Keeping your pharmacy profile information up-to-date

Published on: 11th April 2022 | Updated on: 23rd June 2022

When information about your pharmacy changes, there are multiple digital and other profiles to be updated. Regular updates (or corrections where needed) will help to ensure that others will be able to contact you or visit your pharmacy as needed. This webpage sets out related items.

The pharmacy change of circumstance guide/checklist also sets out actions needed if your pharmacy circumstances change.

Directory of Services (DoS)

Read more at: DoS

Email address

Refer to: pharmacy change of circumstance guide/checklist and the ‘Other portals and systems‘ section of this webpage. Many of your online accounts might be associated with an email address.

See also: Mailing lists.

Location/address

For information about regulatory matters and applications for location change, see: Market entry regulations.

If your address has changed or needs correcting, see also: the change of circumstance guide/checklist because your address may need updating in multiple places.

Mailing lists

If a change occurs to email or postal address, you may need to change your listing on mailing lists.

PSNC email updates include options to ‘unsubscribe’ or ‘update your profile’ at the bottom of each email. See also: PSNC mailing list sign-up. The sign-up option is also found at the bottom of each PSNC webpage.

NHS Profile Manager

Read more at: NHS Profile Manager

NHS website

Read more at: NHS website profiles

NHSmail

See: Updating NHSmail.

You may also update your personal NHSmail profile information where required by logging into the NHSmail portal.

NHS Parent Organisation Code (POC)

Every pharmacy has a POC. If ownership/changes occur or a correction is needed, you may need to request to exeter.helpdesk@nhs.net that the right POC code(s) are set to the pharmac(ies).

The ODS portal enables you to check the POC code portal entry, and which pharmac(ies) are connected to it. If you have more than one pharmacy, you should have at least one POC. See: Checking pharmacies linked to your POC code using ODS portal factsheet.

Read more at: POC.

ODS code

PSNC strongly recommends that pharmacy contractors planning ODS changes work through all of the change of circumstance guide/checklist.

See also: ODS codes.

Opening hours

NHS England is responsible for administering opening hours for pharmacies, which is handled locally by its regional offices. You may be required to notify local NHSE&I or request a change. Rea more at: Opening hours.

See also: NHS website and DoS, both of which set out the opening hours of each pharmacy contractor.

Ownership

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage. The ownership information will need updating in multiple places.

Owner name of pharmacy

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

GPhC list your ownership information including your owner name. The NHS also collates information regarding owner name to assist reporting about pharmacy. For example the NHS ODS portal lists the owner name of each pharmacy organisation. Each pharmacy owner will have at least one NHS Parent Organisation Code (POC) associated with them (find out more at the ‘NHS POC’ section of this webpage).

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage.

Phone number

Your phone number may be stored with multi profiles.

Regulator information
Royal Mail directory

Consider checking / updating the Royal Mail listing, if you notice your pharmacy is not listed, or is listed incorrectly.

Having your address correctly listed within the Royal Mail will minimise the risk that you do not receive post which had been intended for you. Many organisations will treat the Royal Mail directory as the authoritative source for UK business addresses and postcodes.

Smartcards
Trading name of pharmacy

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage.

GPhC list your trading name.

Other portals and systems

Also consider:

Related guidance

If you have queries on this webpage or you require more information, please contact it@psnc.org.uk.

 

Return to the Pharmacy IT hub; Databases & profiles; or IT a-z index

 

 

For more information on this topic please email info@psnc.org.uk

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