Get involved with IT

Published on: 26th January 2017 | Updated on: 10th June 2022

PSNC works with the other national pharmacy bodies and NHS bodies to support pharmacy contractors to make the best use of current and future pharmacy technologies to maximise patient benefit. Contractors and their teams that want to help improve community pharmacy IT can engage in the following ways:

Events list (virtual and face-to-face)

Events which will include a focus on healthcare IT are listed further below. Community Pharmacy IT Group meets for its main meetings each quarter and papers and information is at the Community Pharmacy IT Group webpage.

Recent events

(One-off and annual events are highlighted gold. Also see: webinars/events), FutureNHS events (promoted to FutureNHS members), Kings Fund events and NHS Digital events, NHS Transformation Directorate  events.

To have an event added here or for a list of past events, please contact

Consultation & pilot opportunities

Feedback / take part



Look-out for other  IT survey opportunities including those highlighted for those pharmacy team members that join Community Pharmacy Digital email Group (CPDG) or for those that are signed up to the PSNC newsletter.


Social media

Consider use of social media to discuss community pharmacy IT matters. PSNC has a Guide to pharmacy social media use.

Training & devlopment

Learn more about pharmacy IT by viewing our information on pharmacy IT policies and structures, considering further digital training and exploring our IT hub page.

New: CPCF Technical Toolkits

NHSE&I commissioned work to develop technical toolkits. Community Pharmacy IT Group is collating feedback from its participants and from others.

If you wish to comment please send initial comments to by end of 16th June 2022.

Technical Toolkit for Service Draft files for download (PowerPoint file)
Blood Pressure Check Blood Pressure Check
Contraception Contraception Management
DMS Discharge Medicines Service
New Medicine Service (NMS) NMS
Smoking cessation Smoking Cessation


New: Digital Health Summer Schools - event on 14th–15th July

Digital Health Summer Schools 14th–15th July 2022. An application process to apply for a bursary to attend for free and receive access to a mentoring programme will be open until Friday 27 May, 11:59pm. This is open to both those nominating themselves and those nominating others. The bursary is intended to enable more pharmacists, technicians and others within the sector being able to attend. More info here.

New: ID checks for Smartcards digitised - feed back

NHS Digital are exploring launching a new service that could do away with the need for face-to-face identity checks for anyone needing a new smartcard. The new service could go one step beyond the existing Covid workaround [linked to COVID specific legislation] that involves a video call  (e.g. MS Teams). Whilst that may be more convenient and greener than the original process

The new system is hoped to maintain a high authentication level and have the added benefit of enabling staff to register themselves wherever and whenever is most convenient for them.

The new service may essentially involve two steps:

  1. Being sent a secure link to a webpage where basic details can be input; and
  2. Being sent a link to an app that could allow you to show documents and be photographed.

These represent the same document checks as the current standard service.

Applying using this new method could run in parallel with the existing registration service, since not everyone has a smartphone or is comfortable using one.

The new service would not be restricted to pharmacy, it would run out across the entire NHS. Given that anyone requiring access to patient records will have to go through this process there are huge savings to be made from streamlining it.

NHS Digital are performing discovery work and want to know of pharmacy team feedback.

Please contact if you can take part. You’ll be able to take part with a shot phone interview which will help to ensure NHS Digital are taking into account extra community pharmacy user input.

The discovery team would be interested to speak with a mixture of pharmacy team members including locums, regular staff and head office staff.

New: Learning networks - feed back

NHS Transformation Directorate are exploring what an effective learning network to support digital services should look like for the Community Pharmacy sector.


  1. What would a successful learning network look like for you?
  2. What gaps currently exist in sharing learning and best practice between different Pharmacy stakeholders?
  3. What are the disadvantages with learning networks?
  4. What sort of topics would you like to discuss in a network like this?
  5. What would make the learning network as engaging as possible for you?
  6. How can we ensure a learning network is sustainable?

If you would like to feed in about these please email PSNC may link yoy to the project team.

PSNC and CP ITG are also directly feeding into NHS Transformation Directorate.

New: PRSB core info standards (health records use) - event & survey

PRSB workshops about information standards for ‘PODAC’ (Pharmacy, Optometry, Dentistry, Ambulance and Community services). We’d encourage you to attend. You’re encouraged to register for this free event.

You’re also encouraged to submit a response on the associated Survey about use of records within healthcare orgs. There are only 9 questions and ithe survey can be done in around 5 minutes.

New: Virtual Visits (for NHSmail users) - piloting

NHS Digital and PSNC is inviting community pharmacy contractors to take part in research trialling the new NHSmail Virtual Visits appointment booking and remote consultation platform.

Pharmacy teams taking part in the pilot, will be able to use the Virtual Visits tool to experiment with booking and carrying out face to face and/or virtual patient consultations. The tool works in conjunction with NHSmail Microsoft Teams and the Microsoft Booking platform.

Prerequisites for community pharmacy team members taking part in the pilot are:

  • an active personal NHSmail account;
  • access to the pharmacy’s shared NHSmail inbox;
  • Microsoft Teams installed on a computer or tablet;
  • a computer or device with a webcam.

This research will help support the development of this tool, ensuring that it is as easy to use as possible for pharmacy teams. If you would like to get involved with this research, we recommend that you register your interest as soon as possible.

Please complete this short web form to register interest to pilot and use Virtual Visits. Your information will be shared with the project team so that you can be contacted if you are selected. This round of piloting will start from mid-June 2022.

If you want to learn more before registering your interest, please email with ‘Virtual Visits pilot’ in the email subject title.

Read more: NHSmail and Pharmacy video conferencing.

Read more about: NHSmail and Pharmacy video conferencing.


Further info

If you have queries on this webpage or can please share best IT practices please contact or use the IT feedback form. And join the Community Pharmacy Digital email Group (CPDG)



Go the the IT webpage: CPDG

Return to the Pharmacy IT hub or IT a-z index

For more information on this topic please email

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