Working with GPs on EPS R2 issues

Working with GPs on EPS R2 issues

One of the key lessons has been that good communication and understanding between GP practices and pharmacy teams is essential to ensure smooth introduction and running of EPS.

In some areas, immediately following deployment, pharmacy teams and local GP practice:

  • identified named contacts for dealing with queries and ensuring regular two way communication; and then
  • booked a series of weekly 10 minute catch-up meetings to review problems that have arisen in the previous 7-days (via face-to-face meetings or pre-booked telephone calls).

Of course pharmacy teams will dispense prescriptions from multiple GP Practices and this can be considered when planning a local engagement strategy.

Another approach tried is the exchange of updated SOPs relating to key processes such as repeat prescription ordering. There is scope for LPCs and LMCs to work jointly to facilitate local dialogue, for example arranging an event for GP Practices and pharmacies in the locality to meet jointly.

GP-Pharmacy engagement checklists

Use the checklists below to ensure GPs and pharmacies know how to work with each other

(for example how to work if there is internet failure at the pharmacy, and how to deal with patients on a mixture of paper and electronic)

Previous NHS Digital checklists from 2012 are listed below:

These were developed with input from GPs and pharmacists that have recently deployed the service, which has been designed to support local inter-professional discussions before, during and after go-live.

Related resources

Working with GPs on other issues

GPs going EPS live



Return to the IT section: EPS home

Return to the IT section: EPS: preparing and refining

Return to the IT section: Business continuity (EPS/IT)

Return to the Pharmacy IT hub page

Latest Dispensing and Supply news

View more Dispensing and Supply news >