Reporting an incident & controlled drugs

Under the NHS terms of service for community pharmacies, pharmacies are required to have processes to deal with and learn from incidents including dispensing errors.

The National Reporting and Learning System (NRLS) is a central database of patient safety incident reports. All information submitted is analysed to identify hazards, risks and opportunities to continuously improve the safety of patient care.  Please use the NRLS eform for Healthcare staff at  Once submitted you cannot recall the incident so either print or save before submitting it. Please do not include any patient or staff identifiable information in the free text fields.

Serious incidents requiring investigation (SIRIs) can be reported to the Patient Safety Team by emailing
For reference, the serious incident framework can be found at

Controlled drugs issues and incidents should be reported to the Controlled Drugs Accountable Officer.


CD Accountable Officer: Jon Hayhurst – Tel: 07718130490

Deputy: Darren Barnett – Tel No: 07747443418

Report all incidents online at

Newsletters and other useful info on our website at