Keeping your pharmacy profile information up-to-date

Read more at: DoS

Refer to: pharmacy change of circumstance guide/checklist and the ‘Other portals and systems‘ section of this webpage. Many of your online accounts might be associated with an email address.

See also: Mailing lists.

For information about regulatory matters and applications for location change, see: Market entry regulations.

If your address has changed or needs correcting, see also: the change of circumstance guide/checklist because your address may need updating in multiple places.

If a change occurs to email or postal address, you may need to change your listing on mailing lists.

PSNC email updates include options to ‘unsubscribe’ or ‘update your profile’ at the bottom of each email. See also: PSNC mailing list sign-up. The sign-up option is also found at the bottom of each PSNC webpage.

Read more at: NHS Profile Manager

Read more at: NHS website profiles

See: Updating NHSmail.

You may also update your personal NHSmail profile information where required by logging into the NHSmail portal.

Every pharmacy has a POC. If ownership/changes occur or a correction is needed, you may need to request to exeter.helpdesk@nhs.net that the right POC code(s) are set to the pharmac(ies).

The ODS portal enables you to check the POC code portal entry, and which pharmac(ies) are connected to it. If you have more than one pharmacy, you should have at least one POC. See: Checking pharmacies linked to your POC code using ODS portal factsheet.

Read more at: POC.

PSNC strongly recommends that pharmacy contractors planning ODS changes work through all of the change of circumstance guide/checklist.

See also: ODS codes.

NHS England is responsible for administering opening hours for pharmacies, which is handled locally by its regional offices. You may be required to notify local NHSE&I or request a change. Rea more at: Opening hours.

See also: NHS website and DoS, both of which set out the opening hours of each pharmacy contractor.

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage. The ownership information will need updating in multiple places.

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

GPhC list your ownership information including your owner name. The NHS also collates information regarding owner name to assist reporting about pharmacy. For example the NHS ODS portal lists the owner name of each pharmacy organisation. Each pharmacy owner will have at least one NHS Parent Organisation Code (POC) associated with them (find out more at the ‘NHS POC’ section of this webpage).

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage.

Your phone number may be stored with multi profiles.

Check / update the General Pharmaceutical Council (GPhC) listing, as appropriate.

Consider checking / updating the Royal Mail listing, if you notice your pharmacy is not listed, or is listed incorrectly.

Having your address correctly listed within the Royal Mail will minimise the risk that you do not receive post which had been intended for you. Many organisations will treat the Royal Mail directory as the authoritative source for UK business addresses and postcodes.

See: Updating Smartcards.

For information about regulatory matters and applications for ownership change, see: Market entry regulations.

Refer to: pharmacy change of circumstance guide/checklist and the ‘Regulator information‘, ‘Other portals and systems‘ sections of this webpage.

GPhC list your trading name.

Also consider:

• Data Security and Protection Toolkit (DSPTK) profile
• MYS profile
• ISP profile
• Website/system lists which pharmacy teams access (pdf) – some of which may include information about your pharmacy profile
• Other online directories e.g. Google Business, and Yellow Pages online (Yell.com).

See:

• DoS
• NHS website
• Pharmacy change of circumstance guide/checklist