NHS Profile Manager

Published on: 1st November 2021 | Updated on: 23rd June 2022

NHS Profile Manager is a digital tool which went live in June 2022.

Community pharmacy contractors previously updated two different NHS service information updaters:

  • The NHS website profile editor and
  • Directory of Services (DoS) Profile Updater.

The new NHS Profile Manager replaces the two older information updaters, thereby, preventing contractors from having to input the same information onto two different platforms.

PSNC and the Community Pharmacy IT Group (CPITG), have long requested that the two current NHS service information updaters be merged, and development of the new NHS Profile Manager has been a joint effort between various stakeholders, including, PSNC, NHS Digital and NHS England and NHS Improvement (NHSE&I).

The new profile manager will not only save contractors precious time, but should also be more accurate.

Access the NHS Profile Manager

Using it & video tutorials

NHS Digital has published a series of NHS Profile Manager video tutorials onto YouTube for pharmacy teams to refer to.

NHSmail linked to editing profile

During late 2021 and early 2022, NHS Digital reviewed all of the existing users of the NHS website profile editor and any users who are not using an email address ending with nhs.net received instructions on how to update their login details. This helped all contractors to ensure that they are prepared for the launch of the new NHS Profile Manager in early 2022.


The benefits of the new profile manager tool include:

  • Reduced duplicative data entry by pharmacy teams.
  • Increased accuracy and consistency on the UEC DoS and NHS UK.
  • Reduced risk that information across NHS website and DoS could inadvertently diverge.
  • Improvement in the quality of information being given to 111 Telephony, 111 Online and NHS Service Finder.


Q. When was the NHS Profile Manager released?

The tool went live in June 2022.

Q. How will I login to the new tool?

You will be able to login using your personal NHSmail account and will connect this to the pharmacy’s NHS Profile Manager.

Q. Will I be able to use the new tool if I do not have a personal NHSmail account?


Q. I do not yet have a personal NHSmail account (linked to the pharmacy shared NHSmail box) and would like to set this up, how can I do so?

See the ‘NHSmail personal accounts: creation and linking’ section of PSNC’s NHSmail webpage.

Q. Will larger pharmacy organisations be able to continue the mass-updating process?

Yes, the new tool will include Application Programming Interface (API) compatibility and larger pharmacy organisations will be able to continue updating via that route but some changes to the process may be added.

Q. In the event I must update the services or facilities modules, how can this be done?

Most contractors will not need to update these modules frequently. The NHS Profiler Manager project team are working to add services and facilities modules to the NHS Profiler Manager in the near future. In the event that you need to update the services / facilities information in the interim (for example you are a pharmacy which has just opened), you should raise a ticket with the NHS website service helpdesk which operates Monday to Friday between 8am to 5pm.

Q. How many people from my pharmacy can use NHS Profile Manager?

Anybody with NHSmail can access the NHS Profile Manager.  Up to ten staff members can sign-up to get access to personal NHSmail (see the ‘NHSmail personal accounts: creation and linking’ section of PSNC’s NHSmail webpage.). The NHS Profile Manager features a ‘login with NHSmail’ option for ease of sign-up. It is recommended that muti persons can access the NHS Profile Manager for each contractor.

Related guidance


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For more information on this topic please email it@psnc.org.uk

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