Please ensure there is always at least one smart card on the premises at all times.  For all enquiries regarding Smartcards – please contact

Smartcard Support,
Dorset CCG, Canford House,
Discovery Court,
551-553 Wallisdown Road,
BH12 5AG
Tel: 01202 541 604
E mail: (Mon to Fri 8.00 am to 4.00 pm)

Lost, stolen or misused smartcards should be reported immediately to

Dorset CCG Intranet site for Smartcard Support has up to date instructions on how to do most Smartcard processes, contact information and up-to-date news.

Smartcard access cannot be granted unless a Care Identity Service (CIS) Form  has been completed and sponsored and submitted to   It is essential to have sufficient sponsors within your organisation to ensure access can be granted at short notice if necessary.

If you want to be an RAA (Registration Authority Agent) for your pharmacy read the RAA Briefing Document and then sign and email the RAA Acceptance of Terms to E mail:

If you want to be a Sponsor for your pharmacy read the Sponsor Briefing Document and then sign and email the Sponsor Acceptance of Terms to e mail:   The process to become a Sponsor can be found on under the “Community Pharmacist Assistance” Section.

Pharmacy ID checks – The NHS Digital site gives help on what ID information is relevant.