GPs and other healthcare professionals to update a patient record via ITK3, and MESH message; and
  • Appointment Management: GP connect enables the sharing and management of
  • The ‘GPC records’ programme enables health care staff to access GP records information if suppliers have integrated into GPC. The integration processes have eased during the last year.

Recommended minimum transfer dataset for pharmacies switching from one patient medication record (PMR) system to another

  • The group previously supported developing a recommended minimum dataset for cases where a pharmacy contractor has switched from one PMR system to another. A previous draft iteration version was supported by the group. For the sake of continuity of patient care, it is critical for some patient information to be transferred from the old to the new system.
  • A drafted dataset has been prepared incorporating the comments from previous group meetings and suppliers. An associated specification document has also been prepared. The dataset does not include all the records within pharmacy systems but is intended to be a starting point as to strengthen data quality. Suppliers recently requested changes, including:
    • arranging the data into tables instead of within a data block (via JavaScript Object Notation (JSON) format); and
    • categorising the data by Medicines, Patient, Prescriber and Prescribing Organisation.
  • A working group of supplier representatives and PSNC has been meeting every two weeks to progress the proposed documents. This work is also identifying areas where PMRs may wish to consider future proofing by exploring opportunities to align the way data is stored within the local PMR to various national standards.

Supporting systems


Supplier letter

Dear System Supplier leads,

Further to our letter in April we hope that this subsequent letter provides some of the additional detail as promised, and more importantly that this letter evidences our intention to keep this conversation with you open in order that we can support the ambitions of the sector and ensure we can collectively deliver the digital capabilities required to support the vision set out in the Community Pharmacy Contractual Framework (CPCF) for community pharmacy to play an increased role in the delivery of primary care, delivering more services, in safe and efficient ways, for patients .

Working collectively, the NHS Business Services Authority (BSA), NHS Digital (NHSD), the Department of Health and Social Care (DHSC) Pharmacy Team and both NHS England and NHS Improvement (NHSEI) Transformation Directorate and Pharmacy Team, have defined what we believe to be the ‘Top 5’ digital priorities for the community pharmacy sector over the next 22 months. This will take us to April 2024, the end of the current transformative five-year CPCF.

For system suppliers that are supporting the Electronic Prescription Service (EPS):

  1. Development against the Electronic Prescription Service API (next generation). EPS is currently the de-facto mechanism by which primary care prescriptions are sent to dispensers so patients can receive their medication. A range of improvements to the service have been identified and a programme has started to design and develop core changes that will modernise the service, allowing innovation for new capabilities and reducing system development time. A new fully FHIR based service is being developed which will improve the user experience for prescribers, dispensers and patients alike. The work will support a further reduction in paper and provide a modern, flexible EPS. We are working with dispensing system suppliers to support their development and will develop central capability to support the live service during the transition to the new infrastructure. We anticipate readiness engagement with system suppliers to commence in Q4 of 2023. For further information please contact

For system suppliers that are offering or want to offer the system functionality to support the delivery of community pharmacy clinical services as per the current CPCF:

  1. Compliance with the Professional Records Standards Body (PRSB) Community Pharmacy Data Standard to enable information about services provided by community pharmacies to be recorded and transferred in a safe and efficient manner to their GP practice. The standard was first published by PRSB in 2018 and uplifted in 2021 to meet the full requirements of the CPCF. Further information regarding supplier conformance is available from the PRSB. NHSD are preparing the technical specification to develop interoperability between community pharmacy and GP systems and expect it to be available to suppliers by September 2022.
  2. Access to patient care recordsWe are aware that a number of system suppliers have already enabled pharmacy contractor access to patient care records through integration with the Patient Demographic Service (PDS) and 1-click access to the Summary Care Record (SCR).For the duration of the coronavirus (COVID-19) pandemic, contractors had access to SCR additional information to help support clinical decision making. This access is to continue while permanent policy changes, taking into account issues such as patient safety and data security, are being considered.The shared vision for community pharmacy to play an increased role in the delivery of primary care was set out in the 5-year deal. As pharmacy services continue to develop and expand, there is consensus that community pharmacists having the ability to view and contribute to the medical records of patients, where appropriate permissions are given, including but not limited to; access to baseline measurements and pathology results, is necessary to achieve this safely and effectively. Options for additional integration and record access include:
    • GP Connect Access Record. This provides direct access to a defined community pharmacist, enabling them to see an appropriate view of a patient’s GP record either as a read-only document, (as an HTML), or subject to further development, and agreement of standards, pharmacists will be able to retrieve structured information from a patient’s GP practice record, see GP Connect – NHS Digital. Further information will be provided regarding this functionality at the Community Pharmacy IT Group (CPITG) meeting on the 8 June.


    • Shared Care Records (known as ‘ShCR’, ‘Local health and shared care records’, ‘LHCRs’ or simply ‘records’) include information from multi care settings e.g., General practice and secondary care. National ShCR guidance due out in the summer provides the next steps towards the target for wider implementation of shared care records in 2023/202Engagement and development associated with the Bookings and Referrals Standard (BaRS), the strategic interoperability standard for healthcare IT systems. This will enable booking and referral information to be sent between NHS service providers quickly, safely and in a format that is useful to any clinicians. Working with the BaRS programme we are hoping to prioritise the following use cases; NHS 111 and General Practice to pharmacy (22/23) and secondary care to pharmacy (23/24). An initial workshop has been scheduled for Tuesday 12th July from 10am to 1pm and all system supplier leads would be very welcome to attend. For further information please contact
  1. Payment and Data APIs   

The BSA are being commissioned to develop and support application programming interfaces (APIs) for all of the community pharmacy clinical services within the Community Pharmacy Contractual Framework (CPCF). These APIs will support both the payment of service fees along with the provision of additional data to support the future evaluation and commissioning of services. API specifications for COVID and Flu vaccinations, Community Pharmacist Consultation Service (CPCS) and the Smoking Cessation Service (SCS) are already available, and the draft specification for the Discharge Medicines Service (DMS) has just been shared for review. This financial year, the BSA will also develop and issue the API specifications for the Blood Pressure Check Service; the New Medicine Service (NMS) and any future services subject to negotiations. For further information regarding this project please contact

We recognise that this is an incredibly challenging roadmap, and we all want to work with you to ensure this is achievable and will meet the needs of the users, the pharmacy contractors, to provide safe and efficient patient care.

You will have seen that a Prior Information Notice (PIN) was recently issued in relation to CPCF service specific ‘technical toolkits’ that includes references to some or all of the above. Supplier engagement sessions regarding the technical toolkits and feedback opportunities are being scheduled, with further information available from June. In addition, NHSD have also been commissioned to publish a Future Enterprise Architecture document, based on user needs, for community pharmacy covering a number of the foundation services and providing a picture of the longer-term direction of travel. This will be available this summer on the NHSD webpage.

Work is also underway to look into commercial requirements and opportunities that will support both the needs of the sector and system suppliers now and in the future. Further information will be shared in due course. It remains the policy intent that we will continue to support and develop an open supplier market and your views on how we can go about this are always welcome. It is the case that pharmacy contractors, as commercial businesses, cover the costs of their preferred IT solution(s) and have the freedom to choose the supplier that most meets their specific needs.

We are also looking beyond April 2024, working closely with colleagues and stakeholders on the future strategy for community pharmacy and what digital capabilities and requirements MAY be required to support future services. Examples of potential discovery projects include capabilities to support independent prescribing; access to and the recording of pathology and/or phlebotomy tests, additional referral pathways etc. These areas are speculative at this stage, and need to be informed by wider policy developments, such as the Fuller Stocktake and the transition of commissioning to Integrated Care Systems.

We recognise your continued commitment to the community pharmacy sector and the users of your systems, and we share your determination to ensure community pharmacies are able to provide the best possible care within the NHS and have the best IT to be able to do so to support the Community Pharmacy Contractual Framework and beyond.

Our aspirations for this sector remain high and we continue to have an ambitious and challenging roadmap to ensure that pharmacy contractors do have the best IT available to them to support the current 5-year CPCF framework but also the ‘what’s next’.

You will note that we have not mentioned vaccinations within this letter and this is an area where we expect that there may be additional requirements of suppliers providing these services. We are engaging with the vaccination programme and will share more information once this is available.

We trust this letter is received in good faith and look forward to further discussions either via the CPITG or via alternative mechanisms in due course.

Signed on behalf of

NHS England and Improvement (Pharmacy policy team), NHS England and Improvement Transformation Directorate, Department of Health (Pharmacy policy team), NHS Business Services Authority Digital development team and NHS Digital Medicines and PODAC programmes.

IT related to Serious Shortage Protocols (SSPs) and other Drug Tariff reforms

SSPs: SSPs are for use in the event of a serious shortage of a medicine. SSPs give community pharmacies the ability to dispense less, give a different strength or pharmaceutical form, provide an alternative generic product, or provide an alternative product following appropriate discussions with the patient.

The NHS Business Services Authority (NHSBSA) is continuing to identify a significant percentage of SSP claim messages that do not meet the endorsing requirements. That is usually because one or more of the below apply:

  • Invalid or incorrect SSP reference number endorsed – For example SSP 000, SSP (missing reference number), SSP 028 (incorrect number), SSP 05 (two instead of three digits).
  • Incorrect item endorsed.
  • SSP claims for prescribed items without an active SSP.
  • Claims for supplies made in accordance with an expired SSP.

Drug Tariff reforms: DHSC has proposed and consulted on reforms to community pharmacy drug reimbursement and previously published its response. The eight proposals relate to changes to:

  • the discount deduction scale;
  • the way drug prices in non-Part VIIIA are set;
  • the way Category A prices are set;
  • how medicine margin is distributed in Category M drugs;
  • how Category C prices are set for drugs with multiple suppliers;
  • the Drug Tariff in relation to inclusion of non-medicinal products within;
  • the arrangements for reimbursement and procurement of ‘specials’; and
  • the reimbursement of generically prescribed drugs and appliances dispensed as ‘specials’.

System suppliers have fed back that some of these reforms are associated with IT change.

Hormone replacement therapy (HRT): Maria Caulfield, the Conservative MP for Lewes stated that there is an intention for “an annual prescription prepayment certificate (PPC) for HRT items, which is due to be implemented from April 2023. This certificate will allow individuals to access the annual licensed HRT treatments they require for the cost of two single prescription items at £18.70.


Electronic Prescription Service (EPS)

  • NHS Digital EPS and eRD utilisation rate statistics (for the February 2022 dispensing month) are set out on the right.
  • NHS Digital’s EPS team are continuing with their assurance work for EPS prescribing and dispensing systems.​
  • NHS Digital ​EPS (Next Generation work):
  • Discovery and user research taking place around potential for limited prescription tracking for patients using the NHS App.
  • Secondary care system suppliers are developing against the prescribing API, and more suppliers are engaged – both prescribing and dispensing systems​.
  • Development of APIs for dispensing and prescribing system suppliers.
  • Prioritisation of technical developments and potential EPS enhancement continues – considering the value/benefits and technical feasibility.
  • NHS Digital would like to talk to pharmacy team members about their experience using EPS. User feedback is essential to inform future improvements and the next generation of the system. Please could pharmacy EPS users within the group take part and provide views, by signing up at This may involve a short telephone interview.
  • NHSBSA conducted a survey concerning pharmacy teams’ use  of Real Time Exemption Checking (RTEC) during May 2022. The results of this survey will be analysed, and the outcomes will be shared with the CP ITG in due course.
  • PSNC encouraged pharmacy teams to consider whether Smartcards required renewal. If not renewed, Smartcards expire after two years for information governance reasons. When the renewal date for a Smartcard approaches, the member of the pharmacy team will be prompted to renew every time they login. Community pharmacy team members to check their Smartcards are working regularly and renew them well in advance of their expiry date. Doing so early will mean there is more time to resolve any technical or other issues that may occur during the renewal process. Pharmacy team members can renew their card via the Care Identity Service (CIS) online Smartcard software portal. A large number of Smartcards are due to pass their expiry date in June 2022; 140,000 Smartcards are due for renewal on 27th June 2022. If a Smartcard passes its expiry date without renewal, additional steps will be needed to get the Smartcard working again, therefore, it is advised to renew any Smartcards before their expiry date.
  • PSNC encouraged pharmacy teams to consider whether Smartcards required renewal. If not renewed, Smartcards expire after two years for information governance reasons. When the renewal date for a Smartcard approaches, the member of the pharmacy team will be prompted to renew every time they login. Community pharmacy team members to check their Smartcards are working regularly and renew them well in advance of their expiry date. Doing so early will mean there is more time to resolve any technical or other issues that may occur during the renewal process. Pharmacy team members can renew their card via the Care Identity Service (CIS) online Smartcard software portal. A large number of Smartcards were due to pass their expiry date in June 2022; 140,000 Smartcards were due for renewal on 27th June 2022. If a Smartcard passes its expiry date without renewal, additional steps will be needed to get the Smartcard working again, therefore, it is advised to renew any Smartcards before their expiry date.
  • NHS Digital are documenting the benefits of specific enhancements to support future business cases. NHS Digital have produced 0 of EPS NextGen roadmap, and will welcome further CP ITG input during upcoming workshops.
  • The NHS App should receive new messaging capability from December. This will enable discovery work relating to prescription tracking messaging using existing EPS Spine messages, and notifications to patients about EPS status. A CP ITG subgroup will meet with NHS Digital in July 2022 to discuss the proposals.

Real Time Exemption Checking (RTEC)

  • NHSBSA has led the RTEC project since January 2020. The CP ITG and PSNC have been supportive of its continued roll-out. Read more on RTEC and its phases at: RTEC. Feedback from RTEC users (PSL/EMIS/Cegedim/Titan/Lloyds/RxWeb systems) has continued to be positive.
  • The NHSBSA, DWP and the RTEC steering group plan has allowed the expansion of the DWP RTEC functionality to additional pharmacy contractors since the last meeting – from 100 to more than 8,000 sites – a eighty-fold increase. The RTEC team and suppliers have been supporting the ongoing rollout.

Apps, wearables and technologies (incl videocon)


  • The NHS App team are working on further features including:
    • Personal Health Records (PHRs) integration with the NHS App.
    • Notifications and messages direct to the NHS App: a pilot with 7 GP practices was concluded successfully with positive feedback from citizens, GPs and communication service providers. Messages could include reminders for referral appointments or online consultations.
    • NHS account: personalisation. Since April 2022, the project team have given users access to log in to their NHS account direct from the NHS website.
    • Access to GP health records. From late 2022, patients with online accounts such as through the NHS App will be able to read new entries in their health record. This applies to patients whose practices use the TPP and EMIS systems.
  • NHS Digital has said that analysis supports its view that the NHS App is creating an environmental benefit in reducing the number of care journeys to doctors’ surgeries (this was also reported by Management in Practice).
  • NHS App team blogged about developments including progress with the messaging service.

Patient apps and tools

Remote consultations

  • NHSE&I published Remote Consultations Guide for Pharmacy. The group fed comments into the guide’s development. PSNC along with others also supported its development. PSNC has promoted the guidance. Remote consultations have played a critical role during the NHS response to the COVID-19 pandemic. The new guide includes information on:
    • the different types of remote consultation;
    • when these should be considered as an option;
    • how to test and update your processes; and
    • how to conduct remote consultations.


Additional archived quarterly updates

See: CP ITG workstream updates (archive) for older updates in html format. The bulletins (including the most recent one) can also be downloaded in pdf format at the CP ITG webpage.

Get involved

If you have a related query or would like to feed into the CP ITG or share your updates about IT and digital issues then please don’t hesitate to contact one of the group’s organisers, Dan Ah-Thion or or you can also sign-up to join the virtual Community Pharmacy Digital Group which helps inform CP ITG’s work with others. You can be involved as much or as little as you like with CPDG, and can unsubscribe from that email group at any time.



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