LiveWell Dorset Health Improvement Hub


Following a competitive tender process, Public Health Dorset has appointed Optum, a leading health services organisation, to develop the new phone and online hub, helping to improve the health and wellbeing of local residents.

Current health improvement services vary across the county, but this new lifestyle service, called LiveWell Dorset, will act as a single point of contact that will help people with their health and wellbeing including advising people about their smoking, drinking, weight, diet and exercise, and assisting them to adopt a healthier lifestyle, potentially reducing the risk of developing more serious health issues later in life.  The pathways for smoking cessation and health weight are already in place and the other two will be developed in coming months.

The service will be available to more than 750,000 people aged over 18 in Bournemouth, Poole and Dorset. It will offer local residents one county-wide contact number and a simple-to-use website that can help tailor the right level of support for each individuals’ needs. The hub aims to make it easier for community partners, such as voluntary organisations, charities and community groups, and health professionals to refer people to the service.

LiveWell Dorset launched on 1st April 2015.  A team of specially trained wellness advisors assess each person over the phone and provide brief interventions designed to support healthy behaviour choices.

Pharmacies will have received information cards about the new service. The cards can be given to anyone you think would benefit from this service who can then self-refer by calling the freephone number 0800 8401628. At present, only the phone number (not the online facility) is live.  A telephone number is also available for pharmacies to use for professional information and advice.