Serious Shortage Protocols (SSPs)

To ensure correct payments (fees and reimbursement) are made for any supplies made against an SSP, community pharmacy contractors are required to endorse the paper prescription, or the electronic prescription (where the prescription is issued using the Electronic Prescription Service (EPS)) with the following information:

• SSP [followed by the three-digit reference number applicable to the SSP] – to indicate that the supply was made in accordance with an SSP;
• Details of product supplied in accordance with the SSP (drug name, quantity, strength, formulation, supplier name or brand)*;
• Quantity supplied*;
• Pack size – best practice where multiple pack sizes are available; and
• Invoice price – only if NHSBSA has no list-price available on dm+d.

*The drug details and quantity supplied and endorsed will depend on the relevant SSP.

In most cases, SSP endorsements for specific SSPs are shorter.

 

In addition, to support pharmacy teams, PSNC has also put together some helpful reminders and top tips on the correct SSP endorsement and submission requirements.

Top tips:

• Always double check that endorsements reflect the requirements outlined in the supporting guidance published for each SSP on the dedicated page of the NHSBSA’s website.
• Check whether your PMR system enables complete and correct SSP endorsements (please contact your system supplier if you are unsure of how to apply endorsements correctly). If you have suggestions about how system usability and functionality could be improved, feed these back to your PMR supplier.
• When endorsing using EPS, select the SSP endorsement on your system and input the correct three-digit reference number for example, SSP 019. Remember to insert the leading zero in the three-digit reference number.
• In addition, endorse the SSP product dispensed including the quantity.
• Ensure your endorsements are accurate and clear – NHSBSA processing staff must be able to determine what has been supplied.
• SSP claims submitted using EPS tokens are no longer permitted.
• If your PMR system does not allow endorsement of multiple products (e.g. inhaler and spacer) against a single prescribed item, contractors should endorse the alternative inhaler supplied along with the correct SSP endorsement. For the spacer device, the contractor would select the ‘NCSO’ endorsement and enter the brand/type of spacer supplied in the text.
• If a additional product cannot be added to endorsement this will not be reimbursed. If your PMR system functionality does not support correct endorsement requirements, the patient should be referred back to their prescriber to obtain a new prescription.
• No prescription charge is payable if a patient receives a smaller quantity of the medicine than the quantity originally ordered on the prescription if it was supplied in accordance with a SSP for a reduced quantity.
• If a patient normally pays for their prescriptions, the paid status should be selected even though no charge is taken for the three months’ worth of HRT medicine supplied in accordance with the SSP.  Once submitted for payment, the NHSBSA will recognise the SSP endorsement and process the prescription as a no-charge item i.e. no prescription charges will be deducted by the NHSBSA.
• NHSBSA will continue to apply charge deductions for any other chargeable items dispensed on the same prescription form with mixed items.
• If patient is exempt from prescription charges, the correct exemption reason should be selected.
• If any claims for SSPs have been endorsed incorrectly and before a claim is submitted for payment, where PMR systems allow, contractors may be able to retrieve any submitted EPS dispense notification messages by using the claim amend functionality.
• SSPs cannot be supplied past the period of SSP validity. Any other items on the prescription (such as an owing) can continue to be dispensed as usual but must be submitted for payment within three months of expiry of the SSP.

When supplying in accordance with these SSPs, contractors should refer to the updated endorsement guidance for each SSP available on NHSBSA’s SSP page.

PSNC’s support guidance to endorsing SSPs, click here.

NHSBSA’s support guidance to endorsing SSPs, click here.

To ensure correct reimbursement, pharmacy teams should ensure that all Electronic Reimbursement Endorsement Messages (EREMs) or EPS claim notification messages and/or paper FP10 forms with SSP claims are submitted to NHSBSA in a timely manner.

If SSP claims are submitted electronically, the Dispense Notification (DN) message should be submitted during the period of SSP validity. Pharmacy teams should take into account the EPS 5 day window and EPS submission timing when sending the EREMs i.e. submit claim message no later than the 5th of the month following supply. Any paper prescriptions with SSP claims must be placed in a red separator and dispatched to the relevant division of the NHSBSA by the 5th of the month following that in which supply was made.

If submitting your claim using the EPS dispensing tokens, you must ensure your electronic reimbursement message is marked ‘ND’ or ‘Not Dispensed’

Submission of prescriptions containing both SSP(s) and non-SSP(s)

Contractors have to submit claims for SSPs in the usual manner, i.e. by the 5th of the month following that in which supply was made . However, any prescriptions with mixed (SSP and non-SSP items) may be claimed up to three months after the SSP expires to help deal with claims for any owings on the prescription. Using the example of SSP 009 which expired 17 May 2021, the final cut-off for submission to be reimbursed for this SSP would be with your July bundle (submitted by the 5th of August).

Please note that SSPs cannot be supplied past the period of SSP validity. Any other items on the prescription (such as an owing) can continue to be dispensed as usual but must be submitted for payment within three months of expiry of the SSP.

Declaration of monthly SSP claims using the FP34C form on MYS

• There is a separate declaration of monthly SSP claims on the digital FP34C submission form via the Manage Your Service (MYS) portal.
• Here, contractors should endorse the number of SSP claims made each month and not the number of items supplied in accordance with the SSPs.
• The number of items supplied in accordance with SSPs are to be declared along with the usual item totals.
• Please note that the NHSBSA will not be using the SSP declaration made on the FP34Cs for reimbursement purposes. Instead the SSP declaration is to provide the NHSBSA with an indication that SSP claim(s) are expected in that month.
• The SSP declaration is to support contractors when reconciling the number of SSP fees on their payment schedules against the number of SSP claims declared on the FP34C.

All paper FP10 forms should be placed in the front of the red separator for the end-of-month submission bundle

• Always double check that endorsements reflect the requirements outlined in the supporting guidance published for each SSP on the dedicated page of the NHSBSA’s website.
• Check whether your PMR system enables complete and correct SSP endorsements (please contact your system supplier if you are unsure of how to apply endorsements correctly). If you have suggestions about how system usability and functionality could be improved, feed these back to your PMR supplier.
• When endorsing an SSP for a reduced quantity in line with an SSP ensure you endorse the SSP product dispensed and the reduced quantity supplied.
• When endorsing an SSP for a substitution with a specific alternative product in line with an SSP ensure you endorse the specific alternative product dispensed and the quantity supplied.
• When endorsing an SSP for a reduced quantity and substitution in line with an SSP ensure you endorse the specific alternative product dispensed and the reduced quantity supplied.
• When endorsing an SSP for a substitution or a reduced quantity and substitution where a specific alternative brand has been dispensed contractors must endorse the brand supplied to ensure correct reimbursement. If a specific brand is supplied but the corresponding generic name is endorsed on the prescription, reimbursement would be in accordance with the price listed in Part VIIIA of the Drug Tariff which may result in underpayment.
• For SSPs involving substitution from gel/spray to patch formulation, or from Ovestin cream to Estriol 0.1% cream, there should not be a need to mark the prescribed product as ND (Not Dispensed). Please speak to your system supplier if you are unable to select and endorse a different product to what was originally prescribed.
• Ensure your endorsements are accurate and clear – NHSBSA processing staff must be able to determine what has been supplied.
• SSP claims submitted using EPS tokens are no longer permitted.
• No prescription charge is payable if a patient receives a smaller quantity of the medicine than the quantity originally ordered on the prescription if it was supplied in accordance with a SSP for a reduced quantity. Prescription charges apply as usual for supplies made in accordance with SSPs permitting substitution only (without quantity restriction).
• If a patient normally pays for their prescriptions, the paid status should be selected even though no charge is taken for the three months’ worth of HRT medicine supplied in accordance with the SSP.  Once submitted for payment, the NHSBSA will recognise the SSP endorsement and process the prescription as a no-charge item i.e. no prescription charges will be deducted by the NHSBSA.
• NHSBSA will continue to apply charge deductions for any other chargeable items dispensed on the same prescription form with mixed items (affected HRT medicine prescribed with other items).
• If patient is exempt from prescription charges, the correct exemption reason should be selected.
• If any claims for SSPs have been endorsed incorrectly and before a claim is submitted for payment, where PMR systems allow, contractors may be able to retrieve any submitted EPS dispense notification messages by using the claim amend functionality.
• SSPs cannot be supplied past the period of SSP validity. Any other items on the prescription (such as an owing) can continue to be dispensed as usual but must be submitted for payment within three months of expiry of the SSP.

• There is a separate declaration of monthly SSP claims on the digital FP34C submission form via the Manage Your Service (MYS) portal.
• Here, contractors should endorse the number of SSP claims made each month and not the number of items supplied in accordance with the SSPs.
• The number of items supplied in accordance with SSPs are to be declared along with the usual item totals.
• Please note that the NHSBSA will not be using the SSP declaration made on the FP34Cs for reimbursement purposes. Instead the SSP declaration is to provide the NHSBSA with an indication that SSP claim(s) are expected in that month.
• The SSP declaration is to support contractors when reconciling the number of SSP fees on their payment schedules against the number of SSP claims declared on the FP34C.

Q. How will pharmacies receive information on updates to SSPs?

A. Pharmacy teams will be notified of any new SSPs or changes to an existing SSP via NHSmail, the NHS Business Services Authority (NHSBSA) website, via the PSNC newsletters, the latest news section of our website and you can also check the PSNC Live SSPs page.

Q. When may supply in accordance with an SSP be refused?

A. Contractors may refuse to supply an alternative product or quantity in accordance with the SSP, if the supervising pharmacist considers that supply of the different or alternative product or quantity is unreasonable or inappropriate. Contractors must refuse to supply an alternative product or quantity in accordance with the SSP, if such a supply has already been made in accordance with the presented prescription.

Q. Do the SSPs for apply to private prescriptions?

A. Yes. The scope of the SSPs applies to valid prescriptions that meets the requirements of the Human Medicine Regulations 2012, so it would cover both NHS and private prescriptions, unless where it stated otherwise on the SSP itself.

Q. Do patients have to consent/agree to SSP supplies?

A. Yes, patient consent/agreement is required for supply of an alternative product or quantity in accordance with an SSP.

Q. Do patients pay prescription charges for SSP supplies?

A. Generally, prescription charges are payable for the supply of alternative products in accordance with SSPs, if they were payable for supply under the original prescription. The exception to this is that no prescription charge is payable if the patient is supplied with a smaller quantity of drug or fewer appliances than originally prescribed. This exception was proposed by PSNC and accepted by DHSC Ministers in order that patients that pay the prescription charge are not disadvantaged by the use of an SSP.

Q. Do prescription charges apply for quantity restriction SSPs?

A. No prescription charge is payable if a patient receives a smaller quantity of the medicine than the quantity originally ordered on the prescription if it was supplied in accordance with an SSP for reduced quantity.

If patient is exempt from prescription charges, the correct exemption reason should be selected.

If a patient normally pays for their prescriptions, the paid status should be selected even though no charge is taken.  Once submitted for payment, the NHSBSA will recognise the SSP endorsement and process the prescription as a no-charge item i.e. no prescription charges will be deducted by the NHSBSA.

NHSBSA will continue to apply charge deductions for any other chargeable items dispensed on the same prescription form with mixed items.

Q. If the prescribed item cannot be obtained after the expiry of an SSP, can I continue to make supplies of the alternative(s) specified in the expired SSP until stock of the prescribed item becomes available?

A. No. Once an SSP has expired/been withdrawn it is no longer valid for use and you must dispense in accordance with the prescription. If the prescribed item remains unavailable, the patient should be referred back to the prescriber for an alternative.

Q. Do the other provisions of the terms of service apply to SSP supplies?

A. Yes. SSPs are now part of the Essential Dispensing Service, part of Schedule 4 of the NHS Pharmaceutical Regulations and, broadly, the terms of service apply; including, for example, that contractors must provide appropriate advice as required and maintain appropriate records.

Specific amendments in the NHS (Amendments Relating to Serious Shortage Protocols) Regulations 2019, to ensure the terms of service are relevant to SSPs, include:

• Measuring and fitting for appliances (Reg. 8 (4))
• Relevant standards and formula (Reg. 8 (5))
• Original pack dispensing (Reg. 8 (10))
• Suitable containers (Reg. 8 (15))
• Alternative to referral for an appliance (Reg. 10 (2)(b)

Q. When endorsing a prescription for an SSP, does the SSP number need to be included?

A. Yes. When endorsing using EPS, select the SSP endorsement on your system and input the correct three-digit reference number. If present, remember to insert the leading zero in the three-digit reference number for example SSP022.

Q. When endorsing a prescription for an SSP do I have to endorse the pack size?

A. Pharmacy teams should endorse the prescription or token in line with the endorsement requirements specified in the protocol which may indicate whether a pack size endorsement is required.

Q. What are the correct requirements for SSP endorsements? 

A. Pharmacy teams are advised to refer to the individual protocol for specific endorsement requirements. Pharmacy teams are required to endorse the prescription with ‘SSP’ to indicate that a supply was made in accordance with an SSP. The use of the SSP endorsement will indicate to the NHSBSA that an SSP was used, i.e. that the originally prescribed product was not dispensed by the pharmacy and a different quantity or product was supplied in accordance with an SSP.

To ensure correct payments (fees and reimbursement) for products supplied under an SSP, pharmacy teams are generally required to endorse the following information on the paper prescription or where issued using EPS, using either the original electronic prescription or its associated dispensing token (as outlined in Part II of the Drug Tariff):   

•    SSP (followed by the three-digit reference number applicable to the SSP) – to indicate that the supply was made in accordance with an SSP; 
•    Details of product supplied in accordance with the SSP (drug name, quantity, strength, formulation, supplier name or brand) *; 
•    Quantity supplied*; 
•    Pack size – best practice where multiple pack sizes are available; and 
•    Invoice price – only if NHSBSA has no list price available on dm+d. 

 * The drug details and quantity supplied and endorsed will depend on the specific SSP.  

Q.I have received a prescription for ‘Drug X’ 28 tablets. I only have 14 tablets in stock, however, there is a valid SSP in place for ‘Drug X’ allowing substitution of tablets to capsules. Can I dispense the 14 tablets of ‘Drug X’ that I have in stock and use the SSP to supply the remaining balance as capsules?

A. No. Should you wish to use the stock you currently have on your shelf you should dispense the prescription as per usual processes, clearly endorsing the quantity to show that 14 tablets only were dispensed. Alternatively you can consider supply of the capsules in accordance with the SSP for ‘Drug X’ .

Q. I have a prescription for two items; one item covered by an active SSP and the other for a non-SSP item. The item covered by SSP is supplied within the period of SSP validity but the non-SSP item is only part-dispensed with an owing for the patient. The balance of the non-SSP item is not dispensed to the patient until after the expiry of the SSP. Will I be reimbursed for an SSP if the prescription is submitted for payment after the SSP expiry date?

A. Pharmacy teams have to submit their claim for the SSPs in the usual manner, i.e. by the 5th of the month following that in which supply was made. However, any prescriptions with mixed (SSP and non-SSP items) may be claimed up to three months after the SSP expires to help deal with claims for any owings on the prescription. Using the example of SSP01 which expired 25 October, the final cut-off for submission to be reimbursed for this SSP would be with your December bundle (submitted by the 5th of January). 

Please note that SSPs cannot be supplied past the period of SSP validity. Any other items on the prescription (such as an owing) can continue to be dispensed as usual but must be submitted for payment within three months of expiry of the SSP. 

Q. How can I ensure that the paper prescriptions with SSP claims are seen by an exception handler at NHSBSA?

A. All paper prescriptions and tokens which SSP claims must be placed in the red-separator on top of the bundle before submitting to the NHSBSA in the usual way.   

Q. If a prescription or token with an SSP claim is not endorsed with a formulation, quantity or strength, would the prescription (or a copy of) be returned to the contractor for clarification? 

 A. Where insufficient information is available to enable the NHSBSA to process an SSP claim, the prescription or token shall be returned to the contractor to endorse the prescription form (or copy of the original form) with the information requested. Returned prescriptions shall be priced using the Drug Tariff relevant to the month in which the prescription form (or copy) is returned to the NHSBSA. If the initials ‘SSP’ are missing on any SSP claim, the prescription or token will not be returned to the contractor and any reimbursement will be based on the original prescribed order.  

Q. I have submitted a prescription with an SSP claim to NHSBSA but omitted the endorsement of ‘SSP’; will NHSBSA return the prescription to us for clarification?

A. No. To be reimbursed for supplies made against an SSP, the endorsement ‘SSP’ must be present. Failure to endorse ‘SSP’ would result in the prescription being reimbursed based on the original prescribed order. 

Q. How will payments for SSPs claimed appear on my Schedule of Payments?

A. The Schedule of Payment will include two single lines – one for total VAT and other for fees (if applicable).

Q. Do the SSPs for HRT apply to cross-border prescriptions?

A. Yes. Patients from England, Scotland, Wales or Northern Ireland who present their prescriptions for either Premique® Low Dose 0.3mg/1.5mg modified-release tablet, Ovestin® 1mg cream, Oestrogel® Pump-Pack 0.06% gel, Lenzetto® 1.53mg/dose transdermal spray or Sandrena® 0.5mg and 1mg gel sachets are eligible to receive supply under the terms of the specific appropriate SSP.

Q. Do patients have to consent/agree to SSP supplies?

A. Yes, patient consent/agreement is required for supply of an alternative product and/or quantity in accordance with an SSP.

Q. Do the SSPs for HRT apply to private prescriptions?

A. Yes. The scope of the SSPs for HRT applies to valid prescriptions that meets the requirements of the Human Medicine Regulations 2012, so it would cover both NHS and private prescriptions, unless where it stated otherwise on the SSP itself.

Quantity restriction SSPs

Q. Will prescription charges apply for quantity restriction SSPs?

A. No prescription charge is payable if a patient receives a smaller quantity of the medicine than the quantity originally ordered on the prescription if it was supplied in accordance with an SSP for reduced quantity.

If patient is exempt from prescription charges, the correct exemption reason should be selected.

If a patient normally pays for their prescriptions, the paid status should be selected even though no charge is taken for the three months’ worth of HRT medicine supplied in accordance with the SSP.  Once submitted for payment, the NHSBSA will recognise the SSP endorsement and process the prescription as a no-charge item i.e. no prescription charges will be deducted by the NHSBSA.
NHSBSA will continue to apply charge deductions for any other chargeable items dispensed on the same prescription form with mixed items (affected HRT medicine prescribed with other items).

Q. How would pharmacists determine a three-month supply?

A. Where it is not clear from the prescription what constitutes a three-month supply, the pharmacist will need to discuss with the patient and use their professional judgment.

Q. If the prescription states less than three months’ supply should be dispensed does it fall within scope of a quantity restriction SSP?

A. No. If the prescription states that either three months’ supply or less is to be supplied to the patient, this would not fall within scope of a quantity restriction SSP. The pharmacist should dispense the medication in accordance with the prescription.

Substitution SSPs

Q. Will prescription charges apply for substitution SSPs?

A. Yes, for prescriptions with a quantity less than three-months, patients who are not exempt from prescription charges would continue to pay for this as usual.

Q. Can pharmacists supply more than three months’ supply for a substitution SSP?

A. No, in accordance with the substitution SSPs, pharmacists will only be able to dispense the substituted product when the prescribed duration of treatment is three months’ or less.

Q. Is there any difference between the substituted products recommended?

A. Yes. Pharmacists should be mindful of the different dosing regimens of the substituted products specified on the supporting guidance. For example, whether the patches are administered once or twice weekly.

Pharmacists should use their professional judgement to select the appropriate substitution on the basis of the brands available to them.

Q. How will I be reimbursed when supplying a substitution with a specific alternative product in line with an SSP?

A. Reimbursement will be for the the medicine supplied in accordance with an SSP, not the originally prescribed medicine.

Where a specific alternative brand has been dispensed contractors must endorse the brand supplied to ensure correct reimbursement. If a specific brand is supplied but the corresponding generic name is endorsed on the prescription, reimbursement would be in accordance with the price listed in Part VIIIA of the Drug Tariff which may result in underpayment.

Substitution AND quantity restriction SSPs

Q. Will prescription charges apply for substitution and quantity restriction SSPs?

A. No prescription charge is payable if a patient receives a smaller quantity of the medicine than the quantity originally ordered on the prescription if it was supplied in accordance with an SSP for reduced quantity.

If patient is exempt from prescription charges, the correct exemption reason should be selected.

If a patient normally pays for their prescriptions, the paid status should be selected even though no charge is taken for the three months’ worth of HRT medicine supplied in accordance with the SSP.  Once submitted for payment, the NHSBSA will recognise the SSP endorsement and process the prescription as a no-charge item i.e. no prescription charges will be deducted by the NHSBSA.
NHSBSA will continue to apply charge deductions for any other chargeable items dispensed on the same prescription form with mixed items (affected HRT medicine prescribed with other items).

Q. Is there any difference between the substituted products recommended?

A. Yes. Pharmacists should be mindful of the different dosing regimens of the substituted products specified on the supporting guidance. For example, whether the patches are administered once or twice weekly.

Pharmacists should use their professional judgement to select the appropriate substitution on the basis of the brands available to them.

Q. How would pharmacists determine a three-month supply?

A. Where it is not clear from the prescription what constitutes a three-month supply, the pharmacist will need to discuss with the patient and use their professional judgment.

Q. If the prescription states less than three months’ supply should be dispensed does it fall within scope of a substitution and quantity restriction SSP?

A. No. If the prescription states that either three months’ supply or less is to be supplied to the patient, this would not fall within scope of a substitution and quantity restriction SSP. The pharmacist should dispense the medication in accordance with the prescription.

Q. How will I be reimbursed when supplying a substitution with a specific alternative product in line with an SSP?

A. Reimbursement will be for the the medicine supplied in accordance with an SSP, not the originally prescribed medicine.

Where a specific alternative brand has been dispensed contractors must endorse the brand supplied to ensure correct reimbursement. If a specific brand is supplied but the corresponding generic name is endorsed on the prescription, reimbursement would be in accordance with the price listed in Part VIIIA of the Drug Tariff which may result in underpayment.

PSNC Briefing 011/21: Serious Shortage Protocols (SSPs) updated endorsing guidance

PSNC Briefing 023/19: Serious Shortage Protocols – A guide for community pharmacy teams

PSNC SSP FAQs

NHSBSA Serious Shortage Protocols Operational Guidance

NHSBSA Serious Shortage Protocols Questions & Answers

If and when an SSP is revoked/expired, it will be removed from the live table above and instead placed below for historical reference.

SSP	Date expired	Supporting Information
SSP021 Premique® low dose 0.3mg/1.5mg modified-release tablets – restriction	29 July 2022	SSP021 guide
SSP017: Lipitor® 20mg chewable tablets	5 April 2022	SSP017 guide
SSP014: Salazopyrin® EN-Tabs 500mg	1 April 2022	SSP014 guide
SSP018: Salazopyrin® 500mg tablets	25 March 2022	SSP018 guide
SSP016: Lipitor® 10mg chewable tablets	18 March 2022	SSP016 guide
SSP015: Paracetamol 120mg & 240mg suppositories	04 March 2022	SSP015 guide
SSP013: Lipitor® 20mg chewable tablets	12th January 2022	SSP013 guide
SSP007: Fluoxetine 30mg capsules	28th July 2021	SSP007 guide
SSP012: Estradot® 75 microgram patches	11th June 2021	SSP012 guide
SSP009: Fluoxetine 40mg capsules	17th May 2021	SSP009 guide
SSP011: Competact® 15mg/850mg tablets	14th May 2021	SSP011 guide
SSP010: Levothyroxine 12.5mcg tablets	1st April 2021	SSP010 guide
SSP08: Salazopyrin® EN-Tabs 500mg	8th March 2021	SSP008 guide
SSP06: Fluoxetine 40mg capsules	2nd October 2020	SSP06 guide
SSP04: Haloperidol 500mcg capsules (Serenace®)	23rd March 2020	SSP04 guide
SSP02: Fluoxetine 30mg capsules	18th December 2019	SSP02 guide
SSP03: Fluoxetine 40mg capsules	20th November 2019	SSP03 guide
SSP01: Fluoxetine 10mg capsules	25th October 2019	SSP01 guide