SCR Online Access link

Contact Details for the Smartcard Office

Smartcard Office: Priory Rd Surgery, Priory Rd, Swindon, SN3 2EZ
Tel:  0300 5610429

If you are told to make contact with your “local Registration Authority” this is a good place to start! However, note that sometimes your “local Registration Authority” is someone or a department within your pharmacy group who has responsibility for Smartcards.

Changes to how you contact the Registration Authority (RA) Team (Smartcard Team)


We are pleased  to announce that as part of SCW IT Services Continuous Service Improvements, we have changed the contact number for the RA Team – the team that administer Smart Cards.


These changes will ensure that all calls/emails for the RA Team will be directly routed through to the Team, ensuring a faster and more efficient service.


The  new telephone number will be 0300 5610429


The email address will stay the same:



These changes will take effect immediately.



Anyone who uses the old contact points will be still be re-directed to the RA Team; however, they may not benefit from the above service improvements.



Please contact the RA Team if you have any questions regarding this change.



T: 0300 5610429





Different roles that pharmacy staff may have on their card

An individual may have more than one role on a card.

  • Pharmacy role (eg pharmacist, dispenser, MCA) specific to a pharmacy
  • SCR (available only to pharmacists and registered technicians) specific to a pharmacy
  • SCR Governance Person (aka SGP or Privacy Officer) – specific to a single or list of pharmacies
  • Sponsor – specific to a single or list of pharmacies
  • Identity Checker – NOT pharmacy specific
  • Card Unlocker – NOT pharmacy specific
  • FFFF code – for pharmacists who work in numerous pharmacies at short notice 

Useful guides – how to use the Care Identity Service on the Spine portal