EPS dispensing notifications and reimbursement claim

EPS dispensing notifications and reimbursement claim

QUICK LINKS

EPS Main page
Dispensing in EPS main page
Legality and Scope
Retrieving Electronic Prescriptions
Tokens: Prescription & Dispensing
Supplementary Clinical Information
Medicines Assembly
Accuracy Check
FAQs

For information regarding Dispensing Notifications and Reimbursement Claims see:

-Returning prescriptions to the Spine (before dispense message is sent only)
-Sending dispense message;

-Recalling a dispense message;
-Sending claim message;
-Recalling/amending a prescription after it has been sent to the Pricing Authority; and
-Acknowledgement messages that EPS prescription messages were sent to Spine.

 

FAQs

Q. I have received an electronic prescription but only two of the four items requested are in stock. Can I dispense the items in stock and push the electronic prescription back to the Spine for the patient to get the other two items dispensed at another EPS R2 enabled pharmacy?
A. No, it is not possible to split the dispensing of items on an electronic prescription form between different pharmacies. This is the same as the arrangements for paper prescriptions. If the patient requires all medicines urgently and is not willing to accept an owing note, an option is to return the electronic prescription to the Spine and provide the patient with a dispensing token so that their electronic prescription can be accessed at another EPS R2 enabled pharmacy.

Q. I have received an electronic prescription from the prescriber and the dosage instructions are not clear, can I manually amend this so that the dispensing label carries the correct instructions?
A. Yes. Pharmacy system suppliers may design their systems differently but will have the flexibility to allow the dosage instructions to be amended and corrected as necessary by pharmacy staff.

Q. In EPS Release 2, will a prescriber be able to cancel a prescription that has already been dispensed by a pharmacist?
A. Release 2 of the Electronic Prescription Service will support the cancellation of electronic prescriptions.

It will not be possible for a prescription to be electronically cancelled by a prescriber, where it has the following status: ‘With Dispenser’, ‘With Dispenser – Active’, ‘Dispensed’ or ‘Claimed’. Where a prescription cannot be electronically cancelled, a prescriber can follow manual processes, as now, and call the pharmacist to explain that there is a problem with the prescription. To facilitate this, the prescribing system will provide information to the prescriber on which dispensing site has pulled down the prescription.

Q. In my EPS Release 1 enabled system, the system presents me with the quantity and unit of measure prescribed and asks me to confirm, amend or re-key this information. This is laborious. Will I continue to have to do this in Release 2?
A. No, pharmacists shouldn’t be required to continue to do this in Release 2. To resolve this problem, systems suppliers have been asked to comply with certain standards in the way the quantity of medication and units of measure are expressed in systems. The way systems express this information will be assessed as part of the common assurance process.

Q. I have pulled-down a nominated prescription but do not have the item in stock. The patient wishes to change their nomination settings anyway to a neighbouring pharmacy. If I push the prescription back to the spine and change the nomination settings – will my neighbouring pharmacy be able to access the electronic NHS prescription?
A. No, when the prescription is returned to the spine it will no longer be flagged as a nominated prescription therefore the prescription ID is required by the other pharmacy to pull the prescription down. A dispensing token should be printed for the patient to take to the other pharmacy.



Latest Dispensing and Supply news

View more Dispensing and Supply news >